At&t owes me money and can't get it

I cancelled my phone service with this company 2
2 years ago and I paid more than what the final bill was and I have spent numerous hours on the phone trying to get my money back and can't. I mailed the company several times and can't get my money back. It seems once you cancel your home service that there is not one person at this company that knows how to refund money. What am I supposed to do.? There isn't even a selection for this on this page?

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At&t owes me money and can't get it

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