ATG 10.2 issue with scenario sendEmail

Question

Hi all,
I am using ATG10.2 and I created a register scenario that sends an email, like Welcome email to new registers.
I configured all smtp properties, but the email isn't being send. I checked the emailStatus property in the profile, and it is valid status.
I don't have any error, and debugging scenarioManager component I saw that the event is atg.dps.Register, it seems well.
But I got this in my debug too:
"0 individual instances found for subject user:4604715"
Any idea?
Thanks in advance

Answer 1

Not sure what exactly is the issue in your environment but just throwing in some ideas... TemplateEmailSender has a property to send emails in the same thread. You can check that as I think for local scenario events it can be safely set to false.
Try setting dummyMode to true in SMTPEmail and check whether you can see all of your email template's markup rendered in the console/server logs every time email action is triggered. I'm suggesting this just to confirm that email action is getting triggered after every registration event so we are good till that stage. Sometimes if you have more than one ATG instance connecting to same database,  there is a possibility a rogue instance (which might have been registered as GSS/PES) can pull the JMS messages out of the internal event queue before a legitimate server gets it. So ensure that you are not running in this type of situation.
In ATG, when emails are sent using template email sender, a HTTP request is generated and serviced to render the email template JSP. So another area you may want to look at is if there is any custom pipeline servlet which is causing some issue as that request goes through the pipeline.