ATT hooked up new u-verse router, now time capsule does not work and airport utility does not see it ?

ATT hooked up the new U-verse router replacing the older 2wire router. Old 2wire router worked fine with Airport +Time Capsule. Now only the amber light flashes. When I try to reconnect with Time Machine it does not find the Time Capsule nor does the airport utility find the Time Capsule. Any help?

Okay, the 3801HGV also doesn't bridge - but there is a workaround. Info on the workaround comes from 'SomeJoe7777' at this link:
http://forums.att.com/t5/Residential-Gateway/U-verse-for-BUSINESS-2Wire-3600HGV- bridge-mode-or-another-AT-amp/td-p/2707013
As for connecting to your TC: the 3801HGV uses a default IP address of 192.168.1.254. It passes out IP addresses to your networked devices, and all of those IP addresses will be 192.168.1.something. The TC uses a default IP address of 10.0.1.1. As your primary router, if the TC's defaults weren't changed, the TC would be handing out addresses to your networked devices that are 10.0.1.something.
If your computer has an IP address of 192.168.1.something, it won't be able to see the TC if the TC's address is 10.0.1.1 (or anything else that's not 192.168.1.something). Hopefully that makes sense!
Go into System Preferences on your Mac, and click the Network icon. Click on Ethernet on the left side, and you'll be able to see what IP address your Mac has been given. My guess is that it has a 192.168.1.something address from the 3801HGV.
If I'm right about the 192.168.1.x address, and that your TC is running with 10.0.1.x addresses, then that's why your Mac can't see your TC. In this case, you need to change the Mac's Ethernet setup to manually set your Mac to a 10.0.1.x address for the TC to see. To do this, go to System Preferences, then Network, then click Ethernet on the left side.
Set the Configure IPv4 dropdown to 'Manually', and it will open up some places for you to fill in information:
IP Address: 10.0.1.15 (or a similar number that won't conflict with your TC's address, but starts with 10.0.1)
Subnet Mask: put in 255.255.255.0
Router: 10.0.1.1 (I'm assuming here that your TC was running with the default IP address; if it was something different, then set Router to whatever IP address your TC was using.)
Then, click the Apply button to make your changes active.
Now, since your Mac's IP address will be in the right "subnet" for your TC, they should be able to see each other. (It's kind of like having to live on the same block as someone to be able to talk with them. In general, if your computers don't have similar addresses, they can't talk to each other. Of course that's simplified greatly, but you probably get the idea...)
Once you've got the IP addresses matched up, you should be able to see your TC. At that point, you can update the TC to work with the 3801HGV. I recommend setting it to bridge mode, but if you can follow SomeJoe7777's advice, go for it!

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I recovered my back up via a wired connection. now Time Machine does not recognise older back ups wirelessly and wants to do a first back up

I recovered a back up from my time machine via a wired connection after getting the 'white screen of death'. Now Time Machine does not recognise any back ups on the time machine when connected wirelessly and wants to do a first back up of the whole machine. How do I get my mac to recognise these older back ups? It connects to the wifi network the time machine creates fine, with the same name and password.

I recommend the following.
1. Reset the TC to factory.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
2. Rename the TC to SMB standard.
That means short names.. 2-20 characters but less than 10 is excellent. eg TCGenx (use number for x that is actual generation of the TC)
No spaces.
Pure alphanumeric. No apostrophe.
3. Ensure IPv6 is set to link-local..
Do the same thing for ethernet if that is used.
4. Manually mount the TC disk in Finder.
Use Go in the top menu.. connect to server.
Type in
AFP://TCname.local (where TCname is your new short name for the TC and local is default domain .. it helps using the domain I found).
You will then find the computer either can or cannot find the network resource.. if it fails something else is wrong with the actual network and you will need to fix that.
It will request the password if it is found.. password is public by default unless you changed it.. type in the password and check to keep it in your keychain.
5. Delete current TM setup and redo it with the newly named TC.
See A4 here. http://pondini.org/TM/Troubleshooting.html
If your backups cannot be found, try B6 again, now that you actually know that the disk has been properly discovered.

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Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

New External Drive connected to Time Capsule moving files problem

I have a late 2009 13" unibody MacBook Pro, that I primarily use for video editing/converting. I use my Time Capsule as a network through which I can connect to my external hard drives via USB for videos and such. I've used at least two other external hard drives along with my Time Capsule for a year and a half with very few problems, aside from the inevitable crash of one. Before yesterday, I had a 1TB Western Digital MyBook (http://www.wdc.com/en/products/products.aspx?id=210) and a 2TB Verbatim Desktop HD (http://www.verbatim.com/prod/hard-drives/desktop/usb-2.0/) connected through my 1TB Time Capsule and aside from the Verbatim drive being rather sluggish most of the time, everything was working fine.
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I hooked my Time Capsule up to my modem, plugged in the iOmega and Verbatim drives via USB to the TC, and started my laptop. When I opened the drives, everything was working fine... And then I tried to move a file to the iOmega drive... I was moving an episode of The Killing. I dragged it into the folder and went to Safari to look something up and suddenly realized ten minutes later that I still hadn't heard the noise telling me that the file had finished. I looked at the move dialogue box and it said "156.8 MB of 323.8 MB - About 10 Seconds". I watched it for another ten minutes and it didn't move. So I clicked cancel move and the rainbow wheel of death came up and I had to force reboot my computer.
When I restarted, I opened up finder to access the drives through my Time Capsule, and it "failed to connect" to my Time Capsule. So I went back into my office to flip the switch on the surge protector in order to restart the process. I turned on my computer and I had no problem accessing my hard drives... Until I tried to move an episode of United States of Tara into the iOmega hard drive. This time, it said, "192.5 MB of 202.6 MB - About 5 Seconds" and completely stopped moving again. And the same thing happened when I clicked the little grey "x" to cancel the move.
I repeated the process several more times with no luck. Then I thought it might help to see if it does the same thing with documents. So I dragged just a random document to the iOmega and it took about 30 seconds, but it did it successfully. So I tried to move the episode of The Killing again and I let it go for, like, 25-30 minutes. After this time, I got a notification from finder saying, "Finder cannot complete the operation because some data in "[the file]" can't be read or written. (Error Code -36)". Then when I went back into the "Shared" part of the sidebar to go back into my Time Capsule folder, it said "Connection Failed"
So what exactly does this mean? Are the Time Capsule and iOmega not compatible? Can I only move the files through a wired connection [which would be unfortunate]? Do I need to rejigger the USB configuration? Is the error code just for these two episodes and it's just a random coincidence that it happened the day after I got a new drive?
Thanks for any help anyone can give me!
- Alex

I have attached the macbook to the tc via ethernet cable. Should I turn off my wireless connection or will itunes recognize to go with the faster connection on it's own?
You MBP will try to connect based on the order of the list of network devices on the System Preferences > Network window. If Ethernet is not at the top of the list, then go ahead and temporarily disable AirPort.
After all this is done will the wireless connection be fast enough for normal itunes operation?
For audio streaming it should be, but just be aware that your iTunes host will have to get the audio source wirelessly from the TC, which in turn will have to get the data from the USB hard drive. Finally, the iTunes host will have to wirelessly stream the iTunes audio via AirTunes to the AirPort Express.

How to use time capsule as hard drive and connect with existing net gear router

I have a netgear D6300 router, which i use to connect to internet - which is excellent so far for my downloads and games etc for my PS4 and hence am keen to continue using it. I bought the Airport time capsule for wireless storage, and when i set it up, I was advised on setup to connect the TC to my router, and it did what it needed to do.
Now, in order to connect to internet, i need to connect wifi to net gear router, but to access time capsule, i need to change wifi connection to my newly created wifi network with TC.
I want to use TC as a backup storage for my mac (its a 3TB TC), but also, my laptop has only 500gb hard drive which is now half full from downloads, so i want to transfer all my downloads to my TC and use it as an external hard drive, and future downloads to TC - but when i connect to wifi of TC, i can copy my folder on my mac, but not paste it to TC in finder. (the only thing in TC is an image of tmg of my macbook from first backup.).
How do i use TC as an external HD - there wasn't much difference in price of external wifi/wireless HD between non-TC and TC at 3gb, so i just thought i'd go for the airport TC option.
And is it possible to keep connected to wifi internet via net gear router, AND wifi TC - the whole point i bought it (from US shipped to australia on eBay, therefore not able to send back) was to use TC as external large HD via wifi, but keep my net gear router going.
Surely there is a way to not having to flick between wifi connections of TC and net gear internet.
When i'm connected to TC, i can't access internet, only TC.
And I don't really want to connect TC to my router via ethernet cable, as too many cables.
This can't be a difficult situation to manage, but i'm not sure how to do it.
Thanks

And I don't really want to connect TC to my router via ethernet cable, as too many cables.
Sorry but you have very little choice.
The TC can join to a wireless network.. but it is flakey, poor, slow and highly NOT recommended way to do things.
Nevertheless if you want to give it a try .. here is the method.
How do I setup my time capsule with wireless internet?
You SHOULD, plug the TC into the Netgear and run it in bridge mode.. you set the wireless to create a wireless network.. then when you connect to the TC it will be also connected to the internet and fast.
(if you don't do that you may as well have used a USB drive plugged into the Netgear, as it would be just as good).
TC is not actually designed for mixing Time Machine backups and files.. but if you are just storing downloads that is ok.. but I strongly recommend you use a DMG or sparsebundle to prevent the TM and the data from messing each other.
See Pondini instructions here.
Q http://pondini.org/TM/Time_Capsule.html

Hard Drive failed now time capsule connecting to backup volume for hours

My main hard drive went bad. I had a spare in my machine. I installed osx on the spare and then migrated all of my data from my time capsule (which had worked like a champ). I am now running fine again and I have all my files, music, apps, everything I had before my hard drive went bad. Now the only problem I have is when I try to connect to time capsule now, there is a little window which reads "connecting to backup volume". It has been this way for hours and I suspect there is something amiss. If it were simply preparing and looking to see what has changed, it would have connected. Can anyone help me out on this problem? I would truly appreciate it.

John,
*Reboot Time Capsule*
Unplug the TC from the wall outlet.
Wait 10-15 seconds.
Re-plug it in again.
After it has restarted (30-60 seconds), does it show up in Airport Utilities?
If not try "Rescan" again from the File Menu.
Next, if you want to continue using the TC for Time Machine backups do the following:
*Reselect Your Time Machine Disk*
Go to System Preferences --> Time Machine.
Use the slider on the left to turn “OFF” Time Machine.
Click the "Change Disk..." button.
Select "None" and click "Stop Backing Up".
Now click "Choose Backup Disk" and reselect your backup hard disk again.
Now use the slider on the left to turn “ON” Time Machine.
Close System Preferences and try backing up again.
*Full Backup After Full Restore*
Bear in mind that in all cases Time Machine will perform a full backup after a full restore. This is normal. Time Machine will resume incremental backups after the full backup has completed. To view previous backups, Control-click or right-click the Time Machine icon in your Dock or Option-click the Time Machine menu extra and Choose "Browse Other Time Machine Disks," then select your previous backup volume. You will enter Time Machine and be able to browse your previous back ups and restore files. (http://support.apple.com/kb/TS1338)
So even on unchanged hardware, if you reinstall your system software and restore your user data, Time Machine starts anew, and you will not be able to resume backing up with the same history as the previous backups.
While there may be ways to fool/hack Time Machine into recognizing previous backups without performing another full backup, they are likely rather elaborate.
Ultimately, though, in a couple of months, all the effort to preserve old backups may seem pointless. After all, Time Machine will eventually purge away that data anyways as it replaces it with new files.
It may simply be easier to begin a fresh series of backups while saving the previous backups until your satisfied that you have enough history built up. Then delete the old backups.
Let us know if the above helped.
Cheers!

Replace D-link router with Time Capsule

Hi there,
I have a MacBook Pro and i am using wireless internet access via an old D-link router (in-buit modem). I want to replace this with my new Time Capsule unit, not sure if I need a separate DSL/Cable modem?
Please advise...
thanks very much in advance
bhavnish

What you need depends on where you are located and what type of Internet service you have.
You definitely need a modem in addition to the TC, but it may be possible to utilize your existing D-Link device by setting it to bridge mode.

New Time Capsule does not see Airport express

Hi
We purchased A new Time Capsule but are not able to get the existing Airport Expresses to work with it. I tried looking for the AE with AIrport Utility and cant see them.
Any idea how to get these to work with our new Time Capsule 3 TB? My Airpot Utility is Version 6.2
Thanks
Jenny

I've reset one of them. no luck
Suggest that you try the following if you have not already done so.
Power down the AirPort Express (AX) for a few moments
Hold in the reset button and keep holding it in for 10-12 seconds while you plug the AX back in to power
Release the reset button and allow 40-45 seconds for the AX to restart to a slow, blinking amber light
Move the AX near your Time Capsule and computer
Temporarily, connect a spare Ethernet cable from your computer to the AX
Open AirPort Utility to configure the AX
If you do not have a spare Ethernet cable handy, the AX is broadcasting a wireless signal with a name like Apple Network xxxxxx. You must first connect to this network from your computer.
Then, open AirPort Utility. You may be asked to "switch" networks so that AirPort Utility can connect
If you use the recommended Ethernet cable method, you can disconnect the Ethernet cable once the AX has been Updated. Then, move the AX to the desired location.
Configure the second AX like you did the first.
If you have the older "b/g" version of the Express devices, unfortunately you will need to configure the Time Capsule and Express devices to Participate in a WDS network if you need to enable the Ethernet ports on the AX devices.
This will result in the Time Capsule being changed to a "g" wireless router, since WDS will only operate at "g" wireless speeds.

What I m trying to say is that ,my WIFI or also knowing as wireless connection that is no cable! OK ! So my Wi-Fi is not staying connected to my router ever time it goes to sleep and after it comes back its asking my to reconnect to Wi-Fi. NOT STAYING C

What I m trying to say is that ,my WIFI or also knowing as wireless connection that is no cable! OK ! So my Wi-Fi is not staying connected to my router ever time it goes to sleep and after it comes back its asking my to reconnect to Wi-Fi. NOT STAYING C

Why did you start a new thread. Just respond on the same thread you started.
Click the Reply button on a post that you wish to reply to.

Time Capsule will not allow new Port Mapping

Set up a new time capsule, did not migrate setting from old just in case I needed it for a backup,
Gave the new time capsule the same name and all other information, just as the original to clone it.
With the exception of all the port mappings; system allowed me to setup "Personal Web Sharing, IMAP Mail, IMAP Mail with SSL, POP Mail, SMTP Mail and Apple Remote Desktop, but will not allow me to add any others with names like, Kerio Workspace, VPN, SSL Web, some have the same Private IP as the allowed port mappings and other have different ones.
what am I doing wronge?

Loads.. one of them being vpn passthrough having issues due to the TC using IPSEC internally for BTMM.
You might find this is not possible to fix.. but make sure the TC is not double NAT.
If you have another router in the network the TC must be in bridge.. but if the TC is the main router and no double NAT you might need to replace it with something less Apple!! Something that tells you by logs and SNMP what is going on.. and keep the TC bridged for TM backups and wireless..
Sometimes it is easier to surrender.. than fight city hall.

New Time Capsule will not back up my 2009 MacBook Pro. I can see and find my last back before Mavericks but cannot backup.

New Time Capsule will not back up my 2009 MacBook Pro. I can see and find my last back before Mavericks but cannot backup. The TC will not allow me to delete or start a new backup disk. My 2024 MacBook Air did the same yesterday but today it backs up.

Seems to be working now. I left the MacBook on all morning trying to back up and now works.

Hi I am trying to connect a new mac to an existing time capsule but Airport Utility is just not picking it up. What am I missing?

I have tried to connect the new mac to an existing time capsule both directly through ethernet and through wifi. Both times I get Internet connection OK but Airport Utility is stuck searching for the base station. I have two existing macs which are connected fine and have both been backing up quite happily. The first two macs are the same user (me) and the new one is for a different user in the house. All the macs are running Mavericks.
I have tried rebooting the time capsule and the new mac - didn't help.
Any information as to what I can try would be most welcome.
Many thanks

Hi All
I have solved my problem! It was the old chestnut the firewall issue. We have McAfee firewalls on our machines and the wifi network was set up as a public rather than a home network. I changed it to Home or Work and het presto the time capsule appeared. I didn't have this problem with the other machines at all.
I hope this helps someone!!

I have question about hooking up an external hdd to a time capsule and still have my printer hooked up as well. Anyone got any tips for me, how to do it and what brand of harddrive that will work best for me 1 or 2 TB

i have question about hooking up an external hdd to a time capsule and still have my printer hooked up as well. Anyone got any tips for me, how to do it and what brand of harddrive that will work best for me 1 or 2 TB

You just need a powered hub.. if you already use one then fine.
Plug in just about any external hard disk will work fine. Format has to be readable by the TC.. ie fat32.. or much better HFS+.. plug it into a Mac to prepare the drive.
Pick whatever size suits.. nowadays 2TB are most economical.
WD, Seagate have goobled up all the minor players.. so pick one.
Whatever suits your budget and asthetics.
NOTE.. The USB on the TC is fine for printers.. IMHO it is the wrong way to go with USB disks.. use the internal disk of the TC.. USB is less than half the native speed plugged into a Mac.. TC to USB is slow.. far slower than internal drive.. or using external drive as external.

ATT hooked up new u-verse router, now time capsule does not work and airport utility does not see it ?

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