ATT Mcell, address doesn't match account address

Question

I got a text with similar content to the title of this post a few days ago.  My Mcell has been set up for three years, and suddenly it went down and I have no reception in my home anymore. I looked through a few forums, and found that this problem is common and is due to an issue on ATT's end with the registration process and servers.  A new Microcell won't fix it, since the issue is not with the device but with the servers that handle the device.  I need this issue fixed ASAP, so I am posting here for further assistance.

Answer 1

I am a professional computer nerd and manage quite a few microcells, both older orange/white and new black.
While there might be a glitch in the reg system, the norm is that there is no requirement regarding the account address and the microcells physical location.
I have microcells on accounts with account address in Los Angeles or other major cities, but the microcells are physically located in Colorado, Montana, Hawaii, etc, (caveat: as long as ATT is authorized to provide service at the microcells location.)
One trick I use in rural locations when I get an address mismatch issue, is I use Apple Maps, Google Maps, or similar internet mapping site on my smart phone or tablet, with GPS enabled. I let it "tell me" what address it believes I am located at, and use that as the microcell location.
Sometimes it is right on the money, other times, it tells me that I am quite far from the address I think I am at. ie: the entry gate to the property is 1234 Any Canyon Road, but by the time you get to the house, it thinks we are at 1456 Any Canyon Road. The GPS and the county (or USPS) address fairies don't always use the same numbering standards. (I know that somebody somewhere must be shocked at this revelation!)
Generally rural fire and police/sheriff know the area well, and after the microcell is active, you can always contact your local agency 911 coordinator and ask them to put notes into the 911 system that if the get a cellular 911 call at 1456 Any Canyon Road, the entrance gate is actually at 1234 Any Canyon Road.
Not sure if this helps your situation, but I know some people that have encountered this same issue.
Good luck,
Mark