ATT to give 3G users early upgrade pricing after all!!!

From Walt Mossberg's review of the 3GS:
"But AT&T, stung by criticism in recent days, has just decided to offer the lower, new-customer prices at launch to iPhone 3G owners eligible for upgrades at any time up to Sept. 30 of this year, even if they were originally told they’d have to pay the $200 premium."
Now, I just checked my status on Apple's web site and called ATT and they both still report that I am now eligible until 7/12, but the rep said that maybe the decision just hasn't been implemented in their system yet. OR, Walt could be wrong, but he's usually on top of this sort of thing.
I would suggest that people start calling ATT and spreading the word for others to do so. That may spur ATT to release something official.

i understand that at&t is eating up half the cost of the phone just like any other phone price. but maybe they should start a policy where your contract is extended instead of renewed to 2 years. for example;
-my iPhone is 6 months old. so no full upgrade
-they give you a discount because you are starting a new contract for 2 years.
-instead of starting a new contract, extend me so i will be locked in to At&t for a total of 3 1/2
that's a long time for at&t but it s**ks for people like me that did not know i could have waited a few more months and gotten a better product.

Similar Messages

Phone Issue/Early Upgrade

I just want to say that I am a Very Upset customer! I have spent 1.5 hrs in a Verizon Store with no resolve, and 5 hours on the phone with customer care and still no resolve. I contacted customer care to be told that I would receive a call back that never came (3) times and these were supervisors. My wife and I have 5 phones with Verizon and this treatment is unacceptable. Here is my issue if someone wishes to resolve it.... My wife's phone has been turned in for replacement 4 times and mine 2 times (same phone the Fascinate) which I might add, mine needs to be sent back again. Due to not receiving calls, text messages, emails, turns off, freezes up so you have to pull the battery out 5 times a day, so on and so on. About 3 weeks ago my wife's phone stopped working again so Verizon sent us ANOTHER phone, and it has failed again. Now I do want to add that we have 3 kids that we cant seem to ever get phone calls from when needing something because our phones don't seem to ever work (the kids are 9, 11, and 13) so missing calls from them is unacceptable. This time my wife's replacement phone has heated up so bad that it destroyed the memory card which had photos, messages, downloads that cant be replaced now. I also want to say that every time these phones need to be replaced, it takes 3 to 5 business days for us to receive a new/old phone in the mail, and I have never called Verizon to reimburse me any money for the time I couldn't use my service that I pay for. After fighting with the Verizon store manager (which is useless) he said he couldn't help me more than just getting us another piece of junk replacement, that I would have to contact Verizon customer care for anything else I wanted to pursue. So I did. Now both our upgrades are available in Dec. of this year (so a month and a half away). I contacted customer care and was granted the early upgrade which was great. Here is where I have a BIG problem. I was granted the upgrades for both phones but could not order the phones I wanted. That's right, they want me to pay for the phones, change my data package, renew my contracts for another 2 yrs and not allow me to upgrade to any phone I wanted because it was an early upgrade. ARE you SERIOUS!!!! Why would I do that? You act like your doing me a favor by giving me the early upgrade. How about satisfying your customer. I'm not asking for money off my bill or reimbursing me for time I couldn't use my service because the piece of junk phones you gave us don't work, and every time you give us a remanufactured one to replace it doesn't work either. I am simply asking for an upgrade which I will gladly pay for to the phone I choose. Whether its a Galaxy S III or IPHONE 5. Now I can understand if I was asking Verison to GIVE me free IPHONE 5s for my troubles. So here it is, after all these calls and no return calls and my time spent while still paying and living up to my end of our contract. I asked for: upgrade my contracts for another 2yrs, update my data packages to the new packages, grant me early upgrade to 2 IPHONE 5s which I will pay for but waive the $30 upgrade fees for all my headaches and troubles. NO NO NO they wont do it. So they would rather loose me as a customer then to let me pay. As a business man, this makes no sense to me. I don't think I am asking to much. It seems to me the one that has lost out is me. Phones not working for more than 5 weeks and still paid my bill, not receiving emergency calls from my kids and wife because phone wouldn't work, Emails coming to me 2 to 3 days later, and also important text messages. This is not the way to treat loyal customers. I hope that someone reads this in the Corporate office and says WTH and does something to assist me. But the track record so far is, Verizon doesn't care about its customers..... EVEN THE ONES WHO WANT TO PAY AND DO PAY!!! The nice thing is, the Attorney Generals office is right down the hall from me, and if I don't receive a phone call soon I will be going to make my complaint and also contact the BBB.

Bowtaz wrote:
Yes I did sign the contract, and again not trying to get anything for free. Not looking to just spend $200 on another phone either that may or may not work. But if you are willing to give me the early upgrade because of the issues, why wouldn't you give the option for purchase on ALL phones. Because Apple will not allow them. If you are so sure it is Verizon, try at an Apple store. THEY are the manufacturer and can sell THEIR products for whatever price THEY choose. See if THEY will allow you to get one at the subsidized price.
I can get the IPHONE 4S but not the 5.... WHY? Because the 5 is new. Not a good answer. I'm not calling Verizon up and saying, hey I don't like my phone please let me out of my contract so I can get a different phone. NO... I have a issue with the phones not working. A history that started within the first 3 months of having the phones. Again, that is Apple, not Verizon.
I am willing to pay for the phones and I'm sorry but to me a phone is not worth $600-$700 so I would never buy the phone at that price. Well, then you will have to wait if you will settle for nothing less than an iPhone 5.
See you seem to be missing the point here, Verizon is AUTHERIZING the early upgrade because of a repeated issue. But in order for me to get it I need to sign another contract, update my data, pay a upgrade fee.... See the pattern.... ME ME ME.... There not letting me out of a contract, they are getting me to sign another for 2 more years plus the other 4 phones I have with them. All I want is to be able to purchase the upgrade phone that I choose. In December I would be able to buy the IPHONE 5 without question.... 7 weeks from now.... Thats it... Not 15 months or 12 months or even 6 months.... 1 month. They ARE letting you out of a contract. The fact you are signing ANOTHER contract does not negate this fact. Actually, that is closer to 2 months than 1 month, and if you will settle for nothing less than an iPhone 5, that is how long you will be waiting.
Again not looking for free just whats right.... If your willing to help a customer, dont put stipulations on it. Specialy when they are willing to pay.

Re: Early upgrade?

Verizon can do whatever they want to. They CHOOSE not to. My brother has received multiple early upgrades...one recently for his dauther 30 days before her actual upgrade date. When I called they stubbornly stick to their "no early upgrades policy". I would be fine if it were a consistently carried out policy, but apparently there are managers who are willing to give early upgrades and those who aren't.
I'm a grown, working mad who has been with Verizon for at least 8 years yet I can't get what they have been willing to give a 12 year old girl? The policy should read "If we feel like it, we will give you an early upgrade...if not then you're sh-t out of luck".

Not sure if you realize this, but you are responding to a post from over a year ago.
However, you have no idea what kind of restrictions Apple has in the contract to manufacture/sell phones for Verizon and whether or not they are allowed to upgrade earlier than indicated in the customer agreement for Apple devices. Apple, being the control freaks they are with their products, quite likely have Verizon's hands tied.

After upgrading to Mavericks, all of my contacts disappeared. Did a "contacts archive" export and the file is 17mbs. Looks like there's data, but none of it at all displays. What gives? 20" iMac, early '09

After upgrading to Mavericks, all of my contacts disappeared. Did a "contacts archive" export and the file is 17mbs. Looks like there's data, but none of it at all displays. What gives? 20" iMac, early '09

After upgrading to Mavericks, all of my contacts disappeared. Did a "contacts archive" export and the file is 17mbs. Looks like there's data, but none of it at all displays. What gives? 20" iMac, early '09

Upgrade scheduled for 1-21-12..could I do it 3 weeks early and still get upgrade pricing?

My upgrade date is 1-21-12..My fiance wants to come on a plan with me and her current contract with another company end on Jan 3. Would I be allowed to get my upgrade pricing a little earlier if I am adding a line and changing plans?
Also, we are not looking at IPhones..actually looking at the LG envision. Anyone have any clue?
Thanks in advance

JT4104 wrote:
My upgrade date is 1-21-12..My fiance wants to come on a plan with me and her current contract with another company end on Jan 3. Would I be allowed to get my upgrade pricing a little earlier if I am adding a line and changing plans? You can ask, but probably not. It depends on if you get a sympathetic rep, and if they say yes, I would upgrade with them immediately.
Also, we are not looking at IPhones..actually looking at the LG envision. Anyone have any clue? That makes it more likely, but not certain.
Thanks in advance
Each line has its own contract, so you can add your wife and get her a phone now without interfering with your upgrade.

ATT/BB Early Upgrade Price Difference?

My Iphone4 was stolen last night. I checked ATT and I can get the early upgrade for $399 *16GB. I then logged into BB and used their upgrade checker and it said I was eligible for the early upgrade discount but the price is only $199...I went through all of the steps up to actually putting in my CC# for payment to make sure the price never changed.
So here's my question...is the BB upgrade eligibility checker accurate, or is this just a mistake that will be caught when I go into the store to pickup my phone (considering I place the order online). I just do not want any surprises, but also want the cheaper price.
Also, I have only had ATT for 3 months (2 yr contract) so I am no where close to an upgrade deal anyway.

The normal upgrade price of the 16GB iPhone 4 is $199.99, but doing an Early Upgrade tacks $200 onto that price. So the price will be $399.99 plus tax on the full price of the phone.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

Is there upgrade pricing for FCE users?

My version of less than a year old. Does anyone know if Apple will be offering upgrade pricing?
Thanks

Yes. $99.

I phone 5 early upgrade

As a 4s user who upgraded when released. We have 4 phones with Verizon with the next upgrade available Nov. 7th or so. Will Verizon be offering an early upgrade for those that would like to get the iphone 5 but maybe pay slightly more. Hard to keep up with Apple upgrades but would very much like to pre order. Spending $300/ month is not a small chunk of change for 4 phones. Verizon should do something. Even if you want to pay full price, you cannot get an early upgrade the last time around, what gives?

My experience has been that there are no early upgrades for iPhones. At least that's what Verizon told me when I tried to upgrade to 4s recently.

Unlock iphone 4s after early upgrade

Hello
I have recently did an early upgrade to my ATT accout and paid additional $250 ($200+$250) dollars and got a new Iphone 5.
Will i be eligible to carrier unlock my 4s.I tried filling out the ATT unlock for twice but it always gives me below email message.What is the eligibility for unlocking my phone?
Thanks
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We cannot complete your request because the service commitment for this iPhone has not been completed or no valid current/ former mobile number is associated with the request.
If you have questions, review the general eligibility requirements for unlocking an iPhone.
Thank you for your business. For other questions about our wireless service or iPhones, contact AT&T Customer Care at (800) 331-0500.
Sincerely,
The AT&T Customer Care Team
DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted.

I upgraded to Iphone 5 Oct 1st, my old contract for the Iphone 4 expires Dec 27th. AT&T Service Agreement (Devices) 3.1 (b) states early upgrade is eligible for unlock. I called AT&T for the third time after receiving a second negative unlock response by email, I talked with a supervisor and threatened a Class Action against AT&T and they responded by emmediatly unlocking my Iphone 4.

Early Upgrade Fee

I got switched to Verizon via the Alltel buyout so I'm not really sure how all this works with Verizon. I have a BlackBerry Storm and want to switch to a Droid. I have had my BlackBerry for a year and a few months. I am about 6-8 months away from NET. I heard there is an ealry upgrade fee that I can pay and upgrade at sale price? Is this true??

Hi -
What you are referring to, I think, is the ANNUAL upgrade.
It is only applicable to the primary line on a family share, or an individual line, where the voice/calling plan is $49.99 or higher. (So your data plan does NOT figure in to the cost of the plan).
After fulfilling one year of a 2-year contract, you are able to upgrade at the 2-yr contract pricing. That will extend your contract out for 2 years from the date of upgrade. Since Verizon is letting you upgrade early, (one year into your two year contract) there is a $20 processing fee on top of the cost of the phone. When you do the early upgrade, you forfeit your New Every Two eligibility for two more years.
So, if you are the primary on a family plan, or have an individual plan $49.99 or more (WITHOUT the data plan), then you can upgrade now. If you have had your phone "a year and a few months" then you should be eligible in just a couple of months for your NE2 (if you are primary, or on an individual plan) so that would save you $30 - $50 plus the $20 upgrade fee that will not be charged if you wait. You are eligible 20 months in or 4 months before your contract expires.

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

Elements 12 to 13 upgrade pricing?

I have Elements package installed on my windows laptop for a while now and love them both?
I bought a new iMac and wanted to install them on it, but I can't.
Apparantly i need to upgrade to Elements 13.
But it appears like there is no upgrade price, just the full price regardless weather you are a current customer or not.
I don't have them very long, and it may well be my fault for not checking the most up to date version when buying it (I bought the boxed version in a store)
Any suggestions?
Cheers,
JJ.

kitesurfjj
The key to the matter, as I see it, Adobe no longer is selling Premiere Elements 12. So, how can it give you a discount on something that it does no longer sell.
Also consider that upgrade pricing is an Adobe pricing break that does not extend to authorized resellers.
If you have a boxed version of Premiere Elements 12, then you have an installation disc for Windows and another installation disc for Mac.
Typically there is but one purchased serial number that should come with that. And, you already have it installed and activated on two of your Windows computers. Max allowed by Adobe. So, if you want to get started with Premiere Elements 12 Mac, consider deactivating Premiere Elements 12 on one of the Windows computers.
Then decide what next. Next looks like you purchasing another license with a new serial number for a 3rd computer. There are some online places that still seem to have 12 in stock.
Have you shopped around outside of Adobe for 12 boxed? You may be able to find it at a lower price than what you were looking for from any Adobe's upgrade pricing.
Please review and consider.
ATR

How to get my early upgrade?

I currently own a samsung intensity that i HATE. I am 13 months into my 2 year contract and I am the second line on a 3 line account. I am looking to buy a Droid X and add on a data plan but I have no idea how to get the early upgrade. I have heard about it but I am not sure how to sue it. when I check online it doesn't give me the option to upgrade. Would I have to become the primary line? If so what would this require (as in any fees)? If not could they just let me use their early upgrade (how would that be arranged)? And finally, can this onl be done online or can I do it in stores? Sorry for having so amny questions.

The standard annual upgrade is only available on phone lines that have a price plan cost of $49.99 or higher, and this is only for the next 10 days or so... seeing as you have to have been on that plan for 3 months (and be one year into your contract) I'm not sure if you would be able to get it if you changed over now (and by that I mean I don't know if you would be able to use it 3 months from now), or if they would just say that since you havn't been on it for 3 months at this point that you don't get it. Long story short... the only chance you have of using a standard policy early upgrade on your line would be to get the primary line status changed over to your line, but I really can't promise that would work. If you want an upgrade without doing that you will need to ask for a supervisor approval upgrade.

How do I get upgrade pricing for Elements 13 if I own Adobe Photoshop Elements 4.0?

How do I get upgrade pricing for Elements 13 if I own Adobe Photoshop Elements 4.0?

M@rch15
There have been several recent threads where the user is trying to install Premiere Elements 3.0/3.0.2 on Windows 7 64 bit and has been running into MPEG2 Activation message. When the user follows the message to get the MPEG2 Activation, the end message says that the MPEG2 Activation is no longer supported by Adobe and your version. Is that the situation that you are in?
The MPEG2 Activation is one of those first time use/one time only activations that should go on behind the scenes when you have an active Internet connection. Is that the message that you are getting, and do you have a working Internet connection?
The following has worked for a few
1. If the program is installed in Control Panel/Programs, then uninstall it the usual way.
2. Do a free ccleaner run through (regular cleaner and registry cleaner) to get rid of leftovers from incomplete uninstalls/reinstalls
CCleaner - Download
3. Install Premiere Elements 3.0 with antivirus and firewall(s) disabled
4. Once Premiere Elements 3.0 is installed, then install the 3.0.2 Update with the antivirus and firewall(s) disabled.
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 3.0.2 update
Any questions, please do not hesitate to ask.
Thank you.
ATR
Add On...You may want to include 5. Right click the Premiere Elements 3.0 desktop icon and select and apply Run As Administrator.

Early Upgrade

I have been a faithful Verizon Wireless customer for the past 15 years. I have recently received via email an offer to upgrade to a new smartphone. The offer expired on May 15, 2010. We have received the same upgrade notices in the mail and email in March, April and May. To make a long story short, before I upgraded one of my lines, I had to get the "OK" from our CFO to expense the added data plan charge since I was going to be using the phone to receive work emails. That took two weeks and by then the offer expired. I have tried the corporate rep that we have, they told me to use customer service. I called customer service and they told me to go to my local Verizon WIreless store. I went to the store and they told me to contact customer service. When I told them that, they said "we're sorry but there isn't anything we can do for you at the store level"...
Here are my questions: 1. WHO am I supposed to talk to about the early upgrade if nobody wants to talk/help me with the issue? 2.. Does anyone know if there is going to be another "Early Upgrade" offer sent in June?
Please Help...

Sorry, I re-read that and realized my sarcastic knee-jerk response was unwarranted. It's just that sometimes we need to chew things over before deciding that something is right for us. I too am the victim of waiting too long to grab the deal, and I'm more than a little bit perturbed at myself for it is all. No excuse to lash out at someone for making a completely valid point. Though, in my case it's simply a matter of deciding if it's something I will use enough to justify the added expense. I finally talked myself into it and now it's too late. The part I take issue with is that if you're signing a new 2year contract, why in the world can they not go ahead and extend the special price to now? It makes no sense to me really since when it's down to brass tacks the additional monthly charges to our accounts is where the company is going to make the money either way. To me common sense would dictate that it's in their best interests to make it as simple as possible to allow you to upgrade and sign a new contract. That's two more years of usually a minimum of $100/month in their pocket. I understand the point of "special offers" for a limited time is to impart a sense of urgency and induce people to respond and move product. But give me a break, the way Coach describes the basic run-around he's been given at every single avenue he has followed is frustrating to say the least, as I've been through it myself. Honestly with the level of service that has become standard in most companies these days it's no wonder the economy is in the crapper. If Verizon wasn't about the only service that actually works most of the time in my little town, I would most certainly be giving my business to an other company every month on that principle alone. Thanks for listening to me rant for a minute if you made it this far. I must be getting older because so many things my Dad used to go off about now make sense to me. Blah, thanks for listening

ATT to give 3G users early upgrade pricing after all!!!

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