Attachement not opened in UWL for trip requuest approver in workflow:

Question

Hi All,
Issue Description:
Attachment not opening in UWL while send for approval of Travel Request but opening in ECC.
Issue Object:
BO: BUS2089 Method: Display
Created a custom BO: ZBUS2089 and delegated to  standard BUS2089.
Looked Solutions:
SAP Note :
568323 - Travel manager: Services for the object
596584 - Travel manager - Services for the object II
But not applicable for this version.
Brief Description:
  An employee raising a travel request in his login while rising, he attaching the bill scanned copy in the travel request.
Step: 1 Clicking Create New Travel Request
By clicking Attachment Button Adding Attachment:
Attaching a word document
Trip is saved and send for approval:
Travel Request for Approval is received in Work item:
Opening the work item from UWL:
Now by Clicking the Object and attachment  Employee Trip 0000000079 viewing trip Details
Now opening the Attachment List:
Attachment List is displayed:
Selecting the line item and displaying the attachment by Pressing Display Button:
Word  Document Not opening.
But In ECC
Attached word document is opened:
Please Provide solution for the Problem.
Please find the attached document for the Screenshots.

Answer 1

I'm not sure this is similar to your problem but I had an issue once with opening word documents from the UWL and I think that the problem was that it was opened via ITS and ITS didn't not open word documents. try to set the links to open in winGUI and maybe than they will work.
In the portal go to:
Content Administration->Portal Content->Portal Users->Standard Portal Users->Universal Worklist->UWL - Launch SAP Transaction
Under property category choose 'content - transaction' and set 'SAP GUI Type' to 'SAP GUI for Windows'.
maybe it will help your problem as well.