Attaching Iphone to computer causes computer to freeze--why??

I activated my Iphone with no problem three days ago, but yesterday when I attached it to my Toshiba laptop to charge the battery and load my playlist from Itunes, the computer first said that it had found new hardward--a camera because I do have photos on the camera roll, and then the screen immediately went blank, and the system locked up. The only way I could get out was to power down. I have installed a new version of Itunes, tried my husband's Iphone and docking station (activated at the same time as mine), and different USB ports--all to no avail. Help?!) Thanks. Jane

Jane,
You can also try testing in a new Windows user to see if the issue continues. If it does, use this article to try and isolate other pieces of software that might be conflicting:
For XP - http://docs.info.apple.com/article.html?artnum=302538
For Vista - http://docs.info.apple.com/article.html?artnum=305415
Hope this helps,
Jennifer B.

Similar Messages

Uninstall msg - receiving msg when I attach iPhone to computer, with iTunes open. "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support

I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
Marianne

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Iphone causes computer to freeze while on dock.

Hey guys, I just opened up my iphone today and it's great. However, my iphone causes my computer to freeze. I'm using the universal dock and the oem usb cable to connect to my computer (USB 2.0). While plugged in the iphone charges and shows the screen with battery indicator. However, after a while my iphone's wallpaper comes up and freezes my computer (have to restart computer). My iphone is still fully functional though.
So here's what I tried so far that didn't work:
1. Reinstalling itunes (latest).
2. Reinstalling USB 2.0 drivers for my motherboard.
3. Powercycling iphone.
4. Restarting computer.
5. Switching USB ports.
6. Turning off auto-lock.
I built my computer myself and some of the specs are:
AMD64 3200
Asus K8V Deluxe
2GB ram
Windows XP Pro SP2 (Fresh Install)
Message was edited by: Chrisz0r
Message was edited by: Chrisz0r

Okay so I have tried and it still freezes:
- Changing USB ports to high speed 480MBps in bios
- Changing USB cables
- Using it without the universal dock
- Used a seperate partition (another windows xp system partition)
None of these resolved my issues so far. Right now I have it hooked up to my macbook pro and I'm monitoring how it's going. Anyone has had similar experiences with this? Tomorrow I'm going to try to plug in my brother's ipod just to see if it freezes also.

Iphone 3gs is not charging nor detected by i tunes and computer shows 'One of the USB devices attached to this computer has malfunctioned and windows does not recognize it'

Hello evi one .. My iphone 3gs is not charging and is not recognised by itunes .whenever i attach my iphone to my computer,it displays a message 'one of the USB devices attached to this computer has malfunctioned and windows does not recognize it ' . :-( it do charging sometime with charger but does'nt by computer . kindly please tell me the solution .. thanks

As I said above, some of the new lightning cables have been known to be causing problems for some users. Have it replaced if at all possible by bringing it into your local Apple Store's Genius Bar.
B-rock

I can not install Itunes 10.5 on vista or windows 7 my iphone 4 is much slower and freezes when i go to the store they turn me away with my laptops and tell me to buy there computer thats the only answer. I know there has to be away around it?

I ca not install Itunes 10.5 on vista or windows 7 my iPhone 4 is much slower and freezes and also certain apps and also certain features will not work on the phone now that I cannot update it to ios5. When I go to the store they turn me away with my laptops and tell me to buy there computer that's the only answer. I know there has to be away around it? I am also up for a new upgrade on my second phone line and was going to get a 4s but now I am thinking it may be the wrong choice I am very unhappy with Apple right now...

WOW! That font is difficult to read. But, see if this support document helps you http://support.apple.com/kb/TS3989. Photos stream is based on date and photos more than 30 days old are removed. Photostream is designed as a temporary storage to allow you to download the photos to the computer.

I would like to play music from my iPhone 5 on the speakers attached to my computer at work. I don't have the authority to download itunes onto the computer. Can I play the music from the phone without having itunes on the computer?

I would like to play music from my iPhone 5 on the speakers attached to my computer at work. I don't have the authority to download itunes onto the computer. Can I play the music from the phone without having itunes on the computer?

KiltedTim wrote:
The cable would be much cheaper than the Scotch!
But much less fun or satisfying.
Signed,
An IT guy

Connecting ipod causes computer to freeze

Hello, I'm not sure which ipod I have (a 20 gig purchased around Dec. 2004). I just got a new computer with Windows Vista because my old one (which my ipod was configured to) died. That computer had Windows XP. I installed the latest version of iTunes on the new computer and tried to connect my iPod to the new computer and it causes iTunes as well as my entire computer to freeze when the iPod is connected via USB. However, when I disconnect the iPod the computer unfreezes. I would like to synch my ipod with the new computer so I can add everything from the ipod onto the new computer. Does anyone know what's going on and how to fix it?

I am having a similar problem. My whole computer doesn't freeze just "my computer" and itunes. But both windows and itunes don't recognize my ipod. I restored my ipod using a mac (erasing all my songs) and re-restored it on my pc. (It did recognize my ipod once I had formatted it on a mac first and asked for a reformat to windows) But it would not sync once I had finished with the restore. Please help?

When i attach my iphone 4 with computer it shows one of the USB devices attached to this computer has malfunctioned and windows does not recognize it,now what can i do ..plz help me

when i attach my iphone 4 with computer it shows one of the USB devices attached to this computer has malfunctioned and windows does not recognize it,now what can i do ..plz help me

I would first try unplugging All the USB devices plugged into your computer, and then plug back in just the iPhone and see if that is recognized. Also, do you have the latest version of iTunes for Windows installed on your PC, as you need to?
Hope this helps

ITunes is causing entire computer to freeze.....

iTunes is causing my entire computer to freeze since my last upgrade. If I'm using the application or its up and I'm not using it, after a while, it will cause the entire computer to freeze and I have to do an emergency shutdown because my mouse won't even move. Everything is locked up @ this point. Having the iPod plug in without the application up doesn't really seem to bother from what I've seen it but there were occasions when the iPod was plugged in and the application was in use that the computer made this skitzing sound and then completely locked up. I got the blue screen on approx. 2 occasions. And when I plug my iPod up to some speakers in the same manner you plug up headphones (Sony brand), I got that same skitzing sound while listening to one of the songs, but it didn't stop playing.
It has froze/shutdown while using the application alone while I'm browsing the store for different items. This is the majority of the times it has happen.
It has froze/shutdown while the iPod was plugged in.
It has froze/shutdown while the application has been open on the computer but not in use. And this is the only common factor going on in relation to the shutdowns.
I use the same thing basically everytime I come on this computer. Always FireFox, MSN, Gmail Talk, & Yahoo Messenger running in the background. <--- This hasn't caused a problem before. And that's about it. I've had the computer to slow down due to low memory but not the skitzing sounds and frequency of shutdowns its experiencing now.
Can anybody relate to this and if so, then what should I do? Is there a problem with the last release? And at this point, what should I do about this?

i had a similar problem recently. what happened to me was that itunes was doing some kinda "reeding" of music files of some sort [i honestly dont remember the exact name of the action], but whenever it got to a certain song, it would do the same thing you are describing which is crash the computer or freeze it up. i decided to actually FIND the file that was causing the problem and when i got rig of the file and started itunes [this after having to turn itunes on and watch my computer freeze up again to acquire the song name] it worked perfectly.
it seems to me that [since the file itself was a rip of a rip] it might have been corrupted some how and so itunes didnt know what to do with it. i looked at the file and an mp3 file that should be in the range of 2-5mb was actually in the range of 1-200kb which leads me to believe that the file was corrupted.
i dont know if that will help, but i hope you get your problem resolved...

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

This forum is for people to discuss issues with other users. Apple aren't here. No one here can give you your money back. So, contact the the App Store support, if that's where you bought it. There's a link on the right hand side of the App Store window.
Regards
TD

How do I reinstall MS Word on MacPro. WORD keeps causing my computer to freeze.

How do I reinstall Microsoft WORD on my MacPro. (WORD keeps causing my computer to freeze.)

So, in other words, you got a folder like this in your Applications folder:
And the Mac freezes when you double-click on these:

Firefox Olympic flame is causing my computer to freeze!!!!! Get rid of it please.

Firefox Olympic flame is causing my computer to freeze!!! Get rid of it please.

Thanks to all of you for responding. I appreciate your suggestions. At the same time, I just want '''FIREFOX TO REMOVE THE OLYMPIC FLAME''' which serves no purpose but to be annoying.
Is a cutesy moving flame really serving any purpose? NOOOOO!!!!

Multiple times spellckecking my emails has caused my entire computer to freeze.

Hi, Many times I have clicked "check word" in spell check and had my iMac freeze. The " beachball" rolls and no amount or combination of keyboard or other cancel clicks will un-freeze the system! Un plugging the computer is the only way of getting out of the screen-Help! I'm afraid to spell check my emails!

i had a similar problem recently. what happened to me was that itunes was doing some kinda "reeding" of music files of some sort [i honestly dont remember the exact name of the action], but whenever it got to a certain song, it would do the same thing you are describing which is crash the computer or freeze it up. i decided to actually FIND the file that was causing the problem and when i got rig of the file and started itunes [this after having to turn itunes on and watch my computer freeze up again to acquire the song name] it worked perfectly.
it seems to me that [since the file itself was a rip of a rip] it might have been corrupted some how and so itunes didnt know what to do with it. i looked at the file and an mp3 file that should be in the range of 2-5mb was actually in the range of 1-200kb which leads me to believe that the file was corrupted.
i dont know if that will help, but i hope you get your problem resolved...

Downloading itunes causes computer to freeze because of high computer usage...how do i fix it?

downloading itunes causes computer to freeze because of high computer usage...how do i fix it?

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Itunes causes my computer to freeze

almost every time i open itunes my computer freezes and i have to manually turn off my computer. the mouse wont move and it doesn't seem to be accessing the hard drive once it happens. no buttons work, other than ther on/off switch. Ctrl Alt Del wont work. this happens also when i open itunes and then close it down. my computer doesnt freeze if i dont open i tunes. It seems to freeze when i click on thins. Both single and double clicks. sometimes it can take an hour for it to freeze, others it can take 2 mins to freeze up on me.
An error appeared on a blue screen Which said
*stop : 0x0000007e (0xc0000005, 0x00000000, 0xf8246c54, 0xf8246950)
I'm not too sure if this is related to itunes but may be of help to explain.
Please help me as it can get very frustrating

I have 512mb of memory, 60 gigabytes of 250 gigabytes left unused it never used to freeze on me. on started in the last 6 months or so. I've been using it for over 2 years now. I actually wont turn it on any more cause it freezes shortly after i turn it on. it never freezes if i dont open itunes

Attaching Iphone to computer causes computer to freeze--why??

Similar Messages

Maybe you are looking for