Attachment failure when sending email

three days ago I detected the problem with Convergence,attachment failure(any type of files) when sending email,the attachment suddenly disappears (confirmed by checking the convergence webmail Sent folder and the recipient only receiving the body text message without the attachment(s)) .However , sending with attachment through mail client software such as Thunderbird is OK . before this problem happened , the system can send email with attachment without any problem . Please help on how can I fix this ?
the java messaging server details :
Sun Dir LDAP
#./iwcadmin -V
Sun Convergence 1.0-10.01 (built September 6 2009 - 18:29:30)
Sun Java(tm) System Messaging Server 7.0-3.01 32bit
on Solaris- Bourne shell
#uname -srv
SunOS 5.10 Generic_137137-09

mattzyzy wrote:
-all users experiencing the same problem now with Convergence
I don't see this behaviour with my test Convergence patch 10 install (Comm-Suite-7). I should point out that you need to be running MS7u3 a.k.a. MS7.3-11.01 as per the documentation:
http://wikis.sun.com/display/CommSuite7/Communications+Suite+7+Component+Products+Release+Notes#CommunicationsSuite7ComponentProductsReleaseNotes-RequirementsforCommunicationsSuite7
"Communications Suite Component Requirements for Convergence 1 Update 3"
"Messaging Server - Webmail Server => 7 Update 3"
-Firefox 3.0 ,3.5 , IE 7,8
small attachment size 100KB to 400KB - PDF ,MSWORD (DOCX AND DOC), -all the types that work prior to this problem happened .Do the users see the size of the attachment displayed next to the attachment name after uploading it?
Regards,
Shane.

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Hi and Welcome to the Community!
I do hope that you have already gotten your question answered given that it's been a few weeks since you posted this. But, just in case, here are my thoughts...
Tramit wrote:
Someone please please help me I have two email addresses set up on my phone, they are enterprise ones
Sorry, but from those words, that's just not possible. Only one BES account can be integrated to one BB...one BB cannot have two BES accounts attached to it. On the other hand, if the secondary acount is being accessed via POP, IMAP, or OWA, then that one would be configured via BIS, and that configuration (1 BES, multiple BIS) is indeed possible.
Tramit wrote:
I called vodacom, they tell me that my account is an BIS and now I must change it to a BES account and reset up my account, but can only be done for the 1st of the month, and they cannot tell me why this has happened. Can anyone out there help me.
From that, if you indeed previously had BES-level service from Vodacom, then for some reason they dropped it down to BIS-level, and that caused the BES account to cease functioning. Why they did that is anyone's guess...only they could possible answer that "why" question.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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