Attachment knowledge search DB

Hello,
I would like to ask you about knowledge search in CIC (4.0). The question is that we want to migrate the data to SAP from another Data base and be able to search in the document attached. But it seems like LSMW does not download documents, therefore how could we make it?
Thanks in advance

Hi Prakash,
I also need information about the Knowledge search relevancy and how this is calculated.  Did you manage to find anything out about this?
Kind Regards
JoJo

Similar Messages

  • Knowledge Search Relevancy

    Hello,
    The knowledge search results on webclient have a relevancy for each result.
    Can anyone explain
    1. How this factor is calculated?
    2. How to influence this field if we think that this is not accurate?
    3. Does the search includes dependent knowledge base in the search results? For example, if we search solution database (SDB), is the SDB attachment knowledge base that is configured as a dependent knowledge base of SDB considered in the search?
    I know that SAF does something to assign a relevancy factor. But need to know more details regarding this.
    thanks
    Prakash

    Hi Prakash,
    I also need information about the Knowledge search relevancy and how this is calculated.  Did you manage to find anything out about this?
    Kind Regards
    JoJo

  • Knowledge Search not working in Win client

    hi there
    i have a problem with knowledge search not working in IC Win Client in CRM version 5.0
    i guess the problem is with the workspace that is IIA for solution search that is assigned against the knowledge search
    please tell what should i do as right now when i am trying to execute it or open the knowledge search dump is coming  stating null object referenced
    i wonder what could be the solution
    best regards
    ashish

    Hello ashish,
    I had that problem too. You have to apply note 1002299 to restore missing configurations in SAF.
    Also, if you worked with IIA in previous versions, take a look at note 656321 to check it's evolution (replacement by SAF).
    Good luck and Kind regards,
    Bruno

  • Document search and knowledge search

    Hi All,
    I have seen two work centres on interaction center:
    document search and knowledge serach.
    what is the difference between the two.
    how can we configure the same.
    please provide some docs.
    Thanks,
    Priya

    Hello Priya,
    Knowledge Search is used to search for solutions to problems using the Software Agent Framework (SAF) to search against the Solution Database (SDB) or other knowledge repositories that you configure (such as Case Management or Service Tickets).
    The Document Search is for searching for related documents that might be linked to the confirmed account using Content Management.
    You can find detailed information and configuration instructions in the online help.
    Warm regards,
    John

  • Attaching a search help to a selection screen "Select-options"

    Hello ABAPers,
    I have  a requirement to attach a search help to "select-options" .
    When I checked the table corresponding to the field of select-options,I found that there is no search help assigned for that field.
    I have tried using AT Selection-screenON VALUE-REQUEST and Matchcode Object .
    However, Matchcode Object requests for standard search help name.
    On value-request assign shelp only for the lower linit,but on pressing F4, gives no values found.
    Tried using  the FM F4IF_INT_TABLE_VALUE_REQUEST also. But this is for the POV event.
    Could anyone please suggest a solution for this problem?

    Hi,
       As you are using this Z search help in select options there is no way of interfering with standard SAP table.
    You can declare it as:
    Select-options QNAME for TQRFCOUT-QNAME matchcode object <Z search help name>.

  • Product ID knowledge search

    Hello,
    Please could anyone tell me if it is possible to look for "product ID" in the knowledge search (SDB)? And how could I get it? it is CRM 4.0 winclient
    Thanks in advance

    Hi,
    Please place a break point in class CL_CRM_IC_PRODSEARCH_CN00 and method set_product id and check the value that is coming across for product id.
    I think that there is something wrong in the data that is coming up.
    Thanks and regards,
    Murli Rao

  • How to attach a search help in a table control coloumn based on the search

    Hi,
    Can anyone help me for attaching a search help in a table control coloumn based on the search help value of another coloumn
    in the same table control.
    Regards,
    Ratheesh BS

    check
    Re: Switch Search Help during runtime

  • Knowledge Search - Problems and Solutions

    Hi,
    I am creating Problems and Solutions (in IS01). But that is not visible in knowledge search in IC Webclient.
    I have also done compilation in SPRO -> CRM -> Enterpise Intelligence -> SAF, but not getting the result.
    Please Help.
    Regards,
    Ankush

    -  Your IC WebClient Profile should point to the Knowledge Management Profile which point to the Configured Knowledge Base ( Problems and SOlutions )
    - I hope SAF Diagnosis Tool looks good ( CRMC_SAF_TOOL )
    -  I hope you have gone through the Best Practice Document ( help portal ) for Interaction Center which tells step by step ways to configure Knowledge Base

  • Search Logic in Knowledge Search ?

    Hi Experts,
    I log in with IC_AGENT business role. In knowledge Search workcentre link, I passed the text as a* in search term on "Text Search" tab, then on "Attribute Search" tab i selected knowledge base as solution database, category as validation category and selected the attribute. Now i have some conditions where i want to refine the search result that is coming.
    I did some investigation and found that it is related to knowledge base configuration in the system, but not sure how to do it and where to do it ?
    Regards,
    Raman

    And one more suggestion to the <b>Search Engine</b> would be, it should not be fetching all the replies to a particular post as separate search results.
    For eg: Lets say User A has posted a topic say "Issues with RFC", all replies to this need not be fetched, just the starting topic would be great and an icon indicating whether the question has been answered(or relevant status).
    Thanks Gregor for pointing that out, got psyched out, at first, but nevertheless, learnt something new.
    Regards,
    Subramanian V.

  • Knowledge Search - Results doesnt appear

    Hi Friends,
    I have configured Knowledge base in my system and assigned Knowledge base profile to my business role.
    But when i go to knowledge base search i see blank dropdown for language.
    Also when i add search term i get the warning message 'Check TREX set up'.
    Trex is running fine in SM59 and compilation configuration is also done from my end.
    Can you guide me where could the problem be? Any suggestions..
    Thanks in Advance !
    Regards,
    Abhishek

    Hi Abhishek,
    I suggest following:
    1. Access the activity using the following navigation options:
    Transaction code
    SPRO
    SAP CRM IMG menu
    Customer Relationship Management ® Enterprise Intelligence ® Software Agent Framework ® Name and Configure Knowledge Base
    2. Choose Continue.
    3. In step Name and Language enter the knowledge base named KA, highlight the respective supported language ( e.g. EN  = English) and choose Continue.
    4. On step Basic Settings enter the Description for the selected language and choose Continue to skip all other steps.
    5.Choose Complete to exit the wizard.
    6.Choose Save if necessary.
    Hopefully this will solve your issue.
    Alternatively,You can access the diagnosis tool using the following navigation options:
    Transaction code
    CRMC_SAF_TOOL
    Select search engine STANDARD, mark all checks (Process and Content Based) and choose  Start Diagnosis (F2).
    If errors occur when calling the Knowledge Search using transaction CRMM_SEARCH (although connection check in IMG is okay), the problem might be a missing RFC destination for Search and Indexing Service.
    2.  Check the results of the diagnosis check and follow the descriptions if necessary.
    If errors occur like:
    Remove/Modify [ Entry = 1 , Table name = CRMC_SAF_SE ]
    New entries required [ Entry = 1 , Table name = CRMC_SAF_SE ]
    you can  ignore the error and continue.
    If you receive errors regarding any of the Processes with red traffic lights at sub-entry Check Default Customizing, double-click on this sub-entry and then choose button  Guide on the right-hand side.
    Choose button  Next to restore the settings and confirm the warning which occurs. This step does NOT reset the preceding configuration steps, so don’t worry about the warning.
    Diagnosis will let you know if all the configuration is proper for the Knowledge base and KA.
    Let me know how you go.
    Thanks & Regards
    Suchita

  • Urgently I want to configure the knowledge search

    Hello All
    I am working on CRM 5.0 IC WebClient.
    I want to configure the knowledge search, I want to know if the knowledge data base is a separate data base should be integrated with CRM or it is already there only need to be configured.
    I want to know how data will be saved on this database.
    Installing TREX is a must so I want to know if it is installed or not
    If any documentation is available please mail me at [email protected]
    Regards
    Jacopo François

    Hi Jacopo,
    Please surf through this link.
    http://help.sap.com/saphelp_crm40/helpdata/en/83/1668ce7f3411d6885d00008658acb2/content.htm
    Regarding Trex installation, you may get the guide in service market place under CRM.
    Best Regards,
    Pratik Patel
    <b>Reward with points!</b>

  • Search knowledge article texts within the knowledge search

    Hi,
    I hope anybody can help me out with this issue.
    We have succesfully created Knowledgearticles (KAs) and compiled them using TREX. By adding the KA Knowledgebase to the knowledge search profile, the KAs can be searched in the ICWC in WebUI application IC_KNOWS_SEARCH.
    But we are not able to search the note texts of the KA (solution description, problem description).
    Using transaction TREXADMIN, i can see that the texts are contained in the index as attribute note_text.
    But using the text search of the Knowledge search, only the KA description and the KA keywords are searched.
    What did we miss or is this the standard behaviour?
    Thanks for your help!
    Best regards,
    Thimo

    Hi,
    in our system the KA knowledgebase was not available by default.
    We had to create it using the wizards.
    To do this, go in SPRO to Software Agent Framework and choose activity 'Name and configure knowledge base'.
    Concerning the data you have to enter- If I remember right, only the name KA is important, the rest can be left unchanged.
    After this, you have to go on and create an index for KA using 'Configure Compilation', and last but not least add the KA to the relevant applications. In our case this is ICWebClient.
    Hope it works,
    Cheers
    Thimo

  • Knowledge Search SDB

    Hi Gurus!
    I'm configuring Enterprise intelligence. I want to use knowledge search both in IC Web Client and standalone in SAP GUI. I've complied SDB but when I start to search through SDB I get no results, but also no errors. Any ideas how to solve this problem? There are of course some problems and solutions in SDB. In tx CRMC_SAF_TOOL I have no errors.
    Maybe there are some settings for Knowlege Search?
    Regards
    Piotr

    hey
    nice that u have found your solution,i need some of your help ,please tell how to configure the SAF after installing TREX,i have installed TREX on windows server,but now when i try top configure the SAF there are some confusions,can you please give me your input regarding the configuration of those wizards,especially ,configuring the search engine and RFC destinations
    problem is that i havent maintained the RFC while installing TREX
    please suggest something,because when i go inside the CRMC_SAF_TOOL
    TREX installation is shown failed,do i need to install it on CRM ,i.e. aix server itself or its fine that i have done it on windows server
    please reply
    help will definitely be appreciated
    i am working on CRM version 5.0
    best regards
    ashish

  • Knowledge search:  Highlight the KEYWORD  which we search,

    How to highlight the found “keyword” of the searched results after the Knowledge Search” has been performed.

    Hi,
    in our system the KA knowledgebase was not available by default.
    We had to create it using the wizards.
    To do this, go in SPRO to Software Agent Framework and choose activity 'Name and configure knowledge base'.
    Concerning the data you have to enter- If I remember right, only the name KA is important, the rest can be left unchanged.
    After this, you have to go on and create an index for KA using 'Configure Compilation', and last but not least add the KA to the relevant applications. In our case this is ICWebClient.
    Hope it works,
    Cheers
    Thimo

  • Knowledge Search in CIC

    hi all
    Please through some light on configuring the knowledge search in interaction center
    somehow when i get to debug the error,i got to know that it has to do something  with the SAF(Software Agent Framework)
    please suggest how should i go about this
    help will definitely be appreciated
    thanks & regards
    ashish

    hi there
    thanks for the reply,yeah i know this what you have just said,but the thing is that what you are talking about is for web client
    now in IC winclient when i am trying to start the knowledge search i am getting a dump that null objects are referenced,
    when i looked inside the error there is one customer specific workspace associated for the solution search that is IIA
    whenever i try to associate it with any application i am getting the dump,please advise anything you can suggest.
    best regards
    ashish

Maybe you are looking for

  • Is there anyway to view the purchase order information foreach transaction

    hi sap techies Currently the FAGLB03 does not display the vendor related information for transactions coming through as a goods receipts (transactions processed by receiving dept) and/or related to purchase orders. Is there anyway to view the purchas

  • Getting "Cannot open document: error during import (DX0005" on DESKI report

    These reports use free-hand SQL and universe-based data providers. I'm thinking that a permission isn't set properly that is interfering w/ the import of the universe at execution time - any ideas where that might be? We use BObj XIr2 SP4 Edited by:

  • Problem using JFileChooser to select a destination directory

    If you set JFileChooser to DIRECTORIES_ONLY, a user has to single click on the desired directory and click on the approveButton. This works just fine - you get the user's desired directory using getSelectedFile(). e.g. /home/joeuser/docs But if the u

  • Send email when a value in the table reached a certain number

    Hello, I have a value in a table that when this value is equal or greater than a certain value, I want to send an email to alert. How do I accomplish this? Do I create a trigger? Do I write an o/s korn script and schedule to run continuosly and check

  • How to find the Variable

    Hi, I searched in google i could not get proper anser. my question is how to find the varient is created are not. and also i am intrested to learn how to creat the variant... Thanks and regards, Kesava.