Attachment link not working in portal inbox

We're using the regular workflow inbox in the portal, not the UWL.
When we open a work item, at the bottom, there is a section called "Contains objects". Typically you can click on the object(Quotation, Service Request, etc) and it will pop open a new window where you can see what the workflow item is for.
We currently are not able to do that, the object is not a hyperlink. Any ideas??

Have I understood this correct: there is an object description as normal, but the object description is not a hyperlink?
That sounds like an error. What is your SAP version?

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    PSAPPSRV.1488 (5) [11/03/12 09:13:21 GetCertificate](3) Returning context. ID=PTWEBSERVER, Lang=ENG, UStreamId=091321_1488.5, Token=PSFT_HR/2012-11-03-02.13.22.193632/PTWEBSERVER/ENG/pS6ec6pIAJJSYc1oOWcNYiR0UFQ=
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