Attachment not shown in MIRO (service for objects)

We have a problem with services for object in MIRO transaction.
There's no "service for objects" icon in MIRO transaction, and through menu ("System=>Services for objets") we get this message:
"No service available".
But there's an entry with that object ID (invoice number) in table TOA01 with object type BUS2081 (Incoming invoice), which means there's A link for that object ID.
We checked customizing and compared it to other systems where it's fine and seems ok.
Can't understand why it doesn't work. Something missing in MM?
I'd really appreciate any clue.
Thanks in advance.
Regards,
J

Thanks for answering.
Well, we have same archivelink customizing in another systemo for MIRO transaction and it works fine.
There's a development, of course. There's a job that executes a program and attaches the pdf from a server, etc.
So we can attach pdf files when entering an invoice. Guess there's a missing step, but don't know exactly which.
Maybe basis people blocked something, but we don't have a clue.
Regards,
J

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