Attachments as a Link in the Activity Clipboard

Hi Experts
We are working on SAP CRM upgrade project from 5.0 to SAP CRM 2007, Support pack level 05.
Our client requirement is that, we need to enhance the activity clipboard so that Attachments of the transaction can be showed as a link in the activity clipboard in the interaction record.
As per my knowledge, the above mentioned functionality is not supported by standerd scope. Hence
Please suggest me the best possible way to get it done.
Thanks
Babu

Hi Babu,
In the activity clipboard if interaction record is attached to the service ticket then clipboard will show the activity and link on the process type. If you want to attached your custom or business specific links then you can add it. For example lets take the knowledge search path which we want to add to the clipboard we can do.
You have to add one event handler to launch if link is clicked. You need some inbound and outbound plugs for calling the view (i.e navigation).
Regards,
Albert

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Attachments as a Link in the Activity Clipboard

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