Attachments getting lost on Mac Mail, but not on iPad/iPhone

We use several Mac computers, iPhones and iPads in our business, with GoDaddy as our email server. Emails with attachments work fine on the iPhones and iPads, but we are now losing the attachments on the Mac computers. This has recently happened. Any ideas? Is this a software update issue? I am running the OS X 10.8.3 version.

Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click the text on the line below to select it:
~/Library/Mail/V2/MailData/Envelope Index
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.
Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

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