Attachments not available on iPad

I've seen similar instances reported in this forum, but this one is slightly different.  When I send an email and attachment from my MS Exchange email account to my wife's iPad, she cannot open the attachment, however if she reads the email on a Windows computer using outlook, the attachment is there and she can open it.  If I send the same attachment from a Gmail account, there is no problem on the iPad and she can open the attachment.
I have seen similar posts and one remedy is not to send emails in RTF format, but I always send emails in HTML format.
The above is true whether I send the email and attachment from Outlook on a Windows PC, or from my iPhone.
When my wife cannot open the attachment, it contains an icon marked Winmail.dat; clicking on this tries to deliver the attachment via AirDrop, but there is nothing there.  We have turned AirDrop off on the iPad, but the is no difference.

Hi,
I'm not entirely sure this will work, but try going to Settings -> General -> Reset -> Reset Network Settings.
Once it does that, you will only have to put in your WiFi details again.
Hope this helps!!!

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