Attachments won't open when on Wifi

Hello,
Many times i get the question why attachments in Outlook won't open when they are working at home (connected with WiFi).
When they open an .xls, Excel will start and will be starting op for about 1 minute and then comes back with a grey screen.
When they are at work (logged in on the domain) everythings works well.
Does anyone have a suggestion?
Thanks in Advance!

Hi,
Did they use the same computer when they work at home and at work?
And how about to save the attachment first then open the file.
Jaynet Zhang
TechNet Community Support

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