Attempt to install UpdateConnection on new Ultra 20 fails

I have a new Ultra 20 and when I try to install the update manager, I get a failure (see transcript below). I'm stuck.
Also, with this Sun Ultra 20 I purhcased a three-year support contract. However, nobody at Sun can find my support contract number and I can't sign up for SunSolve without one. How does one get past this barrier?
-mel
# ./installUpdateConnection
Adding patch 119575-02
Validating patches...
Loading patches installed on the system...
Done!
Loading patches requested to install.
Done!
Checking patches that you specified for installation.
Done!
Approved patches will be installed in this order:
119575-02
Checking installed patches...
Verifying sufficient filesystem capacity (dry run method)...
Patch 119575-02 failed to install due to a failure produced by pkgadd.
See /var/sadm/patch/119575-02/log for details
Patchadd is terminating.
bash-3.00# cat /var/sadm/patch/119575-02/log
This appears to be an attempt to install the same architecture and
version of a package which is already installed. This installation
will attempt to overwrite this package.
/home/mel/Downloads/updateConnection/patches/119575-02/SUNWcsu/install/checkinstall: /home/mel/Downloads/updateConnection/patches/119575-02/SUNWcsu/install/checkinstall: cannot open
pkgadd: ERROR: checkinstall script did not complete successfully
Dryrun complete.
No changes were made to the system.

You may be able to determine the process that is running by grepping the output of ps for "updatemanager" and kill it with kill or some similar means. Obviously "xkill" or it's ilk will also kill it, but none of this would meet my standard for "graceful".
As for determining what is the problem... one thing to try is starting Update Manager from the command line with /usr/bin/updatemanager -debug and capturing that output.
Similarly running smpatch analyze from the command line may reveal some useful infromation, as Update Manager uses smpatch under the hood.
Finally you can get some useful registration information from ccr
/usr/lib/cc-ccr/bin/ccr
Using the option to get the cns.assetid parameter will indicate if the registration process stored an assetid for your system, and may help check for backend errors as well...
/usr/lib/cc-ccr/bin/ccr -g cns.assetid

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