Attempt to upgrade

I was upgrading to the new version of itunes when i recieved an error message. It said 'Quicktime intallation failed error code: -3 ' i even tried uninstalling and reinstalling itunes same probelm. . . help please

hi genforcer!
let's try a careful "diagnostic" standalone QT 7.0.4 reinstall. (at the very least, the error message we get from this will give us more information about the underlying nature of the problem with the QuickTime part of the itunes install.)
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than on-line.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if you get an error message on the standalone QT install, let us know what it says. include error message numbers if you're getting any.
if the standalone QT install goes through, will your itunes launch?
love, b

Similar Messages

  • I have attempted to upgrade os4 to os7. icloud has taken an old expiered email address for which i do not know the password. It will not recognise my current email and password with itunes.  Any help appreciated

    I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
    I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up. 
    Desperately need help please... Any help appreciated
    Thankyou

    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I am getting error message while attempting to upgrade the software to iOS 6.1.3

    Hi,
    Need help on this, i am getting error message while attempting to upgrade the software to iOS 6.1.3

    The Current iOS for the iPhone 4s is iOS 7
    How to update your iPhone, iPad, or iPod touch

  • IPhone 3G no longer works after attempt to upgrade to 2.0.1

    Hi all,
    I have a black 16 GB iPhone 3G on a contract with Vodafone Australia. Last night I attempted to upgrade the firmware through iTunes to 2.0.1, after getting the latest security update and version of iTunes (7.7.1 I think it is). Anyway, the iPhone software appeared to download fully but then when it tried to apply the update everything froze and all I could see was the apple logo in the centre of the screen with the spinning cog below. I have tried restoring and followed everything I could find in Apple's support documents, including trying to put in DFU mode and restore but nothing - I keep getting a 1604 error. I can't contact Apple as their phone lines are only open weekdays and there is no Apple store in Melbourne as yet. Any ideas?

    It was like that overnight. However, I just took the iPhone in to a Vodafone store and they replaced it with a brand new one. Problem solved I guess. Just synced up the new phone with latest firmware and everything seems to be working fine.

  • I have purchased an Iphone 4 in Dubai two years ago. The model number is MC319LL. And unfortunately, I attempted to upgrade it online to a newer version 5.0.1(9A405) but right away my sim card was blocked. I can no longer use the telephone.

    Dear Sir:
    Two years ago I have purchased an Iphone 4 here in Carrefour Supermarket, Dubai UAE. The model number is MC319LL. Unfortunately last November 2011, I attempted to upgrade the OS to 5.0.1 but rightaway, my sim card(Etisalat UAE service provider) was blocked. As a result, I can no longer use the telephone function. I just found out recently that this model number .i.e.MC319LL is to be used for AT&T. My question is, how can I restore my unit to work as a celphone? And why is it that when I upgraded it, it was blocked. Was it illegal to sell this phone in the UAE market?
    Thanks a lot.
    Kathleen Jewel

    You purchased a "hacked" iPhone(hacked to unlock it) from a non-official source for iPhones. Unfortunately, that's the risk you take when you purchase from a non-official source. There is no way to get your phone officially unlocked, & all warranty & support has been voided. Sorry, but you don't have any good choices here. Your best bet is to go back to Carrefour Supermarket & get your money back, then purchase an iPhone from an official source. If they won't give you your money back, have them "fix" your phone...they will have to "hack" it again. Good luck.

  • I attempted to upgrade the software on my iPad and I got a message that said it couldn't restore the iPad software due to an error. Now the iPad has a black scrren with the apple symbol and the processing symbol going around.

    I attempted to upgrade the software on my iPad 2 and I got a message that said "unable to restore Ipad due to error". Now the iPad had a black screen with the Apple symbol and the processing symbol going around and around. When I tried to re connect it to iTunes is says "cannot connect to this iPhone due to error". How do I reset the ipad?

    Please Get the iPad User Manual for iOS 5.

  • When I attempt to upgrade an app in iTunes for windows, I get an error:  "Could not purchase.  An unknown error occurred (11111).  There was an error in the iTunes Store.  Please try again later"

    When I attempt to upgrade an app in iTunes for windows, I get an error:  "Could not purchase.  An unknown error occurred (11111).  There was an error in the iTunes Store.  Please try again later"
    I am running the latest iTunes 10.7.0.21 for Windows 7.
    This error occurs if I try to either update the app or if I delete it and attempt to redownload.
    I have an iPhone and an iPad.  I am unable to update the apps or install the apps from within the App Store on iOS.
    I do not have an AOL ID, as is a common issue with this type of error.
    From what I can tell, my Apple ID account seems fine.  I logged in, changed some information, and ensured my credit card is valid and updated.
    I can download new apps just fine.  I am unable to update or install apps I have purchased in the past.

    After 30 minutes this morning, no resolution. Then another tech support call this afternoon, 15 minutes in, was escalated to a Tier 2 (Senior) advisor. He said something similar to the above ("this is one of the strangest things I've seen"). He was chatted with iTunes guys and took all my info into the case and was escalating it over to engineering. Said they would be in touch.
    So, no solution...yet.
    Just to clarify:
    iTunes on Windows7: trying to update an existing app, or re-download a prior app, gives the (11111) error. Downloading a new (free) app worked fine.
    App Store on iPhone5, iOS 6.0.1: click on UPDATE, switches to INSTALLING...for a second, then switches back to UPDATE. No error message (and nothing in Diagnostic data).
    App Store on iPad 3, iOS 6.0.1: same as iPhone 5.
    Definitely account related.
    I have cleared the store cache, signed out and back in, deleted the credit card data, and re-added, rebooting PC and iPhone...nothing works.
    Will post if I hear anything back from Apple.

  • I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks.  I am unable to find where and how to do this without losing the project I have been working on.  Please help?

    I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks.  I am unable to find where and how to do this without losing the project I have been working on.  Please help?

    Vere Clarke
    Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
    So, you can have both on the same computer, but only open one for your work.
    The classical recommendation is to finish a project in the version in which it was created since there
    is no guarantee that a project from an earlier version will open in the later version. Probably will, but
    no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
    take the earlier version project into a later version one, you cannot go back to edit the later version edited
    project in the earlier version program.
    If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
    right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
    (Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
    Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
    Thank you.
    ATR

  • I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make reg

    I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.

    I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
    VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
    1.) Network Extender (may cause issues for others in a condo or apartment style setting)
    2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

  • My Itunes won't open after a failed attempt at upgrading.

    My ITunes won't open after a failed attempt at upgrading.  Keep getting the error message...Failed to start because MSVCR80.dll was not found.  I have tried uninstalling and reinstalling and notheing works.  Help!

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Safari - attempting to upgrade but getting bill of material error

    please help. i am attempting to upgrade my safari to the latest release. i have been receiving error message stating i don't have the Bill of Materials. I reloaded all the software that came with the laptop yesterday and still having the same issues. (i have been experiencing 'quirks' with the software - such as the back button does not always work. some websites will not allow me to post etc). i own a iBookG4 with mac 0sx 10.3.9 and it has 768 Ghz. not sure if i am doing something wrong. this is my first apple (use a Dell for work) and learning as i go. I also attempted to load Firefox which appears in my tool bar but will not launch.
    Feeling helpless.

    You're running 10.3.9, for which Safari 1.3.2 is the last version that will run on it; if you're attempting to install a higher version, you didn't read the system requirements and you're wasting your time. You have two choices:
    1. Upgrade to Mac OS X 10.4 while it's still available, for approx $129. Apple no longer sells this, but then you can update it to 10.4.11 and install Safari 3.x.
    2. Download and install Camino, which will run on 10.3.9.
    Get rid of your downloads of Safari 3.x and Firefox 3; they both require at least Mac OS X 10.4.11. This was clearly stated on the web pages for both in the system requirements, so always be sure to read them carefully before downloading something.
    Mulder

  • Has anyone been unable to restore their iPad after attempting to upgrade to ios5? error 1

    Has anyone been unable to restore their iPad after attempting to upgrade to ios5? I get an unknown error 1 message. Thanks.

    I have the same problem. Something happened during the download and froze iTunes. After spending three days searching these forums with the dead iPad, the only thing I got to work was to try downloading iOS 5 using my sons computer. This worked. However I cannot now get my computer's iTunes to sync with my iPad.. It contains the same error message (1602) and has the same problem as before. It is not an antivirus problem. I need some help too

  • I was attempting to upgrade and now my iPhone 3GS will only show the iTunes screen and I can't use it.

    I used the methods listed on the forum to upgrade my iPhone 3GS 5.0.1 to 5.1 and it appeared to be downloading through itunes but I got an error message when it was done downloading and attempting to upgrade.  Now the iphone won't even let me use it.  It only has the iTunes screen on it and doesn't do anything else.  Help!!!!

    If your iPhone had been in use before, it sopunds like it has reset itself.
    If not, that you must connect it to your computer with the USB cable and set it up with iTunes.
    Allan

  • HT201413 I have a Windows XP Home Edition computer.   I recently attempted to upgrade iTunes to v10.7.  It loaded and installed OK, but now it won't run.  When I try to launch it, it gets aborted by the windows Data Execution Prevention software.  Any ide

    I have a Windows XP Home Edition computer.   I recently attempted to upgrade iTunes to v10.7.  It loaded and installed OK, but now it won't run.  When I try to launch it, it gets aborted by the windows Data Execution Prevention software.  Any ideas?

    Yes, this did solve the problem.  But I had some trouble updating QuickTime.  It failed, with the installer complaining that it did not have the required permissions to install the files it needed in the program directory.  I got it to work by telling it to install the files to another directory.  All seems well now - Thanks!

  • My computer crashed after an attempt to upgrade to Yosemite. I can't quit the installer and my MacBook keeps on restarting

    My computer crashed after an attempt to upgrade to Yosemite. I can't quit the installer and my MacBook keeps on restarting

    I Have a 2008 Macbook Pro 15". It was running issue free until I upgraded to Yosemite. Now my logic board is fried and apple will not fix it. It started with mail accounts unable to send mail, just had to delete accounts and re- install to fix that. But, at the same time as the download, I started intermittently getting a green tint over the screen along with a snowy static like an old TV set. Fearing that my download was corrupt, I re- installed Yosemite over-writing the previous version .  The green haze kept coming and going, but I also started getting strobe style white flashes in boxes in the 4 corners of my monitor. I had to do power button forced shutdowns because of pointer and keyboard function failure. Apple Genius desk told me it appeared to be a logic board failure but my computer was too old for them to work onand referred me to a Mac Specialist Center. I was told by both places that Apple installed defective logic boards back then due to changing solder formula. They extended product warranty by adding 1 yr but that still expired in 2012. I tried to post a warning on Mac Forums twice about Yosemite being a poison pill to certain platforms and my posts were pulled. The second attempt was responded to in my personal email account stating that if I don't stop posting derogatory comments, I will be blocked from forum. I am just trying to insert warnings in posts where I can. They haven't discovered that yet. Spread the word!

  • Uprgraded to yosemite all good but iphoto crashes every time I attempt to upgrade the photo library

    Hi all,
    This is driving me insane.
    I have uprgraded to yosemite all good but iphoto crashes every time I attempt to upgrade the photo library:-
    I have upgraded to yosemite 3 times in case thats where there problem was - no.
    I removed and reinstalled the new iphoto program about 5 times - no avail.
    I have installed iphoto library upgrader but it says that my library does not need it.
    I have installed iphoto9.1 update but it states that it cannot be installed on the disc as iphoto 9.0 or later must be installed but i have installed the latest version?
    I have even upgraded the server and i paid for this.
    When i open iphoto in applications it will open then state that i need to upgrade the library - i am happy to do this.
    I agree to this then iphoto crashes and closes before doing anything else.
    I have also tried holding the option button and opening iphoto but it crashes all the same.
    I am at a loss what to do. I could not access my library at all but i managed to find all my pics in finder so i have backed everything up and deleted all the files in the hope this would fix it - nope. Still the same.
    Does anyone have any suggestions?? Please oh please, this has taken days and countless wifi hours...
    TIA...

    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

Maybe you are looking for

  • Moving shared members in EIS

    I have two alternate hierachies in the customer dimensions with shared members on STORE at Level 0. And I need to perform incremental outline update and data load on the nightly basis using EIS. What happened is if a store is moved to a different par

  • ITunes Store only plays about 10 seconds of a preview before stopping

    I try to preview songs before buying them and it's supposed to play 1:30 of the song but it will only play 4-15 seconds of it then it'll stop. I can drag it to later in the song, but it will still only play for a few seconds. This just started about

  • Replace sapwebsapconsole with ITSMobile

    I have a few questions regarding ITSMobile configurations as we are in the process of replacing our sapwebsapconsole with ITSMobile. We currently have intermec scanning device (use by multiple users), and backend ECC6.0 SP13.  We also have SSO config

  • Contents of Tracking tab in UWL

    Hi experts, In the tracking tab in UWL, I only see the workflows started by me. But I would need workflows apporved/actioned by me as well. Please let me know how to configure this. Thanks Krishna

  • 1130 bridge password issue

    Hi guys, hope someone can shed some light on an issue I have. We have a pair of 1130 bridges, fully configured up and running. Had to move it from one site to another with different password requirements: all good as I have the original passwords. ch