"Attempted to open a connection... which is not allowed by your IT policy"

My wife owns a BlackBerry Pearl 8100 purchased from T-Mobile. This is a personal use device and is not connected in any way to her work computer.
She is attempting to use a third party program. While attempting to update she gets the message, "The application EpocratesApp has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." When I attempt to change the firewall settings under the Options menue I see a small lock next to it and I can not change the settings. She needs this program for her work, yet can not use it on a BlackBerry.

The device has IT policy on it. You need to wipe the policy with method #1 in this thread:
http://www.blackberryforums.com/general-blackberry-discussion/67224-remove-policy.html
You'll need to update the device to OS 4.5 and then you'll be able to remove the policy following the instructions in method 1 posted above.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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Steve Wesemeyer <[email protected]> wrote:
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