ATTEMPTED TO REGISTER MY LIGHTROOM 5 TO BE TOLD THAT THE REDEMPTION CODE IS NOT VALID

I installed Lightroom 5 onto my computer.  Attempted to register by going to the website adobe.com/go/getserial.  After entering my redemption code I received a message stating that the redemption code was not valid.  I double checked the code before submitting.  At this point I need assistance, nothing is working for me.

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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