Attempting iOS 3.2.1 update, iPad could not be restored, unknown error 1014
Tried to update my iPad wifi+3G tonight. Got error message in iTunes:
The iPad "iPad" could not be restored. An unknown error occurred (1014).
I'm stuck now and can't use my iPad because the iPad goes to recovery mode, and when I try again, the same thing happens. Have tried about 6 times. One time, tried and I believe succeeded in getting into DFU mode - dark screen on iPad while iTunes said it had found a device in recovery mode - but that restore ended up the same way.
No iPad now. Bummed. Is this hardware? I hope not. Please help if you know anything about this. I can find very little about this error.
I am still unable to restore my iPad, and it is therefore still not usable.
Here is the loop I have been going around - NOTE - this is not a recipe for success here - I'm just describing what I'm seeing and doing detail, in the hopes there will be an additional clue here in how to fix things:
1) Select files in ~/Library/iTunes/iPad Software Updates/ and drag to trash (there is a single ipsw file). (Note, I also trashed my iPhone Software Update file from last night, on the thought there might be a cross-up somewhere - made no difference).
2) With iPad plugged in, showing "iTunes has detected an iPad in recovery mode" on Mac, and showing Recovery Mode graphic on iPad (USB cable -> iTunes), get iPad into DFU mode as follows:
Hold down iPad Power and Home buttons until iPad disappears from iTunes screen.
Release iPad Power but continue to hold Home until "iTunes has detected an iPad in recovery mode" on Mac, but now with a dark screen on iPad (no USB cable -> iTunes graphic on iPad)
3) Click Restore in iTunes, then click Restore and Update in the Are you sure… dialog in iTunes, then click Next, then click Agree in iTunes. iTunes shows Downloading 1 item, iPad Software Update (7 minutes remaining).
Note: iPad screen still dark all this time
After the download completes, there is a bunch of activity in iTunes, with messages like (probably didn't capture all these messages):
extracting software
verifying ipad restore with apple
preparing ipad
waiting for ipad
preparing ipad software
Eventually a long progress bar shows up on iPad
The progress bar starts to move with messages like this in iTunes (pretty sure I did not capture all the messages here):
Restoring iPad Software
Verifying iPad Software
Verifying iPad Restore
Finally, the iTunes dialog end up like this:
iPad:
Restoring iPad firmware…
and the progress bar on the iPad gets very near the end, but not quite. It sits there for maybe a couple of minutes.
Then, in iTunes, this dialog appears:
The iPad "iPad" could not be restored. An unknown error occurred (1014).
and on the iPad, the recovery mode dialog appears (USB cable -> iTunes graphic).
I've been around this loop a number of times now.
Not sure where to look for error messages in any log files on my mac.
Any other ideas?
Thanks for reading. Sad I don't have an iPad anymore...
Similar Messages
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TS3694 First attempt to update failed! ipad could not be restored, 'unknown error 11'
This is my 1st attempt to update my 1st gen ipad- 'unknown error msg 11- ipad could not be restored " I dont think this is a computer issue- my PC is 6 months old and has newest version of itunes; ( just installed yesterday). It is lightening fast and I have administrator access, etc. The update appeared to be running fine, going through all the steps, etc, then failed. HELP! Need ipad for my job! Thanks for any help.
This is my 1st attempt to update my 1st gen ipad- 'unknown error msg 11- ipad could not be restored " I dont think this is a computer issue- my PC is 6 months old and has newest version of itunes; ( just installed yesterday). It is lightening fast and I have administrator access, etc. The update appeared to be running fine, going through all the steps, etc, then failed. HELP! Need ipad for my job! Thanks for any help.
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greetings.
I just tried to restore my first generation iPad and got the following message:
The iPad could not be restored. Unknown error (40).
has anyone else had this and found a wasy to bring the iPad back to life?
I have tried all the trouble shooting ideas that iTunes led me to... very sad...
many thanks,
Shannan.Try and force your iPad into Recovery Mode
1. Turn off iPad
2. Connect USB cable to computer only
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times. -
a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)
The linked article
http://support.apple.com/kb/TS1372
has some suggestions. Did you try doing those things? -
My brother gave me his old iphone when the touch screen went out on mine. It's in great shape but when I received it, it says that it needs to be connected to itunes to be restored. I have done this and it goes through the whole process then says iphone "iphone" could not be restored. unknown error code (-1). There is not a -1 code on the list and I have tried most of the suggestions.
Does my sim card need to be in when I am doing this? And any other suggestions?I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.
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Hello, I need help restoring my iPhone? can anyone help me with the Error 1015.. please.. ;-(
Welcome to Apple Communities
Restore in your device. Settings > General > Restore > Erase All Content and Settings -
can some one help me with this ? i tried to do hard reset no luck, when i try to restore the iphone it says unknown error 21
Yeah i getting the same error on my iphone3gs. Ive tried eveything i think if you find something out PLEASE let me know. Im going to send mine in though bc i cant take going with out a phone anymore. GOOD LUCK!!!!!
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Tried restoring my new ipad. ipad could not be restored. error 1611. What now
I just had the same problem but managed to restore by:
- Download latest version of iTunes.
- Right- mousebutton on the iTunes-icon and choose "administrator"
- Use usb for ipad (docking).
- Use usb directly into pc, mac. Don't use from screen.
- When iTunes is "preparing iPad for restore" and the apple-symbol appears (that was the moment my iPad stopped to continue the restore), then push the rest and start button once at the same time. My iPad started to restore.
Good luck! -
Iphone could not be restord, unknown error accurred (36)
I started updating my iphone 4s to the latest OS and put it on the table to finish updating. When I returned to get it showed connecting to Itunes. I connected the phone to Itunes and Itunes indicated that my iphone need to be restored and I started the restore process. I received this error (iphone could not be restored, unknown error occurred (36)). I have tries suggestion on support website and I still get this error. On the Iphone The Apple logo comes up with a data line underneath and that is where it stays until I disconnect power. When I turn it back on the connect to itunes logo comes back.
See this discussion: https://discussions.apple.com/message/22155018#22155018
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i try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?, my ipad is show apple logo
please what i doHello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H. -
my IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.
Yes I have put in the correct password, its all numbers so can't get it wrong really.
It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
I have the wi fi plugged directly into the computer rather than the booster hub as the computer won't connect to it when its in the hub. I did get the iPad to connect to the internet when it twas in the hub but once I upgraded the iOS it won't accept the wifi password in the hub either. -
my ipad mini is stuck in dfu mode trying to restore it with ios 7.0.2 it completes the bar(restoring ipad software) then it gives me the ipad could not be restores. an unknown error occured(14)
Are you using a valid Apple charger that came with the iPad?
Attempting to use a computer USB port, an incompatible charger, or attempting to charge via a wall socket that only receives power from a wall switch — can all lead to a low, or depleted battery condition. Has this iPad been wet, or dropped?
Verify all of the above, and correct. If the iPad still cannot hold a charge, consider taking to an Apple Store, or authorized service provider to evaluate it. -
I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted
Turn off any antivirus and firewall programs and try again
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After updating my ipad to ios7 it is on recovery mode. Then I tried to reboot it and it shows an image to connect to iTunes. I tried to connect to iTunes and restore it but it says ipad could not be restored and an error occurred. What can I do now???
http://support.apple.com/kb/TS3694#error3194
This might help. Good luck, I really hope this all works out. :-) -
when i doing my update my ipad 3 why the itunes show this message ? (the ipad could not be restored this device isn't eligible for the requested guid ) what can i do now please reply urgent thanks
Make sure you have the latest software on your computer (tap to enlarge image)
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