Attempting purchase of creative cloud for photo -- stuck @ "payment being processed" for over 10 minutes.  How to move forward?

Subject says it all.  Stuck @ payment being processed for a long time.  How to redo without being recharged or otherwise move forward?

Im also in UK. Same thing happened to me. I have a tight deadline, but it seems I just simply cannot buy the subscription.

Similar Messages

  • My purchase does not show on my creative cloud account but i am being billed for it

    my purchase does not show on my creative cloud account but i am being billed for it

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    or
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Can I purchase a Creative cloud license in Hong Kong and assign for our China staff use? if no how can I purchase / use the creative cloud in China?

    Can I purchase a Creative cloud license in Hong Kong and assign license for our China staff use? if no how can I purchase / use the creative cloud in China?
    thank you!

    You should be able to find some information : Other ways to buy | Resellers | Adobe Hong Kong
    View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
    We’re working to make Creative Cloud as widely available as possible and will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership through a global Adobe reseller.
    Creative Suite 6 products are also available for purchase. Learn more ›
    Creative Cloud Help | Creative Cloud / Common Questions
    Regards
    Rajshree

  • I purchased a creative cloud membership but it still asks me for a serial number when I try to open software

    I had Photoshop CC, Dreamweaver CC, and Illustrator CC installed as a trial. The trial has now run out and I purchased an account for a full subscription to all adobe software, but in the creative cloud app it keeps prompting me as "your trial has expired" and when I click "license this software" it prompts me with a serial number screen. All uninstalled apps have a "try" or "buy" button next to them when I assume it should say "install" since I've paid for them.
    Some things I've read on forums and have tried with no success:
    uninstalling and reinstalling all apps including creative cloud desktop manager
    used the adobe cleaner utility to clean all leftover adobe files, then tried reinstalling software
    edited the hosts file to remove any additional lines.
    changed my language settings to International english.
    tried signing in and out
    I was told this computer had pirated adobe software installed on it at one time.  Not sure if this is responsible for why this has been so problematic. Please help, Ive spent hours trying to figure this out. ps i'm on a mac.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • My order for Elements 13 is being processed for up to 24 hours. Why so Long?

    Why is it taking so long for my order to be processed to that I may download Elements 13?

    I'm having the same problem.  Ordered Elements 13 yesterday, got confirmation Email with
    Order No.  When I click on the Track Order link and Copy and Paste the number, it says
    Order No. not found.
    I can only guess that the delay is the result of the Holiday Weekend.  Funny thing is, there's
    NEVER any delay in accepting the Credit Card info!
    Jim  

  • If i purchase the creative cloud for photographers can i install it on laptop and desktop?

    If I purchase the creative cloud for photographers can I install it on laptop and desktop?

    How would I setup the catalogues so I can edit the same picture(s) from the two machines?  For example, I have a PC in my office upstairs, but sometimes I want to work on my Mac in basement?  would I store the photos and catalogues on an external drive and point to that from both machines?  Neither machine is portable.

  • If I purchase Adobe Creative Cloud for student, can I have the programmes on both my laptop and desktop for the same price?

    If I purchase Adobe Creative Cloud for student, can I have the programmes on both my laptop and desktop for the same price?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop doesn't seem to work right!

    I purchased the Creative Cloud Photography Individual for $9.99 a month.  The photoshop tools do not compare to CS4, I can't click on the arrow to get to the other tools withing the set  and I get this error code: I get this error code: One or more files in the adobe application support folder, necessary for running photoshop are missing.  Please run the Photoshop installer and reinstall photoshop. and can't figure out how to get to the installer again!

    Here is what you get when clicking on the gear in the adobe manager.

  • I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

    I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop.  I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out.  Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

    I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering.   I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it.  I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something,  it's not working and I want to know why.  Thank you and apologies for sounding rude. Thank you for responding as well. 

  • I Have Problems Because the System Ask Me For Serial Number, BUT I've Purchased the Creative Cloud, HELP

    The Problem is when i use the programs, the system ask me for a serial number, but i have purchased the Creative Cloud, instead the program always show the trial version, but again, i have purchased the all pack of Creative Cloud for 49 dollars, please, help

    You may refer below post :
    I paid for a yearly subscription and now it says I'm on a trial version of adobe creative cloud?????

  • Recently purchased the creative cloud membership for students, but all the applications I download run as trials? why is this happening?

    I recently purchased the creative cloud student license for one year. After installing the desktop CC app, and downloading the CC 2014 softwares, they open up and require licensing / can be run only as trials. Why is this happening and how can I get the full softwares?

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    Change Account https://forums.adobe.com/thread/1465499 may help
    With TWO things going on, you may need chat
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • How do I use a Creative Cloud license when I have limited Internet for months at a time?

    How do I use a Creative Cloud license when I have limited Internet for months at a time?  I proces a lot of photos in remote areas where an application that needs online access would be useless.

    Hi Freewill,
    Please see the Creative Cloud FAQ here.
    Do I need ongoing Internet access to use my Adobe® Creative Cloud™ desktop applications?
    No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
    An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
    For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
    Cheers,
    Michael

  • Hi, i purchase 1 creative cloud and 1 premiere, how select which license is active?

    Hi, i purchase 1 creative cloud and 1 premiere, but in the same account, how i can select what license will be active in my computers?

    The CC will be active as long as you make payments, in case you stop the payment & then try to use any CC app say for e.g. Photo shop, it will not work though it can be seen as installed.
    The Premier is one time purchase with serial number & is active as long you use it as per the end user license agreement.
    Regards
    Rajshree

  • Attempting to install creative cloud update. fails with error code 87. Where do I find an unfinished install?

    I have received the error code 87 when attempting to update Creative Cloud. I had previously received an update for Acrobat Pro (not the CC version), and the install failed. Now I cannot install any Adobe product. How do I resolve this issue? Rather important that there is not a long delay.

    If you are on windows computer, Open Task manager by pressing Ctrl + Shift + Esc keys
    Locate and end all Adobe related processes, like Creative Cloud, Core sync, AAM update notifier, Acrobat updater, AdobeArm, Acrotray, Adobe installer.
    Then try

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