Attempting to print freezes program

When I attempt to print from any program (Firefox, Excel, Word, etc.) the program instantly stops responding. The print dialog box does not even show up before it stops responding. This happens whenever I attempt to print, look at a print preview, change the page setup, etc. It even freezes the help and support programs on the control panel, such as when I attempt to view my printers and devices. It happened once before and was fixed by removing an update which I can't recall the name of. It was some unique name though, and I have checked the installed updates and the update that caused the problem last time is not there. The laptop is a HP Pavilion dv6-2066dx Entertainment Notebook. Thanks.

What printer?  How is it connected?  What operating system?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore 0x00007fff9265d800 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore 0x00007fff9265d9ff TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore 0x00007fff9262e145 MPWaitOnQueue + 192
    5   com.adobe.ag.AgImageIO        0x000000010a6e51a6 0x10a4e7000 + 2089382
    6   com.adobe.ag.AgImageIO        0x000000010a6e4ed3 0x10a4e7000 + 2088659
    7   com.apple.CoreServices.CarbonCore 0x00007fff9262e6c3 PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    9   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    10  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 4:: ace
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore 0x00007fff9265d800 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore 0x00007fff9265d9ff TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore 0x00007fff9262e145 MPWaitOnQueue + 192
    5   com.adobe.ag.AgImageIO        0x000000010a6e51a6 0x10a4e7000 + 2089382
    6   com.adobe.ag.AgImageIO        0x000000010a6e4ed3 0x10a4e7000 + 2088659
    7   com.apple.CoreServices.CarbonCore 0x00007fff9262e6c3 PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    9   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    10  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 5:: ace
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore 0x00007fff9265d800 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore 0x00007fff9265d9ff TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore 0x00007fff9262e145 MPWaitOnQueue + 192
    5   com.adobe.ag.AgImageIO        0x000000010a6e51a6 0x10a4e7000 + 2089382
    6   com.adobe.ag.AgImageIO        0x000000010a6e4ed3 0x10a4e7000 + 2088659
    7   com.apple.CoreServices.CarbonCore 0x00007fff9262e6c3 PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    9   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    10  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 6:: ace
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore 0x00007fff9265d800 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore 0x00007fff9265d9ff TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore 0x00007fff9262e145 MPWaitOnQueue + 192
    5   com.adobe.ag.AgImageIO        0x000000010a6e51a6 0x10a4e7000 + 2089382
    6   com.adobe.ag.AgImageIO        0x000000010a6e4ed3 0x10a4e7000 + 2088659
    7   com.apple.CoreServices.CarbonCore 0x00007fff9262e6c3 PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    9   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    10  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 7:: cr_scratch
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.AgImageIO        0x000000010a5f52b1 0x10a4e7000 + 1106609
    3   com.adobe.ag.AgImageIO        0x000000010a7b4b6b 0x10a4e7000 + 2939755
    4   com.adobe.ag.AgImageIO        0x000000010a5bf1a1 0x10a4e7000 + 885153
    5   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    7   libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 8:: Queue Processor - AgPhotoAvailability
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 9:: AsyncDataServer
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde659 AgConditionLock_wait + 184
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    7   com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    8   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    9   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    10  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    11  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    12  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    13  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    14  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    15  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    16  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    17  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    18  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    19  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    20  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib        0x00007fff8dbb2a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib        0x00007fff8dbb1d18 mach_msg + 64
    2   com.apple.CoreFoundation      0x00007fff8f175fc5 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation      0x00007fff8f1755e9 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation      0x00007fff8f174f25 CFRunLoopRunSpecific + 309
    5   com.apple.AppKit              0x00007fff8c65a05e _NSEventThread + 144
    6   libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    8   libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 11:: Preview Server
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde659 AgConditionLock_wait + 184
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    7   com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    8   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    9   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    10  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    11  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    12  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    13  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    14  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    15  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    16  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    17  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    18  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    19  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    20  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 12:: Queue Processor - PreviewFileStore
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 13:: Queue Processor - NegativeQueue
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 14:: Queue Processor - HistogramQueue
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 15:: Queue Processor - RenderQueue_Render
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 16:: Queue Processor - RenderQueue_ReadPreview
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 17:: Queue Processor - RenderQueue_Video
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    12  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    13  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    14  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    15  com.adobe.ag.kernel           0x0000000104cbc149 0x104cb8000 + 16713
    16  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    17  com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    18  com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    19  com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    20  com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    21  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    22  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722
    23  com.adobe.ag.kernel           0x0000000104cc159d 0x104cb8000 + 38301
    24  com.adobe.ag.kernel           0x0000000104cc216a 0x104cb8000 + 41322
    25  com.adobe.ag.kernel           0x0000000104cb9feb lua_pcall + 101
    26  com.adobe.ag.substrate        0x0000000104e2861b 0x104e16000 + 75291
    27  com.apple.Foundation          0x00007fff9134c76b __NSThread__main__ + 1318
    28  libsystem_pthread.dylib       0x00007fff9215b899 _pthread_body + 138
    29  libsystem_pthread.dylib       0x00007fff9215b72a _pthread_start + 137
    30  libsystem_pthread.dylib       0x00007fff9215ffc9 thread_start + 13
    Thread 18:: Queue Processor - RenderQueue_Face
    0   libsystem_kernel.dylib        0x00007fff8dbb6716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff9215dc3b _pthread_cond_wait + 727
    2   com.adobe.ag.kernel           0x0000000104cde5cc AgConditionLock_wait + 43
    3   com.adobe.ag.kernel           0x0000000104cd81a7 AgTransitQueue_dequeueToLuaState + 92
    4   com.adobe.ag.kernel           0x0000000104cd90a8 0x104cb8000 + 135336
    5   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    6   com.adobe.ag.kernel           0x0000000104cc1f01 0x104cb8000 + 40705
    7   com.adobe.ag.kernel           0x0000000104cb9f69 lua_call + 36
    8   com.adobe.ag.substrate        0x0000000104e34610 AgLua_callWithAutoReleasePool + 84
    9   com.adobe.ag.kernel           0x0000000104cc1c3f 0x104cb8000 + 39999
    10  com.adobe.ag.kernel           0x0000000104cd014f 0x104cb8000 + 98639
    11  com.adobe.ag.kernel           0x0000000104cc1f12 0x104cb8000 + 40722

    Same here, except it's with JPEG or RAW files. I can import a folder, or an individual picture. However, when I try to import all of my pictures at once (either from external HD or the HD on my computer then i get the same error message and it crashes.
    Intel i7 dual core 4th gen
    Windows 8.1 64bit
    16GB RAM
    Lightroom 5.4 (CC)

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