Attempting to update my iPod software

I'm trying to update my iPod software. I'm connected via USB cable, the iTunes software is running properly, the internet connection is stable, but when I click on UPDATE, iTunes tells me it can't access the updates because I am not connected to the internet. Any ideas?
PC   Windows XP   NA

Try this.
http://docs.info.apple.com/article.html?artnum=304468

Similar Messages

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    Hello PLT1nyc,
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    Get help with iOS update and restore errors - Apple Support
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    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
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    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
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    Restore using a different computer.
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    Identifying iPod models

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    Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues

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    Try:
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    Error -43: Apple Support Communities

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