Attendant Console "failed to make a new call" error.

I have a problem with the error message "Failed to make a new call" in multiple instances with Attendant Console. The first time this error comes up is if the first hunt group member does not answer the call and it goes to the next member. It only displays on the first member console. If I change the hunt group order, it still comes up on whomever is first on the list. This message also comes up whenever any Console user makes an invalid call which is expected but irritating to the users.
Can I disable these error messages completely? It is highly annoying since these error messages can stack up and have to be cleared by pressing "OK" before the user can click on the screen again.
TAC has not resolved the first error yet but everything works fine.

Hi Luigi,
Thanks for the update. Even i had opened a TAC. In my case, we have configured Hunt Pilot, from where the call is routed to the members in the hunt group. But TAC says that the Attendant console never uses HUNT PILOT to take calls. So it has to be PILOT POINT which has to be configured for Attendant console to take calls.
We had configured in this fashion, because the AC stops working often. Even though it shows, 'activated in the control center. Manually the service has to be restarted on all the nodes. And all the callers will get busy tone when they try reaching the reception.
As an action plan, we need to revert to PILOT POINT configuration and do the testing again. So If found that the pop-up is not coming anymore, then TAC will work on fixing the AC service failing issue.
Hope this helps and will keep you posted on the updates.
Regards,
Karthikeyan.

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