Attention: Currently we are experiencing intermittent update failures. We are aware of the issue and are actively working to resolve.

Attention:
Currently we are experiencing intermittent update failures. We are aware of the issue and are actively working to resolve.

Hello,
This issue is resolved. "Local Upgrades are successfully restored as of Tuesday, January 18th 16:00 PST.
Please contact Customer Support if you have any additional questions or concerns.
Christopher C Smith
CSE
Cisco IronPort Customer Support

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My bookshelf and Facebook icons are stuck in "waiting" apparently updating for more than a week, but I don't remember trying to update them. I tried pressing the home and sleep buttons in as suggested, but problem not fixed

My bookshelf and Facebook icons are stuck in "waiting" apparently updating for more than a week, but I don't remember trying to update them. I tried pressing the home and sleep buttons in as suggested, but problem not fixed

Keep to one discussion only. Go back to this one,
https://discussions.apple.com/message/21087117#21087117

When downloading this update an error occurred. Close the process and try you later again it.

I have Apple iMac and OS X 10.10.1 - Yosemite and Photoshop CS 5
Update from Bridge CSS 4.0.5; Photoshop 12.0.4 for Photoshop CS 5; Camera RAW 6.7-Update; Update for Extension Manager CS5 5.0.
I have this error for one year:
When downloading this update an error occurred. Close the process and try you later again it.
And with Mac OS Yosemite the printer menu does not fall. Does not function to printing any longer

Hi @artem98765,
Welcome to the HP Forums!
It is a terrific place to find answers and suggestions.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that when you tried to do a recovery back to factory you received the error incomplete recovery.
As you did not state if how you were doing the recovery I will include documentation for the process along with a troubleshooting document.
HP PCs - Performing an HP system recovery (Windows 8)
HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)
If you are still unable to complete the recovery please contact HP support for further assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

TS1574 The video and sound was working on my computer two days ago (and has ALWAYS worked on my computer since purchasing it in 2010) but now for some reason I can't play video and there is no sound. I updated software today. Still sound & video not wor

The video and sound was working on my computer two days ago (and has ALWAYS worked on my computer since purchasing it in 2010) but now for some reason I can't play video and there is no sound. I updated software today. Still sound & video not working.
Please help.

One of the following steps should help.
1. Install Adobe Flash Player.
    http://get.adobe.com/flashplayer/
    Restart computer. Relaunch Safari.
2. Enable Plug-ins
    Safari > Preferences > Security
    Web Content:
    Click in the box for "Enable Plug-ins".
3. Check whether you are currently in YouTube HTML 5 trial.
     http://www.youtube.com/html5
    At the bottom left of the page uncheck the box for
   "You are currently in the HTML5 trial".
4. Reset Safari.
    Click Safari in the menu bar.
    From the drop down select "Reset Safari".
    Uncheck the boxes next to all items.
    Check the box next to "Remove all website data".
    Click "Reset".
5. Turn off Extensions/Plug-ins if any that may interfere with Flash working properly.
    Safari > Preferences > Extensions
Best.

I cant seem to download and install the latest iphone software update. I have tried since the release and have been unsuccessful on more than 7 occasions and lost all the data on the process. Anyone have that problem an how do I fix this problem?

I cant seem to download and install the latest iphone software update. I have tried since the release and have been unsuccessful on more than 7 occasions and lost all the data on the process. Anyone have that problem an how do I fix this problem?

Hi
Thanks but I have tried doing the above - when I said 7 times I was modest, its more like 15 times.
And I am referring to the 5.1 software update. I dont have wifi so I guess I will have to try that seeing that my husband also has the same problem - he has also tried downloading several times. It always times out en says that the connection is lost but yet there are always an internet connection and a decent signal once it stopped. Think it said error 32052 or something!
I am disappointed because the update includes inprovement on the battery life - did you guys notice any difference?

I'm trying to install OS 10.6 onto my Macbook, which currently has OS 10.5.8. I clicked install (on the DVD) and selected my Macintosh HD drive. I was given the message that that disk cannot be used because it does not have the GUID partition????

I'm trying to install OS 10.6 onto my Macbook, which currently has OS 10.5.8. I clicked install (on the DVD) and selected my Macintosh HD drive. I was given the message that that disk cannot be used because it does not have the GUID partition. In order to have a GUID partition, it suggested I go to disk utility and make the change. I couldn't see the partition tabs in the disk utility application. So how do I accomplish the GUID partition?

The problem is, reformatting the partition may require you erase the hard drive. Normally Intel Macs are preformatted GUID. The fact that yours is not, says someone who initially installed the system on your Mac did you a disservice. Regardless, you should backup your data before you upgrade. GUID formatted drives generally are not compatible with iBooks (pre-2006 consumer notebooks by Apple) Powerbooks, and PowerMacs, and iMac G5s. So if you indeed have machine with the MacBook name on the screen frame, it was not properly formatted from the beginning.

HT1386 every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

when i try to sync my music which i have on my PC's itunes it will just not transfere on the phone. everything will sync [apps, videos, contacts] but the music will just not transfere.
and when i try to download the music from the phone's itunes store it will say "Error. Tap again to retry".
Thera are no more details i have! i have no idea why the songs will not sync and will not download!

When I download software updates why do they appear on the desktop (and in devices) and not get saved to the HD (I click install to HD but they don't go there)

when I download software updates why do they appear on the desktop (and in devices) and not get saved to the HD (I click install to HD but they don't go there)

Double-click the white Adobe Reader Icon to open a new windows.
Double-Click the "Adobe Reader X Installer.pkg" file inside.
If it has already been installed it will notify you and say that it has been installed already.
If you no longer have those files go here to get the latest version of Adobe Reader.
http://get.adobe.com/reader/
Let me know how that all goes and if you have any hang ups.
ON TO THE NEXT POINT OF INTEREST
It sounds to me from researching the other white 'icon' you have that you are trying to install a copier by the brand of Rico Aficio.
Possibly the Aficio 2090/2105.
If so the install CD/Driver download for that copier must have also wanted you to install Adobe Reader to view the User Guides/ Documentation included.
If you are trying to install said device then double click the white icon labeled Ricoh_Aficio...double click the installer file inside of that.
It should run a setup/install window like Adobe Reader did then go from there. If it has already been install also you can go to your System Preferences -> Printers to see if it installed correctly and is working properly.
You can get to system preferences by clicking the Apple icon very upper left on your screen and selecting it from the drop down.

I connected my iphone 4s that i unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. it told me it needed 8 hours. i closed my laptop. not shut down. i opened and it wants restorin?

I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).

Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.

TS4083 Is there a way or a setting my folders in Mail to automatically update across all devices? if I transfer an email to a folder for follow-up on my PC, my folder in Mail on my iPhone doesn't update until I actually go into the folder and update manua

Is there a way (or a setting) for my individual folders in Mail to automatically update across all devices? For example, if I transfer an email to a folder for follow-up on my PC - say 10th of the following month - the same folder in Mail on my iPhone doesn't update until I actually go into the folder and update manually. Interestingly though, if I create a new folder on any of my devices they automatically appear on the other devices so it is just the actual contents that I am referring to here. Appreciate any help or guidance.
Regards
Justin

You can turn mail off in the settings but then you can't use it for anything, including the "test" that you want to perform.
Settings>Mail, Contacts, Calendars>Account Name>Mail>Off. That totally turns off the mail account.
As long as mail is turned on and you launch the app, it will look for an download new mail.

I recently did the iOS 7.0.2 update, now I'm unable to purchase apps. "App could not be purchased at this time. Please try again later. ". I have tried a few of the suggestions and nothing has worked. Reset,change auto lock time on main screen, now what??

I recently did the iOS 7.0.2 update, now I'm unable to purchase apps. "App could not be purchased at this time. Please try again later. ". I have tried a few of the suggestions and nothing has worked. Reset,change auto lock time on main screen, change language setting. Now what???

This sorted it for me:
Backup your iPhone to iCloud (I believe backing up to iTunes will work too). Now go to "Settings --> General --> Reset --> Erase All Content and Settings" to completely restore your iPhone to factory settings. Assuming you've backed up to iCloud, you'll be asked when setting up your iPhone if you want to restore from an iCloud backup. Choose that option and once your iPhone has restored itself from your backup, this annoying problem will finally be gone! (was for me anyway).
To restore from an iTunes backup, connect your iPhone to your computer, load iTunes. Click the File menu and select Devices > Restore from Back up.

After installing the update I get this message on an app from facebook "502 Bad Gateway nginx" what is the issue and what do I need to do to solve the issue?

after installing the update I get this message on an app from facebook "502 Bad Gateway
nginx" what is the issue and what do I need to do to solve the issue?

Hi there, harleygirl.
A look around the internet and my previous knowledge indicates this is not an issue with firefox, but with how the server that the app is run on is incorrectly configured. To test this, please install an old version of firefox. You can download an older version from http://www.mozilla.org/en-US/firefox/all-older.html then try to visit the website again. Please let us know if it turns out that it works with version 3.6

HT4623 My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue

My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue?

Hi there Double2D,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

Each time i-tunes updates on my pc I lose the settings and have to import again - what is going wrong

each time i-tunes updates on my pc I lose the settings and have to import again - what is going wrong

each time i-tunes updates on my pc I lose the settings and have to import again - what is going wrong

HT1386 I have an 80 gig ipod classic. I have a new Macbook Pro running 10.8.2 and I can't get my current podcasts to sync onto my iPod. I have restored the ipod and dragged the current podcasts to the add list to no avail. What is up?

I have an 80 gig ipod classic. I have a new Macbook Pro running 10.8.2 and I can't get my current podcasts to sync onto my iPod. I have restored the ipod and dragged the current podcasts to the add list to no avail. What is up?

I have an 80 gig ipod classic. I have a new Macbook Pro running 10.8.2 and I can't get my current podcasts to sync onto my iPod. I have restored the ipod and dragged the current podcasts to the add list to no avail. What is up?

Attention: Currently we are experiencing intermittent update failures. We are aware of the issue and are actively working to resolve.

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