Attributes in Mail Forms

Hi All,
How can I make available attributes of other objects in mail form templates.
example: billing details, payment details etc.
Thanks,
Raj.

Hi Raj,
Follow these steps:
SPRO --> Marketing --> Marketing Planning and Campaign management --> Personalize mail forms --> maintain attribute context for mail forms
Select The context and double click on structures
Create a New Entery there with the table name where the items of the other objects are stored. (Check for fields, but double clicking of the Field)
Save this and these attributes should be visible in your mail forms
Regards,
Namita

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BDC and ERMS fact based attributes in Mail forms

Hello,
We are running CRM 7.0 ( no Ehp's yet)
I am trying to create a mail form with some information from the currently opened "Complaint" ( transaction number, description) , so I can 'insert" them in my email reply.
I created new BDC attributes in SPRO configuration,
SPRO->CRM->IC WEBCLIENT->Additional Functions->intent Driven action->add BDC attributes
But only the attributes from Business Partner (ERMS automated process) are populated dynamically in the mail form. Other attributes from categories (ERMS Fact based attributes, BDC attributes, Additional fields) not returning any value, though I add them in mail form design.
I've applied the following notes without any success..
1660306 ,1666332, 1645600
I wonder if I am missing configuration.
any pointers much appreciated.
Praveen
Edited by: Praveen Rangineni on Jan 12, 2012 4:06 PM

Hi Praveen,
I'm trying to acheive something similar to this. if you were succesful in this, Can you please let me know what steps you followed?
Thanks,
Chaith.

Attributes in Mail Forms - Personalized Mail - SAP Library

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Hi,
Check if below helps you (Maintain Attribute Contexts for Mail Forms)
SPRO->Customer Relationship Management->Marketing->Marketing Planning and Campaign Management->Personalized Mail->Maintain Attribute Contexts for Mail Forms.
Just go through the SPRO documentation for same, it might help you.
Regards,
Dipesh.

Additional Attributes in Mail Forms

Hi
I want to create mail form templates and want to add some custom attributes in the additional attributes category of attributes and then write my own logic for filling up the values in those additional attributes at runtime.
What are the structures and BADIs I need to enhance in order to do this?
Thanks in advance
Vishal

Hi,
Check if below helps you (Maintain Attribute Contexts for Mail Forms)
SPRO->Customer Relationship Management->Marketing->Marketing Planning and Campaign Management->Personalized Mail->Maintain Attribute Contexts for Mail Forms.
Just go through the SPRO documentation for same, it might help you.
Regards,
Dipesh.

How to add Attribute Category in Mail Form - WEB UI CRM 7.0

Dear Friends,
My requirement is to add custom fields to the mail form - attribute page so that IC agent can select these attributes when they create the mail forms. These customer fields are related to Service ticket like Account details, service ticket ID , IBASE details etc.
I read on SAP HELP and got to know that I need to implement BADI CRM_IM_ADD_DATA_BADI to maintain additional attribute but for this, first i need to maintain attribute context ( IMG path is under personalized mails under campaign management in CRM Marketing ). so i created the attribute context.
But i can't see anything related to my attribute context on mail form when i select attribute button, i get nothing in additional fields to insert. Also the BADI does not get triggered.
Can anyone please guide me on this as how to get the custom attributes on mail forms ?
Our requirement is not specific to CRM marketing but generic to give IC agents some Service ticket specific attributes to add in the mail forms.
Please advice as i am struggling a lot on this and i never worked in CRM marketing.
Reply awaited.
Thanks & Regards,
Suchita

Hi,
Sorry for the delayed reply as notifications were kept off.
I solved it by implementing the BADI, and the same method as you guessed. I also had to maintain the custom attribute contexts with the fields i would like. This custom attribute context will be the filter for the badi and basically you will populate the attribute values in the badi method.
Mail-form help on help.sap.com as well as the BADI and IMG documentations on SPRO are more than enough to get the job done.
I wont be able to share the code as it was complete custom development in relation to auto-escalation emails in SLA and Escalations scenario and the project was completed long back.
Thanks & Regards
Suchita

CRM - Mail Forms - more attributes

Hi,
I'd like to insert in the Mail form editor (CRMD_EMAIL) more than one specific value of an attribute. In my CRM 5.0 system this is only possible with products. How does this work with other data, f.e. a business partner has 4 different addresses? I'd like to show all address info of the business partner.
In my specific case, I have a Z-table with contract-information (1partner, n contracts). I'd like to send an e-mail to a business partner with all of his contracts.
Jochen

Hello Jochen,
For your requirement please have a look into customizing under
Marketing
   Marketing Planning and Campaign Management
     Personalized Mail
        Maintain Scenario for Mail Forms
With the 'Scenario for Mail Forms' and the BADI CRM_IM_ADD_DATA_BADI
you can define a scenario for mail forms that allow you to add new
attributes and structures in mail form processing and to restrict
the selection of fields to make the forms easier to read.
I strongly recommend to follow the instructions mentioned in the
help documents for the customizing points
- Scenario for Mail Forms
- BAdI: Maintain Additional Attributes for Mail Forms Scenario
For more information, see the method documentation for the BAdI
- Business add-in interface IF_EX_CRM_IM_ADD_DATA_BADI
Hope this information will be of help!
Regards, Gerhard

Add atributes to mail forms

Hi,
I need your help to know how can I have more available attributes to insert automatic information fields in mail forms. The information fields I need are related with ICWC context fields. So, how can I do it?
Thanks in advance,
Nuno Moreira

Hi Nuno,
please have a look at:
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Personalized Mail -> Maintain Scenario for Mail Forms
and
SPAM -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Additional Business Add-Ins (BAdIs) for Marketing Planning -> BAdI: Maintain Additional Attributes for Mail Forms Scenario
Regards
Gregor

Mail Form In Campaign

Hi,
We are using CRM 7.0 (Marketing module).
I have created Attribute Context for Mail Forms in the IMG and it is also appearing in the Web UI.
Nothing is appearing in Attributes when I'm selecting "Insert Attributes".
Could anyone provide me the configuration steps for creating Mail Form?
Reply awaited.
Regards,
Sri...
Edited by: Srinath Devarshetty on Jun 25, 2010 12:06 PM

Hi Srinivas,
I want to give some customer attributes to make the users able to insert them when they create mail forms.
For example, I would like to proved the attributes like Current Service ticket ID, current IBSE reference etc.
I read in SAP help and created a structure in SE11. then created attribute context ZSERVICE and added the created structure to it.
But in WEB UI, when i am creating mail from and click on attribute button, I do not see ZSERVICE in the attribute category drop down. It always contains only following 5 option
1, Business Partner
2. Campaign
3. System
4.Marketing attributes
5.Additional attributes ( this has no attributes in it )
Could you please advice me on how to get custom attributes on mail forms ? I will be very much grateful to you as i am struggling a lot from last few days for this.
Also, My requirement is nothing related to marketing or campaign management. This is generic to give all IC AGENT some custom attributes to add when they create mail forms as per their needs.
Please advice.
Thanks & Regards,
Suchita

Dynamic determination of VALUES of an Attribute in a Mail-form

Hi All,
We have created a Mail Form with ceratin attributes. We have assigned a target group to a campaign.
now, the requirement is to determine the VALUES of the attributes dynamically for the BPs in the target groups.
please help me what should be done to meet this rquirement.

Hi there,
I believe the following link demostrates the whole process including your requirements:
[http://wiki.sdn.sap.com/wiki/display/CRM/NavigationtotheCRMUIComponentfromMailFormorSmartFormsHyperLink|http://wiki.sdn.sap.com/wiki/display/CRM/NavigationtotheCRMUIComponentfromMailFormorSmartFormsHyperLink]
Please reply if this helps.
Regards,
Vinamra.

How to add Marketing attributes in High Volume Mail Form

HI Experts,
I have a requirement for My client.
When i am executing a high volume campaign i am using a high volume Mail form.
When i tried to include a Marketing attribute into the mail form it doesnot allow to add me Marketing Attributes in High volume mail forms.
Do we have any badis or enhancement where we can hook up our own code so that the campaign picks the Marketing attributes which we specify?
Please reply me .
Thanks Regards,
Sandipan Jena

Hi Wille,
How do i know if the badi is getting triggred and at what point.
Is it triggered when we save the campaign or when we start the campaign.
I am not able to debugg the badi my execution is happing in back ground.I tried to debugg the job through JDBC but i am not able to reach the BADI which i newly implemented.
Also i wrote an infinte loop in side the badi but my execution didn't went to infinite loop rather the campign executed sucessfully.
Can you help me ?
Thanks Regards,
Sandipan Jena

Mail Forms Attributes

Hello All,
i've created a mail form for a service request email in the web UI.
The mail form as attributes from the service request (EX: Agent Responsible)
When going to the email creation, and loading the template of the mail form, it doesn't load with the attributes.
Am i missing some configuration? the business role as the function profile for the e-mail.
Thanks for the help.
Best regards,
João

Hello,
Maybe it's too late :-(
But maybe can be useful for someothers: PLease see also SPRO-->CRM-->Marketing-->Marketing planning and Campaign management--> Personalized mail-->Maintain attribute context for Mail Forms.
Regards
Mundo

ERMS Attribute "Problem Status" not picking up value in Mail Form

Hi All,
As per the current system, we have a mail form where we have added an attribute "Problem Tracking Text" and it inserts the Problem record number in the outgoing email.
Currently we need to add another attribute, "Problem Status". But when this is added to the Mail form, it does not pick the status in the outgoing email.
"Problem Status" attribute is maintained under E-Mail Response Management System -> Define Repository
What other configuration is missing. Please advise.

Issue is resolved. For those who might face this issue in future-
Problem Status is automatically stored in Fact Base. There is no need to have them as text in the email.
One can directly add them in rule policy. It was not working for us because Fact Base it was stored as E0005 and in Rule policy it was stored as Completed. Once we changed the input value for rule policy to E0005, it works perfectly.

How to create the Mail forms

Hi All,
Actually i am very new to Mail form . i got the requirement as i need to create the Mail form form sending the mail through campaig as well as i want to print the same form so please help me out how to do this, please help me out by providing some step by step process for creating the mail form and some technical stuff for printing the form
Regatds
Mohan

Hi,
Creating Mail form is multi stage. Have you created any survey.
I believe its for CRM 7.0. Broad steps are
1.Enter the CRM WebClient UI
2.SAP CRM WebClient menu Marketing >> Create: Mail Form
Mail Form for E-Mail
1.On the Mail Form: New screen enter the following values:
Field name     User action and values
ID     Y_TRADE_SHOW_INVITATION
Description     Trade Show Invitation
Language     Original:English
Usage     Internet Mail (HTML)
Attribute Context     ERMS
Subject     Trade Show Invitation
2.In the Text Element screen area you can freely define the content of your e-mail in the text element.
3.Choose New Text Element, enter the following data for the e-mail form text block and choose Create:
Field name     User action and values
Text Element ID FORM_LETTER
Description Invitation
Format HTML
4.Enter a text for the new text element FORM_LETTER and design it according to your needs.
If you want to upload a pre-defined text from an external source, choose Load Local File.
5.In order to insert the generated survey URL into the text, choose Hyperlink.
6.In the Insert Hyperlink web page dialog enter the following values and choose Insert:
Field name User action and values
URL <surveyURL>
Description     Information Survey
URL Category
Tracking Option Via Target Site
7.Save your new mail form.
Hope it helps.
Rgds,
Rajiv

Adding multiple product details in Mail Forms

Hi Experts,
We have a requirement to print multiple product details in mail forms. I see that in a seperate business role - 'SPL', the option to print product table is given. But there are fixed attributes that can be printed. We need to print custom attributes defined at the product level also in the mail forms. Anyone having any idea on this
Radhika

I don’t fully understand what the situation really is here. Mail would complain the way you describe only if both mail accounts have the same User Name, but in that case both mail accounts are actually the same and you shouldn’t be trying to set up them both in Mail as independent accounts.
What identifies a mail account are the User Name and the Incoming Mail Server, not the Email Address. Multiple email addresses associated with the same mail account are called aliases. Type alias in Mail Help’s search box for more information on how this works in Mail if that’s what you want to do.

Multi line values in mail forms to send emails

Hi All,
Ours is CRM 2007 application, as part of new capability adding to the system, we need to send email to customer with few details once service tickets saved in the system. we decided to use mail forms to create the template and send email to the customer with details. as part of this we need to send multi line values as well in the mail form - email as shown below. example field here is for working hours of the customer office.
Saturday - Sunday 10am - 4pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
Can some body tell me how to send the multiline values using mail forms - emails to customers. right now we receive the last line. I dont see any help in mail form documetation as well on this.
I appreciate any help in this if you already have some solution.
Regards,
Srinivas

Hi,
Are you using below any FM to send mail ?
1. CRM_IM_EMAIL_CREATE_SEND_40 2. CRM_IM_EMAIL_CREATE_SEND_51
if so, then inside this FM there will be call to BADI CRM_IM_ADD_DATA_BADI . This badi will get the data for custom/additional attribute values. Basically it will get one value ( last value ).
What u might need to do is after this badi call u need to loop ur values and set it . For doing that u might need to make this FM tocustomer name space or look for implicit enhancements.
We have done similarly for sending mail duringcampaign execution. That was done in different place.
hope it might help you to analyse more.
Regards
Sandeep

Attributes in Mail Forms

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