ATV and Sony TV and BluRay

I just purchased a Sony TV KDL-40EX500 and BluRay BDP-S570 last week. Today my Apple TV arrived. I have not been able to have the TV/BluRay recognize the ATV. I have tried everything and have been at it the better part of the day. The light on ATV is white and blinks when I push any button on the remote.
I do not know if my iMac should be recognizing the ATV or not. But it does not seem to. I called Apple and was told that it was a Sony problem. More frustration, Sony seems to fix its problem with online chatting which seems like a pain.
I have connected the ATV via a HDML cable to the #2 input of the TV.
Any suggestions??

If you have your ATV connected to your Sony TV by HDMI cable, check the settings on the TV for that input and make sure it is enabled. If the TV has a DVI connector or component inputs you could connect it with component cables or an HDMI to DVI cable to do the setup and run the audio separately.
You need to run the sync setup from the ATV before your iMac will recognize it. Unfortunately, you can't do that if you're not getting ATV video on your TV.

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How lobg till screens start self cracking and Sony ignores and screws Z1 compact customers also?

Like with Z and Z1?
Will it be before or from spring some time?
Any guesses?

I had mine for 5 days and had no drops or bumps and it now has a crack running across the front of the screen and the top half doesn't work any more...

Netflix and Sony Blu Ray players

I've recently purchased a Sony Bdp-S3500 Blu Ray Player to replace my aging BDP -S280. The set up was easy and everything works....except Netflix. I have gone thru every step on the Netflix Website and I have spoken with Sony Support and I still receive an Nw 8-17 cannot connect with Netflix server error. I've been told my Netflix it must be an issue with my ISP. Sony told me I must not have enough of a connection speed. Netflix says its Sony and Sony Says it Netflix servers.   Such nonsense! I just bought my S3500 on Saturday 8/1.   After neither Sony or Netflix have been any help, will not say what the problem is and simply want the customer to do a variety of fixes that WILL NOT WORK...I simply boxed the S3500 and plugged my S280 back in and low and behold....I HAVE NETFLIX AGAIN!!! Clearly with the roll out of the latest Netflix app on 07/28/2015, this has destroyed the connection between Sony and Netflix.   Why neither will admit to this and just simply say sorry...Yes there is an error but we are working to correct this is beyond me.    Sony/Netflix....stop having the customer waste time with dumb fixes and be honest. People appreciate that more than these idiotic robotic responses that you keep feeding us. Again...my old BDP S280 works and receives Netflix but my brand new released in March 2015 Sony S3500 fails to connect every single time. Stop Lying to your customers, tell the truth and fix the PROBLEM!!!!!!!

https://downdetector.com/status/netflix Lilly AndersonNetflix is down on PS4. Please fix.Like · Reply · 15 hrs Jessica Barrera · Palm Desert High SchoolPs3, smat tvs, and bluerays netflix down on all. I can access on computer.Like · Reply · 15 hrs   Bobby Grossman · Porter/Tech at Bill Walsh FordWont let me update. Its update 2.23 on my ps3Like · Reply · Aug 7, 2015 9:35pm   Joni ThriftNetflix works fine on my tablet and laptop. But when I try to watch via my Sony Blu-Ray player, I have connection problems 80-90% of the time. After successfully checking link speed, I get the message: "The process timed out because the server could not be accessed. The network might not be set up correctly" I click "Retry" then get a follow up message of, "Network is down".
I've researched Netflix and Sony troubleshooting and all I get is a bunch of unhelpful tips about updating to latest software (already done) and ensuring internet connection (duh!). Sometimes I'll even successfully watch an episode but then face this issue when I try to move on to the next episode.
Beyond frustrating...Like · Reply · Aug 7, 2015 4:45am Check the link.....   But here are just few with Sony Products Experiencing the same that that Sony and Netflix claim are not happening.....

Problems with Sony NX3 AND Sony Z5 avi files

Very, very strange problem. I will try to give as much detail as possible so bear with me.
I currently edit with two different computers. One uses Premier 3 the other uses Premiere 6. I shoot with several different cameras, but for purposes of this discussion I will talk only about the Sony Z5 and the Sony NX3. I capture my footage on a CF card (Z5) or SD card (NX3)
All HD footage shoot with the Z5 and/or the NX 3 works fine on either system. However any SD footage that is over a certain length will not import into premiere 6 (if it's from the Z5) or the length of the footage will only be 2:37 (on footage from the NX3). However the SD footage from either camera will play perfectly on the system with Premiere 3.
Any ideas on what my problem with premiere 6 is?

I caputured footage from my ZU1 yesterday that encountered time code breaks. They should not have been there. My only thought is that the breaks occured when I shut the camera down and started recording later.
Maybe... I assumed it was user error... I was wondering if perhaps a setting in the camera was causing the breaks when the camera powers down.

Macbook Pro 13 (June 2011) and Sony Bravia connectivity using HDMI port.

Hi,
I have searched many forums and posts here and there, but no where got the perfect solution, also most of the places people are misxing the problems with other problems.
My Problem: I am not able to see even Sovy TV in my MBP display page, and hence not able to connect to Sony Bravia to my MBP.
What I am using: Macbok pro 13 June 2011, Lion 10.7.2, Sony Bravia 40EX550, DVI Mini Adaptor for Mac (at one side DVI male connector and other side female HDMI connector) and one HDMI cable (the cable which comes with my DTH provider both ends are for Male HDMI pin)
I do not think i would require anything more in this.
Now after connecting with Adaptor to my MBP i connected the other end to HDMI cable which was already connected to HD TV HDMI port (there are 4 ports and i tried all the ports)
When i opened the System Pref -> Displays I got below screen
Here in above screen I clicked on Detect Displays but nothing happens, actually it should detect the Sony Tv and there on I sohuld do some settings.
Please any one can help on that. Sorry for this repeated kind of problem , but I have searched in many forums and here on discussion.apple.com also , but evywhere people are mixing 2 different problem into one, some people are not getting the display and few of them not event getting the detection of the HDTV. So I posted here for the later one.

Right now your MBP is not recognizing the TV. You should get a display in SYSTEM PREFERENCES>DISPLAYS similar to this. Note the 'Arrangement option in the menu bar. Your connections are bad or you have a faulty cable and/or adapter.
I assume you are using a MINI DISPLAY PORT/HDMI adapter, not a DVI adapter.
Ciao.

I did the software update and now all the ATV does is have a blinking light. On my TV there was the "notes" and the new cable shown. I tried the restart (metal remote) Menu and down button and nothing happened.

I did the software update and after downloading and loading the ATV just hung-up with a fast blinking white light on the front of ATV. Tried a reset with the remote - Menu /downkey and nothing happened. Is the software corrupt or did it wipe out my ATV?

Apple TV 1st generation or 2nd?
I would try plugging in the HDMI from the ATV to a different HDMI port on your TV and even trying the ATV on a different TV altogether...sounds like the HDMI port on your TV might be bad or a bad connection. Keep in mind you'll need to switch the TV input to the new HDMI port

My phone broke four and a half months ago, and Sony still haven't fixed it.

In mid october my phone broke, the phones functions continued to work (calls, notifications etc.) however there is no display on my screen. I initially went through the sony repair centre number and arranged for my phone to be sent via their free post service. I did so and heard nothing back for weeks. Confused, I called them asking what was going on with the device. I was told that my phone had arrived but the "engineers" had no idea what was wrong with it, which to me was bizarre considering i was told the agent on the other end of the line when i started the repair order had written this down. I instructed them on what the issue was, which should of been immediatly obvious upon trying to turn on, and waited to hear from them again, which I didnt. So a week later I called back to be told that my phone had infact never arrived, again confused I asked how that was the case when i was told it had arrived the previous week, the agent replied telling me that there must of been a mistake and told me i needed to find poof of me sending the phone, something that would have been very difficult given that they use a freepost system which simply requires me to hand the box over at the post office. So i tried in vain to find proof of postage and when calling them back I was told they had infact found my phone and that i was being put through to another agent who could handle my issue. literally as soon as i spoke to this guy he told me he didnt know anything about my phone and that he would put me through to the repair shop it had been sent to. eventually i got back to this shop to be told they were waiting on parts but that it would be finished after christmas, (yep thats how long this has taken so far, pretty impressive for a service that promises a 7 day turnaround) so I waited until eventually this padded envelope comes through my door. I plug the phone in to find that the work has not been done at all, and the issue remains. Honestly it was as if they hadnt even touched it. So i called up, infuriated, to be told that they were "terribly sorry" and that "they will send this to the escalation team as a priority issue". So i waited to hear from the escalation team, and i waited, and i waited until eventually i called again to be told no such escalation had been made, furious i demanded to know what on earth was going on, however i was promised that the matter was of top priority and that I should get a call back in the next few days. Surprise surprise i heard nothing, so i called back to demand what was going on, again, and honestly, this guy on the end of the phone was literally completely useless, trying to get anything helpful from this guy was like knitting fog. eventually i got him to give me the number of the shop it had been sent too.so i called them to find out that my phone never should have been sent there in the first place, and that they deal exclusively with software issues. So i called the repair centre up again and evntually they convinced me to send the phone off again, so i did, making sure I did everything the website told me to, print the email, send it in a padded envelope, include the charger, i even paid eight pounds for special delivery. The guy i opened the repair with told me that he was going to 'red flag' the repair and i should expect it back within 5 days...It has been three weeks. I havent recieved an e-mail or phone call from anyone about this, I called last week and I was told that they will get back to me about it. I don't like to use caps to accentuate anger, however, I AM COMPLETELY FURIOUS WITH SONY ABOUT THIS COMPLETE LACK OF CUSTOMER SERVICE, I have already made an official complaint with the office of trading standards and fully expect to be compensated for this. I will call again tomorrow to ascertain to what degree they have cocked up this time but on a serious note, I genuinely do not know what to do now, because my network provider are asking me to pay them for a phone i havent had for almost 5 months, I really am desperate for help, because I don't know what to do next.

I'm sorry about your horrible experience but this forum is for us, users to help each other, you need to address this with your local Xperia Care
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Is it possible that after 3 years my Mac computer damaged the port to my camera? I have not always disconnect it properly using eject before disconnecting. I have 2 cameras that are Sony CyberShot and they both shut down when I connect to the computer.

Is it possible that after 3 years my MacBook has damaged the port on my camera? I thought I had a battery problem with both my Sony CyberShot cameras (they are they same age). I had trouble getting the cameras to come on but then when it did come on after charging repeatedly, it turned off when I connected it to the computer to download pictures. I ordered 2 new batteries and the camera came on but went off immediately when I connected it to the computer. After that, the camera would not come back on. Help please!

John, thanks for the email so quickly.
I too hope I haven't tried "everything" either but I am reasonably technical. I had done what you suggested to do before but I did both again.
Ethernet is yellow in the left side bar. In the right pane it's status says Connected but then below it says "Ethernet has a self-assigned IP address and will not be able to connect to the Internet."
I have tried the assist me menu and Network Status has Ethernet Green, Network settings Yellow, ISP Green, and Internet and Server Red and Failed for both. I have turned things off and on, checked cables, deleted all locations and tried restting them up but to no avail. I even disconnected everything and connected the mac directly into the cable modem itself and the thing still will not connect.
Thoughts???

ATV dropping my video and music list

I've had my ATV a few weeks, and it was working great. I just recently upgraded to ATV 3.0.2 and iTunes 9.0.3. Now after every TV show, in the middle of movies, or pausing a show or movie, my ATV drops my iTunes library and I have to close, re-open, and re-sync iTunes in order for it to reappear.
My iTunes says it's syncing and the ATV is still listed in the device menu. The ATV doesn't show anything and when I look at computers, it's not showing it's syncing anymore. My ATV says it is still connected to the intranet via my Linksys network WiFi router.
I have rebooted my computer, done a factory restore of my ATV and almost every other troubleshooting tip I can find.
Is anyone else having this difficulty with ATV? Any thoughts on how to keep from having to restart iTunes for each new show?

yep same here since 3.0.2, for no apparent reason my Apple TV will lose its connection to iTunes on my Mac Pro
I know for a fact that my wifi is working just fine, using my laptop and ipod touch no problems
but my Apple TV shows no bars on the signal strength from my wifi?
in fact it keeps losing all of the wifi data, the Apple TV network settings are all empty?,
yet if I reboot the Apple TV it's all back and working fine for another half an hour then it loses the wifi data again, what on earth did they do with 3.0.2!!???
I've had my apple TV for over 2 years, and I never had any issues like this before

Ethernet Network ATV lost from iTunes and it wont come back!!!

Hi everyone
Had this happen a couple of times now.
I've got a 160GB ATV connected to a 1080P display. Mac Mini is host for all things iTunes. All software is latest versions incl. ATV. ATV is connected to network via ethernet as is Mac Mini.
Most of the time if the Mac Mini is restarted and iTunes restarted it will appear again in the ATV Sources menu as highlighted and the ATV will appear in the iTunes sources list. However, this is the second time now that it has been lost from the sources and I can't get it back!!!
The first time it happened I just turned off syncing and reset the connection but there is now loads of stuff to go back and the syncing will take forever! Also slightly annoying is that a lot of the video content is TV shows recorded using EyeTV throughout the week and I have noticed that the ATV does not date TV shows according to when they added to iTunes rather it dates them when the are synced so that that makes life difficult when trying to watch episodes in order. Therefore I would like to avoid having to re-sync everything from scratch if I can!
Is there any way I can force ATV to show up in the devices list?
FYI The first time it happened, I seemed to lose iTunes Sharing completely - not even my PowerBook could pick up the shared Mac Mini library but this time it is different. The Mini sees the PowerBook and vice versa but the ATV is completely excluded.
The ATV can be pinged and it can see the internet and YouTube etc but NOT the Mac Mini it seems. I have restarted everything, reset everything I can think of and turned off the firewall but to no avail.
Any ideas?

Looks like you've done all the obvious things - quite irritating I would imagine.
I may be wrong but I think the problem is more one of iTunes not seeing the AppleTV rather than AppleTV not being to access the Mac. Your YouTube/Movie tariler functionality as you probably know is independent of iTunes as the AppleTV connects directly to the internet, not via iTunes.
Looks like you may need to go down the route of disabling syncing and re-syncing unfortunately - though it's probably quicker to restart everything again a few times first just in case.
AC

Capturing Issues using FCP 7 and Sony HVRZ7U

I am using FCP 7.0.3
On a Mac Book Pro OS 10.5.8
With 2.33 Ghz Intel Core 2 duo processor
I am capturing HD tapes to a WD 2TB external drive.
I am using the Sony HVRZ7U as my playback deck All HD footage was shot on Sony HVRZ7U and Sony HDRFX1.
I have my capture settings set to HDV apple pro res 4222
A. I have noticed that FCP is not capturing in “real time” is this due to the hi res capturing setting? and do I need to let FCP finish process footage even though tape is done with capture? (This usualy adds another 20mins per 1 hr off footage) Is there something I can do to maintain high quality and not have to wait for FCP to be behind capture?
B. Having already gone through aprox 20+ tapes I have come across a few tapes that wont capture? is this due to the fact that not all tapes came from the same camera source? or is it perhaps a bad tape? or something in FCP that went buggy? i tried the usual dumping my preference files, but still fcp keeps frezzing on the capture and then not saving any of the file. I tired to capture smaller portions of tape but still no mater where on tape I try to capture I get same problem

A. Yes and yes. Only by increasing the speed of the processor.
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Sony album and music app not finding files on device,

Hi just got my new Sony Xperia Z3+ device and found a couple things I cant get my brain round and would appreciate some assistance.
By the way my phone has no external sd card in it, plain phone memory.
1. I got an app called rocket player with a lot of music, yet sony music app seems to think there are no songs on my phone.
2. when i open rocket player and select song and state use as ringtone and then check it in setting its still the previous/ original ringtone from the device, i press the top right and again no songs displayed.
3. I have same isue with photos, I have downloaded images from my dropbox saved on to device and sony ablum app will not display any of my photos. Today my mrs sent me a lot of photos through whats app and NONE show in sony ablum. I even created 2 folders in sony album went to file commander and moved some photos into the two folder locations, open sony album and again NOTHING apart from orginal photos either taken by phone camera or screenshots.
Can someone help me fix these annoying issues. appreciate it.

Hi alexdon, thanks again for coming back to me.
Issue has now been resolved..
Rang Vodafone as nothing was working, as I was withing my 14 days of a new contract they sent me out a device to see if that could have been the case.
Well setup new one exactly the same way but no issue right from the word go, music imported from computer went into the phones Sony album and again photos download from Dropbox or what's app appeared in phone album app..
So think it was a faulty device

Im running lightroom 4 and just purchased the Sony A7 and using its sd card. when I tried to load the photos, I got a message "the files are not recognized by the raw format support in lightroom"

Tried loading my raw files shot w my new Sony a7 and its sd card into lightroom4. Got a message: "The files are not recognized by the raw format in lightroom"
Does Lightroom 4 not work with the Sony A7?
Thanks,

Lightroom 4 cannot read the RAW photos from a Sony A7
You would have to download and install the FREE Adobe DNG Converter version 8.5 and then convert your RAW to DNG, and then import the DNGs into Lightroom 4
You could also purchase Lightroom 5.5, which will have the capability to read the RAWs directly.

LR4 and Sony NEX-7 video files?

I just installed LR4 and imported files from my Sony NEX-7, including raw files and video (.mts) files. The thumbnail of the file has a little video camera icon in the bottom left, but no time lenth of video as I exprected. And when I try to open a video file, the starting frame appears but there is no control bar under the video to allow me to "play" it and using the Spacebar doesn't start it either. What am I missing in this process?

I had a similar issue with a Sony RX100. It was not supported by ACR (Adobe Camera Raw) until version 7.2. Version 7.2 includes the NEX 7 too. It may have been included in earlier versions, but I'm not sure.
ACR is the free Adobe plug in that has all the camera and lens correstions and adjustments. The camera makers create there RAW formats and Adobe then, one at a time, turns that into conversion data in ACR. At least I think that's how it works!
PSE 10 will only go to ACR 6.7. It won't upgrade ACR past 6.7. You have to buy PSE 11 to get functionality with ACR 7.2
The way it works it that you have PSE search for updates under the Help menu. When PSE 10 was new, it allowed me to update the ACR to 6.7. In fact it insisted I do it. The same was true with PSE 11. It alerted me that an upgrade was available.
A similar situation exists with Lightroom. My Sony camera would not work with LR 4. It had to upgrade itself to 4.2
If you don't want to deal with the Adobe details, Sony provides "Image Data Converter" that can make files from the Sony RAW images that PSE10 can work with.
Good luck!
Bill

I have a sony rx100 and my version of lightroom (4) will not recognize the raw (.ARW) files. Please help!

I have a sony rx100 and my version of lightroom (4) will not recognize the raw (.ARW) files. Please help!

I have version 4.4.1 on my computer now, which is functioning properly - but does not read the .ARW files. When I download the link you sent and try to open it, it pops up as version 5 and I get this image (attached). This is my first time in one of these threads, not sure if i have to reply to each of you individually?
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Thank you SO much everyone!

ATV and Sony TV and BluRay

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