ATV wont play season pass purchases

Just a few days ago my apple TV stopped playing the latest episodes of my season pass shows. I tried to reset the ATV and the router. I even tried a restore and new updates on the ATV. Nothing I have tried works. Its not a network issue as every single other app and movies play with out a problem. I have tried searching the forums for the fix and everything is from late last year or years past, but say the same thing, reset the ATV and router. Has anyone else be having a problem with this? I wanna try here before I even consider paying for tech support on an issue that I am leaning towards is on the Apple side of the house.

go to tv show.. go down to search and type in what show you want, it should work from there

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Song wont play even after purchase.

song wont play after purchase from itunes nor the album cover picture wont show need help!!

You might have a bad download. Contact the iTunes Store support and see if you can download the song again.
The email form is at the bottom of this page:
http://www.apple.com/support/itunes/store/songs/

Do I Need to Repurchase a Season Pass Purchased Using my Now-Gone 1st Gen Apple TV?

We purchased a season pass a few months ago on our old Apple TV, which we have since donated (it was wiped before donation). I just went to re-download the season we purchased, and it looked as if iTunes was going to charge me again for it.
How can I re-download the season without paying twice? Thanks in advance.

Have you failed to maintain a backup copy fo your purchases?
You wiped your Apple TV without making sure you had a backup copy of your content?

Season Pass Purchase?

I bought the season pass of Season 8 of How I Met Your Mother cause since I had bought some episodes of it before (4 episodes I missed on tv) then figured I prefer to get em 1 at a time through itunes. There was a sale right now where the pass for me was only 23.99 and underneath that it said Regular price 34.99. So I bought it, it asked me to sign into my itunes like always. Now all the episodes are downloading. However a pop up came up saying "you are about to purchase season ... etc, for 34.99) and then the option to confirm or cancel. I hit cancel cause I didn't want it for that price, so I tried to rebuy it to see what happens, nothing, the downloads still continue, but theres STILL the option to buy it for 23.99 and regular price of 34.99. So basically, what just happened?
Its acting as if I bought it, and I got a email saying thank you for your purchase of season 8, but then why doesnt it say download like my other purchases? Instead it still has the option to buy? Help? =]

I tried to download a Bones episode. It seemed to download, but when it tried to process the file, I got an error message that said something like:
There was a problem downloading this file (duh). The file may be corrupt. I checked with my ISP and they referred me to Apple.
Does anybody have any suggestions? I'm NOT a techie, so talk slow!! Many thanks--

I'm having problems with my season pass purchase

I bought the season pass for Heroes and am trying to download the next episodes but nothing happens. When I click on check purchases it says that all purchases have been downloaded for this account. But the last 2 episodes are not in there. My husband got on the computer and clicked away...resulting in having to reinstall itunes! Could this be the problem? And what could I do to fix this? (besides not letting my husband near the computer again!) JJ

Hi, JJ,
First, make sure that you're logged into the iTunes Store using the account ID and password under which you purchased the season pass.
If you're sure that it's correct and the missing episodes still aren't appearing, contact the iTunes Store customer support department through the form at the bottom of their Season Pass FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

HT201272 An episode of a season pass purchase does not show up as downloadable the day after it has aired on TV.

Bought a season pass to "Revenge" tv show. I usually receive an email the next after the show aired on tv to say it is now ready to be downloaded. For the last episode, no email was received, and checking with the iTunes store says no downloads are available. This has happened once before and I received quick problem resolution from support staff, but this time I was just asked to check for downloads (which I said I had already done) then no further help. Any ideas?

Perhaps the makers of Revenge have not released to Apple yet.

Purchased Music wont play on iphone

Hi everyone..
Please help!
Music has all worked fine on iPhone 4s.
As of yesterday all my puchased music on my iPhone won't play.
It doesn't start or even try but jumps to the next song with the wrong artwork.
CDs I transferred work fine but nothing from iTunes.
iTunes plays fine on my computer.
I tried deactivating then reactivating and resynching.
I also copied the purchased into a playlist. It wont play the songs purchased songs out of the playlist either.
Grr.. any ideas?
No updates/new software since then and Im on the latest iTunes version and latest iOS

Ok folks,
I had this problem inn that the music was on the phone but would not play or at least the track appeared to be playing but no sound or the art work and artist did not match the track playing.
What I did was un tick every box in the iphone music tab and then synced. I then took all the sync my music ticks out and scnced the phone again. My tracks were still on the phone and played.
I have the back up to icloud turned on so i don't know if this was causing some conflict somewhere.
It seems to have sorted it for me at the moment.
Hope this helped

How do I get my episodes from my season pass on my Apple TV?

Last week I purchases the season pass for Doctor Who Series 6, Pt 2 whereupon I immediately was able to download the first epsiode in the series. Right now, the second episode is available to purchase, but I cannot find a way to download the episode to my AppleTV. I have not received an email notification about the episode yet like I did with the first one. Does this mean that I have to wait for that email before I can watch the episode on my Apple TV? Even though the episode is available for others right now? If that is the case, then I am regretting my purchase of the season pass. Can someone please tell me I'm missing something here?

that's great and all, but is there a way to get it to stream straight from the cloud? I have the same problem, where we purchased the season pass on apple tv, got the first episode immediatly via stream (on the apple tv), itunes synced and downloaded it later that day. Now this week, I have to download it first to itunes and play it on the apple tv through the computer? Why can't I just stream it from the cloud like i can any other episode i've purchased?
Really, that's kinda inconvient and misleading, that the show isn't availible on the device that I originally purchased the show on. Will it ever be, or is the only way to watch a season pass purchase on the apple tv through home sharing via itunes?

HT201272 stopping ITunes TV season passes

how do I stop season pass purchases from continuing?

for some reason, new episodes that are clearly available in the itunes store do not download straight away when subscribed with a season pass. seems to be a 12-24 hour delay. this is clearly against apple's own season passes FAQ, which states that "Once a new episode becomes available in the iTunes Store it will be available for you to download". This isn't happening, it's delayed, even when checking for available downloads. looking at other posts, this seems like a common problem recently.
http://www.apple.com/support/itunes/store/passes/
"I see a new episode available on the iTunes Store but I've not yet received it.
Once a new episode becomes available in the iTunes Store it will be available for you to download. You can check if you have episodes awaiting download by going to the "Manage Passes" page. Or you can simply select "Check for Available Downloads" under the Store menu in iTunes 8 (or "Check for Purchases" under the Store menu in iTunes 7) to download any unavailable episodes. For Multi-Passes you should check that your Multi-Pass has not expired. This information is also available on the "Manage Passes" page."

Multi-Pass or Season Pass?

How do I know which one I purchased? My Purchase History does not indicate one way or the other. I thought I had paid for a "season pass" for Battlestar Gallatica season 3 (in fact my purchase history shows a $42.42 charge for Battlestar Gallatica season 3 but doesn't elaborate). Today I got an e-mail saying that my "multi-pass" couldn't be renewed (which is not a surprise as I've changed banks recently) but why would it need to be renewed? I thought I had a season pass. Besides that issue, the season is over now and I've downloaded all the episodes, why would Apple need to charge me for any more? Also, it's interesting that I was charged (a total including tax) of $42.42 when the current "season pass" is only $34.99 (which would be $38.09 with tax) in the first place... It would seem to me that Apple should be refunding me $4...
-Doug

OK - Just trying to clarify things here.
1) There is not a MultiPass option for shows like BattleStar Galaactica (Great show BTW). You can only purchase the Season Pass.
2) I got an email from iTunes giving me free video credits since the Season was shorter than was originally predicted. I found the email and here's an the jist of it:
"Thank you for purchasing the Season Pass for Battlestar Galactica - Season 3. Due to a change in the number of episodes the network plans to air, the Season Pass price for Battlestar Galactica - Season 3 has been reduced.
We want you to be completely satisfied with your Season Pass purchase, so please accept this free video code, good for any five $1.99 TV show episodes or music videos on the US iTunes Store."
3) So the MultiPass email you received was for a different show or a glitch in the system (maybe caused by the shorten season?). Did the email specifically mention "Battlestar?" Anyway, since it didn't renew, you weren't charged for anything.

Dying Light Xbox One Season Pass - No Code Received

Hello Best Buy Unboxed,
I purchased in store the Dying Light Season Pass for Xbox One on release day. I have yet to receive code for my Season Pass purchase. Has anyone else yet to receive this? I have viewed a few other posts, but they are ~2 weeks old and I am curious. If any mod would be able to help me as well, that would be fantastic.

Hello Crusader31,
Welcome to the forums and thank you for reaching out to us about your issues with the Dying Light season pass. I'll need to verify your purchase and investigate why you didn't receive your code. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Again, thank you for contacting us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

i purchased a tv season pass and it isnt showing up in my itunes

I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.

Batman arkham knight season pass wont work

I bought the arkham knight season pass and it wont work, i didn't get any code and can't find anything related to the season pass anywhere, except i got a email about my purchase. And it also says in the playstation store that the season pass is bought, how do i fix this?

You dont download it, it just registers that you bought it in the PSN store and enables you to download the content when its avilable.

Can't access purchased season pass tv show on apple tv

I have ATV 2 and just today for first time purchased the Breaking Bad season 5 season pass.
When I go to my 'purchased' tab under tv shows (on apple tv) it just gives me a 'can't access itunes store...try again later' message.
If I go to iTunes on my macbook pro, also cannot access purchased tab for tv shows.
Not sure what I need to do. So frustrating. How do I watch the shows that I paid >$20 for?
Thank you for help.

Its looking like the store is down right now. I know 3 or 4 people have said that on here and I have checked with about 5 or 6 people I know and were all having the same issue. Hopefully it doesnt last much longer mine has been doing it for about 6 hours now.

I've purchased Haven and grimm already, why is it telling me that I never purchase the season passes when clearly I had no trouble seeing the first few episodes?

I've purchased Haven and grimm already, why is it telling me that I never purchase the season passes when clearly I had no trouble seeing the first few episodes?

MarkG. wrote:
So I bought a few songs, and one of them won't play until I "Authorize my computer." It is authorized,...
Could be a Corrupt download of that song...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

ATV wont play season pass purchases

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