ATV2 no longer connects to the iTunes store

My ATV2 no longer connects to the iTunes store, however, it used to work without any problems at all. Please help!

There is a fault with iTunes and apple tv 1
See this thread
https://discussions.apple.com/thread/6099057?start=165&tstart=0
Report it to apple

Similar Messages

  • With verson 12.01.26 my iTunes can no longer connect to the iTunes store or iTunes Match

    After downloading iTunes version 12.01.26 on my PC my iTunes can no longer connect to the iTunes store or iTunes Match. My itunes displayed a message at the top that it was connecting to the iTunes Store. After closing my laptop and opening it again after a few hours, there was a message stating that my computer was unable to connect to iTunes because of a problem with my internet connection. My laptop is connecting fine with the internet, yet not through the iTunes program, or at least it seems that way. I'm not positive but  feel like the issue may have stemmed when I downloaded the new version, I think maybe I messed up the process somehow by closing my computer or something.

    Hello there, gracieflad.
    The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
    Can't connect to the iTunes Store - Apple Support
    Thanks for reachign out to Apple Support Communities.
    Cheers,
    Pedro.

  • I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    Hi curterb,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    - Brenden

  • My computer will no longer connect to the iTunes store.

    I have asked iTunes technical support for help.
    They have suggested removing all apple programs (in a specific order) and reinstall them (also in ordeer).
    I have done this and still cannot connect.
    I am sure someone else has had this same problem and can help.

    Perfect, thanks.
    When I try connecting to the iTunes store the block at the top of the iTunes screen says "Accessing iTunes Store..." and the horizontal barber poll scrolls and scrolls and scrolls. It never connects. Task manager shows iTunes.exe is using 50% of the CPU.
    Doublechecking ... did the iTunes Support people work through the following troubleshooting document with you?
    Apple software on Windows: May see performance issues and blank iTunes Store
    Thanks also for the kind words. Nothing too major in terms of aftershocks over the past couple of weeks (although where we are, the shakes coming from offshore of New Brighton are quite noisy and noticable):
    http://www.christchurchquakemap.co.nz/

  • TS1398 Why can I still connect to the internet, but I can no longer connect to the iTunes store?

    My family recently gave me an iPad for Mother's Day. It's been really awesome, but suddenly today I began getting an error: "Cannot connect to iTunes Store."
    The process looks great right up to the download. Then, after the icon appears with the status bar, just before you would expect the status bar to start filling out...BAM, error!
    I can connect to the internet just fine. I am able to sync via WiFi without trouble. I'm pretty sure I have tried all the troubleshooting on-and-offs. I even did a restore.
    Am I missing something? Why would it work fine one minute and get all quirky the next?
    Help me Obi-wan Kenobi; you're my only hope.

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • All of a sudden, when I open my itunes program I can no longer connect to the itunes store.

    All of my songs and files are still in the library, but when I click on "store" - nothing.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • I'm having some strange (& Inconsistent) errors when I try to connect to the iTunes store..

    Hello there, so I was enjoying listening to music and using my various apps when suddenly I could no longer connect to the iTunes store. I went to update my apps and I was told itunes could not connect to the store 'Error 310'. I went to go online and post a question only to find my account had been suspended until I changed the password. I did so and no one managed to reply to my problem. Anyway, later that day suddenly it did connect, however when I tried to download updates I was given 'error 8003'.
    So, I did as Apple support instructed, and deleted my downloads folder, and stopped my firewall, and stopped all other programmes so my computer was running on bare bones, even my speakers were had no software. However this made no difference, and I returned later that day to find that, instead of error 8003, I was stuck with error 310 again. I am a little confused...
    Finally, I have checked and doubled checked and cannot find firewall or programme conflicts, and other wifi devices in my house seem to access the store succesfully.
    I would like to update itunes but, is it possible to update it from the website without the total reinstall? Will all my music be safe? It could just be my current version has decided not to play ball anymore.
    I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

    Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
    Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
    P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

  • I cannot connect to the itunes store from my PC

    For some reason, starting about 2 months ago, I can no longer connect to the iTunes store from my PC.  Does anyone have any idea why this would occur?
    Obviously all my internet connections are fine and it is not a firewall or filter issue.

    Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

  • ITunes could not connect to the iTunes Store?

    Out of the blue I can no longer connect to the iTunes Store - never had a problem before, haven't changed anything. According to the help page I should call my ISP - I did, they said they do not block any websites, I have the latest version of iTunes, i don't know what to do - its been 3 days now.

    I have the same problem!
    I upgraded iTunes and Safari about a week ago and have since been unable to sign in and buy music. I can access the store and preview songs and albums but when I click to buy and sign in, iTunes hangs and comes back with Error -3256. I've read that error 3256 has something
    to do with Airport express or extreme and remote speakers but I'm not
    using any of these.
    I've reinstalled both iTunes and Safari and called Apple support and my ISP but still haven't resolved the issue.

  • I am unable to connect to the Itune Store, it says the network connection timed out. The internet is working for everything else. Any idea?

    I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.

    I think I may be having the same problem.  "We could not complete your iTunes Store request.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, then try again."   All tests pass the diagnostics.  iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message.  I've been searching online for fixes and tried several suggestions, but nothing worked so far.  (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...)  I'm getting very frustrated & hoping someone on here can help.  

  • Itunes cannot connect to the Itunes store Unknown error occurred (-3212)

    I have unistalled and resinstalled 7.0 itunes many times and it only works the 1st time after the install. Once I shutdown my PC and start up again I can no longer connect to the itunes store. When I do Diags it does not see my network adapter yet I cannot connect to the LAN and WEB with no problem with any other program. Any ideas?

    http://support.apple.com/kb/TS4123

  • I am using Windows 7 Pro, 64 bit on a brand new PC, and cannot connect to the iTunes store using iTunes version 10.  HELP!!

    Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe).  After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
    As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime.  After a restart, i opened itunes again, and got the same result.  That led me to believe that iTunes was NOT being blocked by another program on my machine.  I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work.  Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not).  I then tried to let iTunes update itself using the automated update function.  It tried to update itself to the most current version, then 10.6.  Again, iTunes was unable to connect to the iTunes store.  I HAVE tried disabling the anti-virus software (AVG), but that made no difference. 
    I have since gone back and reinstalled iTunes 9.  Here's the catch though.  When I reinstalled using version 9, I had to redo all my library files.  I'm about 1/2 way through my CD's, and now have a substantial library file going.  The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9.  However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file.  At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
    Here are my questions:
    1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact? 
    2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install?  I would really like to get all the benfits of the newer versions.
    3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support.  I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right?  The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
    Any help or ideas would be greatly appreciated,
    -Brian

    Many thanks.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I can't connect to the itunes store and have some problems with other websites. Some websites load OK. I had the same problem on my iPad and changed the DNS, but don't want to do this on my iMac, anyway, surely I should have my router's DNS?

    I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
    Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.

    Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
    http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
    and here:
    http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
    Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
    208.67.222.222
    208.67.220.220
    (You can also enter them if you click on Advanced and then DNS)
    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296

  • HT5622 When Playing candy crush or dice with friends, I can no longer connect to the apps store

    When Playing candy crush or dice with friends, I can no longer connect to the apps store to purchase items like lives, dice etc.  This seems to be since the upgrad to IOS7.  Thoughts?

    Hello there, gracieflad.
    The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
    Can't connect to the iTunes Store - Apple Support
    Thanks for reachign out to Apple Support Communities.
    Cheers,
    Pedro.

  • Cannot connect to the itunes store. Just downloaded the new version.

    i just downloaded the new version of itunes and cannot access the itunes store. I have seen other comments that other users have posted and they have had the same issues. i am hoping that it will start working within the next few days as other users have said. if anyone knows of any other suggestions as to what can do to fix this please let me know. i have already tried the suggestions that this website has given me and nothing works. if someone can please tell me if this has happened to them and if their itunes store is now working!!?? and how long did it take to start working again????
    the message that comes up:
    *Itunes could not connect to the Itunes Store.*
    Make sure your connection is active and try again.

    Unfortunately I have experienced the same thing, what possessed me to upgrade when the older version worked just fine I will never know. Apple instructions are great if you can understand what they are talking about...is there an itunes for dummies out there??
    Having said all that, I ended up restoring my system under accessories, trying to go back to before the upgrade, but don't think I went back far enough. Am not quite sure when I actually made the upgrade and I could only go back a few days. But what did happen was I no longer got the "unable to connect to the store" message, I am connecting, but I have no pictures. The top part of the screen is all blacked out as is any place there is supposed to be a picture.
    I also cannot listen to anything, nothing happens if I click on a song. I haven't tried to buy anything, so not sure if that works or not.
    Any ideas?
    I was dismayed to see that the previous posts were from the first part of March and it is now April. I as a new upgrader still ended up with similar problems. Doesn't Apple fix any of this stuff in a timely manner? A month is plenty of time to find a patch to take care of this.

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