Audigy 2 Platinum Pro I/O hub Line 3 damaged ?

Hello everybody, I've been using since 2003 an Audigy 2 Platinum Pro but never had the need to use all the inputs of the I/O hub. Now i have and connected an FM Tuner to Line 3 Input. First everything ran fine but the next day i had noise and loud buzz on this input. As i thought that my OS (Win7 Ultimate) was the cause i also installed XP Pro on another partition and just the initial drivers that came with the card years ago but the same behaviour also there in a clean fresh environment without interfering with other drivers or an OS update. So now i must believe that Line 3 is damaged. I connected a VCR over RCA to Line 1 and Line 2. Everything's ok there but Line 3 has noise before connecting and noise and buzz when connecting anything. I also can hear the source but not clearly.
Is there a way to find out if Line 3 is definitely damaged ?
Besides that, is there any restriction in connecting devices over RCA ? I mean can under certain circumstances a damage occur ?
Thanks very much in advance. Happy new year to everybody. Best regards from Germany.

Seems that nobody else has had this problem yet. In the meantime i have found out that just one channel is full of noise. Even under Ubuntu i have this noise so it's definitely the hardware. Must be something damaged indeed. the point is that i would like to know how can i avoid to happen this once again. In the last 25 years i am dealing with RCA Audio i connected the devices always not powering them off before. Seems that the problem is here. It could have shortcutted something inside the I/O box.

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Audigy Platinum Pro does not work for microphone!!! CREATIVE HE

I recently bought the Audigy 2 ZS Platinum Pro mainly for guitar recording. The external unit that i plug my guitar into plays alright through the LINE IN 2 (I find it works better when you don't put a line out to your amp), though not spectacular, but does not play at all through the LINE IN which is designated mainly for a microphone (which i use for acoustic guitars). Even when I try plugging the mic in LINE IN 2 I have to scream to make it just register, and when I do it sounds fuzzy and barely audible. When I first bought it a fortnight ago it seemed to work ok, there appears nothing wrong with my sound blasters and i have tried the recording on a number of different software programs.
The recording dial is cranked and although i don't seem to have the option to use the mic boost which seems strange as it is a powerful computer, the recording level on the sound desktop does not make a difference.
Can anybody help me with this? Is CREATIVE aware that this is common complaint and are avoiding the issue?
Is it something wrong with the hardware or the operating system - Windows XP Home?
If so, should I take the soundcard back? The recording capabilities were the reason i bought this card!

Update.....
Anyway, to resolve this problem (after some discussion direct with Creative Support) I discovered that there is a trick in the Creative Surround Mixer that is not explained (at all) in the documentation, not is it very intuiti've.
In the part of the mixer with all the sliders the box on the left (ie. vol, bass, treble) is the master speaker volume, the box on the right with the single slider is the recording level (the icon above the slider selects the source) and all the sliders between the two boxes control the levels of each source going to the speakers. To ensure a pure recording and prevent any of the input sources going to the speakers you will need to mute any input devices you have connected in this section.
To put it simply, if you don't want your microphone input to go to the speakers mute them in the mixer. Only the single slider in the box on the right hand side of the mixer panel will set recording levels.
Hope this hel
ps.
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Audigy 4 Pro - I/O Hub does not get any po

Hello all,
I purchased an Audigy 4 Pro a few days ago and I cannot get the external hub to power on.
This somewhat sumarizes what I tried so far:
. Uninstalled all drivers and software of my old Soundblaster Li've 5. Platinum
2. Also removed all entries of the old soundcard from Device Manager
3. Powered down the PC fully, took out the Li've 5. and powered it back on and logged on to my Windows XP (SP2).
4. Just to be sure before installing the drivers for the Audigy 4 Pro I cleaned out the cookies, temporary internet files, all other Temp folders, the Prefetch folder and also ran a program to clean the registry.
5. De-activated my Norton AntiVirus Corporate Edition's Real-time protection, it's services and also my ZoneAlarm Pro from starting up the next time I reboot Windows.
6. Powered down the PC again, took the power cable out, made sure there was no power whatsoever left and carefull inserted the Audigy 4 Pro card in an empty PCI slot.
7. Connected the larger AD_Link to the card, then to the hub
8. Connected the smaller AD_Link to the card, then to the hub
9. Finally connected the power convertor cable to a free systems power unit
0. Double-checked the entire hardware setup a few times and power the PC back on
. Windows XP detected and installed the OHCI Compliant IEEE 394 Host Controller and the 394 Net Adapter
2. Canceled to proceed looking for a driver when it found the Audigy 4 Pro card
3. Installed the drivers and applications that came with the Audigy 4 Pro. Everything went smooth - no error messages during the installation.
4. Rebooted PC after prompting to do so.
5. With ZoneAlarm and my Norton Antivirus de-activated, all drivers and programs installed properly the external I/O hub does NOT get any power. I also made sure to check this with the remote control.
I have ofcourse no sound coming out that hub when plugging in my headphone and also cannot use my microphone.
6. I ran the Diagnostics program that was installed automatically with the other Creative applications: It claims there aren't any problems.
7. Powered down the PC again, checked all connectors, powered the PC up again: Same problem... no power.
8. Installed the latest 4-in- drivers found on viaarena.com: Same problem
9. Uninstalled and reinstalled the drivers and applications: Same problem
20. Uninstalled and reinstalled the drivers and applications after taking out all other PCI cards and placing the Audigy 4 Pro card into an other PCI slot: Same problem
2. Set my BIOS to factory defaults: Same problem
22. Formatted the PC and reinstalled Windows XP (SP) with every update thinkable... Same problem
23. Formatted the PC AGAIN ( ! ) and reinstalled Windows (SP2) with updates .... Same problem
Another problem: Sent a detailed e-mail to Creative Support Europe.... Still NO respons after 48+ hours.
Anyone else should have a solution I would appreciate trying out, or if all fails I'll go for a Terratec model.
Thanks in advance!
PC Stats: Asus A7V266 - VIA KT266 Chipset (VT8366 North Bridge with VT8233 South Bridge) / BIOS version: 0 / AMD Athlon .4GHz / 52Mb
Message Edited by HilTek on 07-05-2005 :04 PM

Amazing, I got mine about 3 days ago and have been pulling my hair out trying to resolve the same problem. I have checked power connections, reinstalled drivers. I think something is wrong with the box. I tried to call support yesterday, which was a Saturday, but they aren't available til Monday. I guess I will call them Monday. Let me know if you find anything out in the mean time.
Thanks
John
AMD Athlon(tm) 64 FX-57 Processor
A8N-SLI Premium
NVIDIA GeForce 7800 GTX
GB RAM
WIN Pro x64

AUDIGY 4 PRO IN/OUT HUB POWER STABILITY PROBL

The i/o ( in and out ) hub that comes with the audigy 4 pro soundcard is not being regonized on the play control in windows,It keeps losing power, the blue light will dim out enventually.Can anybody help?:angry:

Amazing, I got mine about 3 days ago and have been pulling my hair out trying to resolve the same problem. I have checked power connections, reinstalled drivers. I think something is wrong with the box. I tried to call support yesterday, which was a Saturday, but they aren't available til Monday. I guess I will call them Monday. Let me know if you find anything out in the mean time.
Thanks
John
AMD Athlon(tm) 64 FX-57 Processor
A8N-SLI Premium
NVIDIA GeForce 7800 GTX
GB RAM
WIN Pro x64

Audigy 2 ZS Platinum Pro I/O Hub Not Work

Hey, I'm back and now that I have my I/O hub, I have another problem. It won't power on. The AD-Link 2 cable, when plugged into the port in the back of my sound card doesn't let the I/O hub power on. If I plug it into the other AD-Link 2 port that's apparently a part of my motherboard, it will power on, however I can't get any sound on headphones nor will my microphone work. I would REALLY like to get my I/O hub working properly so that I can use my microphone for Ventrillo in World of Warcraft. Any help would be GREATLY appreciated.

The 4 pin connector is plugged in and the larger 4 pin connector is plugged into the power supply but I've got a spare power cable just like it that I want to try and I can't seem to unplug the smaller connector. Is it even possible to do this?

Help! audigy platinum

hi all, today i bought an audigy platinum pro, its installed and sounds great, but i have a couple of probs......i have just a 2. analogue set of speakers for now, connested to the card. but with the card i got an external box and remote control. but the box and remote arent working! the green power light is on, but thats it. i connected a mic up to it and opened up cubasis but there is no sound. its like its just dead......is this because i havent got digital speakers connected up, or have i done something wrong!? please help!!!

It sounds like you haven't configured the whole deal. You'll find information on how to do it in each of the program or software help files.

Help Needed : Audigy 2 ZS Platinum Pro Hub doesn't w

Hi all,
I got a wierd problem with my SB Audigy 2 ZS Platinum Pro. The external Hub is VERY unstable, I mean that I own my SB card for two weeks now and I have the following behaviour:
* Midi IN on external HUb doesn't works. "SB Audigy 2 ZS MIDI IO 2" is not visible on all MIDI applications (but "SB Audigy 2 ZS" yes!)
* CMSS light on external Hub doesn't turn green when I turn CMSS on
* OSD doesn't show and sound volume does not change when I change volume from the external Hub button.
* Remote control doesn't works but red light flash on the external Hub when I press a button on the remote control.
* FYI the optical out is always red which seems to say that the optical out is working correctly (but I haven't tested it because I have nothing to connect on it)
For complexifying the problem I succeed in making all this stuff works only TWO times (in tow weeks) by reinstalling drivers and NOT restarting the computer. In this configuration, all the previous points works. I means that I can connect my midi keyboard to the Hub and play music thought the MIDI IO (and "SB Audigy 2 ZS MIDI IO 2" is available when everything works), I can use the remote control, OSD is showing etc ...
I have really no idea why it was working only two times during these two weeks and I reinstalled the drivers and all softwares at least 5 times, rebooted the PC 30 times, etc ...
Does anybody encoutered and solved the same problem ? Does my Hub must be changed.
For your information, I have checked the internal configuration of my soundcard and everything seems to be correctly connected (including alim). I have also connected correctly the Two AD_Link cables. I have Windows XP SP2 on Intel 3Ghz with GB memory on Soltek QBIC system. No antivirus loaded.
Please help.
Thanks in advance.
UPDATE :
I had the support by phone yesterday and for the moment they have no explanation on what's going on ! I will try to phone again to the support tomorrow for advancing. For information they proposed me to do the following tests:
- Does the optical out light is red when my hub doesn't work - the response is yes
2- Does I have installed correctly the Hub alim - the response is yes
3- Does I have installed correctly the connection cables between hub and card - The response is yes
For information my analysis is that is doesn't comes from the software as when the hub work the CMSS light turn green during the boot of windows XP, moreover in computer science the behavious is most of the time reproductible. So from my mind it could comes from the following point:
a- PC Alim not powerful enouth
b- bad connection cables
c- hub is not working and need to be changed

Jminardi,
I think I am in agreement with conclusion b or c. Although there are a couple things to check, first off go to Device Manager and go to view/resources by type. In here look and see what the IRQ assigned to the Audigy 2 ZS is and see if it is sharing with anything important like the video card. If so you might try another PCI slot just to sure there aren't difficulties caused by this. If everything checks out you might want to call tech support back and try to arrange a repair on the external box and cables.
Jeremy

Audigy 2 ZS Platinum Pro - External I/O Hub alternativ

I just bought a used Audigy 2 ZS Platinum Pro as stand-alone,meaning no HUB.
I couldn't care less about the HUB,because I would be using it only with headphones for games. That is until I found out it has NO MIC jack on the PCI board!!
Apart from being puzzled to why Creative would skip putting a MIC jack on the board I've being trying to find out which alternati'ves (if there are any) I could use.
There are some I/O dri'ves (Front Panels) I could buy, but im uncertain to if AD-Link cables are same form factor. This particular board uses two: AD_Link and AD_Link2, altought the second one is a straight firewire cable.
X-Fi I/O Console Upgrade Kit:would this one (it has an AD-Link cable) work?
http://www.creative.com/products/product.asp?category=&subcategory=6&product=47&nav =2
Any other alternati'ves?
At the moment I have this one for output and using Onboard Card for MIC but would rather use one card only.
Ty in advance.

Thats simple: I bought it on Ebay.
The thing is: I cant blame the seller because he clearly stated it was a "stand-alone".
But I never heard of a sound-board which didn't have any "IN" jacks on itself. That is:until now.Always thought front-panels and hubs were add-ons...
This particular one only has 3 jacks for output.On a card supposedly to be the best of the ZS series its particularly weird.
I have been using 2 sounds cards without any issues so I guess this is the "best" solution.

Audigy 2 zs platinum pro lines in (1-2-3) no so

I installed Audigy 2 zs platinum pro drivers on windows XP and i can't get no sound of any line in (/2/3). I have tried several different devices and anyone worked. My motherboard is Asus P4P800E - Deluxe. Please, help me...

I have EXACTLY the same proble. There is not only no signal in, I cant hear anything monitored at all when using Cubase or in fact any other sound application. The only sound I can hear is when I plug my speakers/headphones straight into the back of the sound card. I checked my 'Digital Output Only' setting as previously suggested (it wasn't checked) - still no joy.
Somebody please help....

Will the external hub of an audigy 2 platinum pro ZS work with an X-fi Xtreme Mus

Topic title says it all.
I recently bought a new pc with a Soundblaster X-fi Xtreme Music, I love the new features of the card however I don't really want to shell out on getting a usb hub.
With my old pc I had a Soundblaster Audigy 2 Platinum Pro ZS (phew that name is long) and it came with a very usefull external hub with midi and audio inputs, the works. I was wondering if it is possible to hook these two up?
Thanks in advance

No, they aren't compatible. The X-Fi card doesn't have any AD_Link connector to link up with the external I/O console you have.
Jason

CAN I use Audigy 2 ZS Platinum Pro External I/O Hub .

Hi @All,
Can I use an "Audigy 2 ZS Platinum Pro External I/O Hub" with my "Audigy 2 ZS" SB0350 (not platinum not pro)? I have not the AD_LINK on the rear of my Audigy...
Tnx

I was also curious it there is an AD_LINK to AD_EXT cable/converter etc.... I have an Audigy 2 ZS Platinum but the I/O Bay was broken and someone gave me an external I/O Hub (SB0290) - I would love to be able to use it

Audigy 2 zs platinum pro HUB prob

Hi
Installed a new platinum pro sound card, which is working absolutely fine on its own.
However, i've been unsuccessful in getting the I/O or hub working (which it came with)
Just wondering if anyone knows of a solution
Many thanks
link to a review of the hub in question (if anyone wants to know) -
http://www.xbitlabs.com/articles/multimedia/display/creative-audigy2-zs_4.html

Forgot to add, i have windows vista 32 bit

Audigy 4 platinum pro Microphone im

Simple one here, i'm just about to buy some leads to connect my condensor mic to my external hub. I just bought a preamp, yet don't have all the leads for it to work. Will a 'balanced /4" TRS connector' fit into the 'Mic imput'/'line-in' of my Audigy 4 platinum pro soundcard? This is opposed to an 'Unbalanced /4" TS connector'. Help will be appreciated! Carry on being CREATIVE
P3U6!SUn 3H+

Hi there,
I nearly freaked out when I got the platinum pro as I thought I could get no decent power in direct guitar and microphones. You said you bought a preamp, but there is a preamp switch for Line In/Mic on the front of the hub. I have been using this for boosting mic and guitar signals and it is okay but was wandering what preamp you bought and if you rate it.
Hope I haven't upset you by telling you about the built in pre-amp as it probably isn't the best quality anyway.
Cheers,
Paul D.

Sound Blaster Audigy 2 ZS Platinum Pro Ad_link Cable

Hi,? I have the Sound Blaster Audigy 2 ZS Platinum Pro and my Ad_Link cable has been damaged. I have contacted every on line auction house and everyone in and out of the United States and no one has this cable available. What I am looking for now is one of 2 things;? the specs of this cable (which is not listed in any of the documentation that came with the product, nor is it on the web-site, nor does Customer Support seem to have this information), or a comparable cable that will work in it's place.
Thanks for any help that anyone can offer.
A very frustrated,
Jody

Hi Joko,
Please check your private message.

Audigy 2 ZS Platinum Pro - GigaWorks 7.1 - Tracktor DJ Studio - Setup help ple

I am trying to work out the best way to configure the following components so I can mix 2 tunes - listen to the mix on one channel and the incoming song on the headphones.
SoundBlaster Audigy 2 ZS Platinum Pro
GigaWorks 7.
Tracktor DJ Studio
Currently with the Gigaworks connected to the Audigy and the headphones connected into the External IO Hub - selecting any combination of channels in Traktor to become master or headphone yields all tunes being played through speakers and headphones.
Reading the spec on the Audigy it appears I can use Line out on the soundcard itself to connect the headphones direct - but with the Gigaworks requiring all 3 line outs - how should i then best connect the speakers?
The Traktor instructions indicate that this config is possible using a multichannel soundcard - which this is.
I've attempted config in Traktor using all of the following Audio Devices:-
SB Audigy 2 ZS ASIO [ECCO]
SB Audigy 2 ZS ASIO 24/96 [ECCO]
Creative ASIO
DS SB Audigy 2 ZS Audio [ ECCO]
No luck with any of them.
Im obviously not understanding something - and im sure im not the first person to attempt this.
Any help appreciated.
Regards
Simon

I think what you're missing is that the headphone out is really connected to the same signal as the front speakers out. The assumption is that you're either going to be listening to the headphones or to the speakers. Tracktor can probably use the soundcard channels independently, but anything directed to the headphones also goes to the front speaker output. I believe you can set things up so plugging in the headphones will mute the speakers, but that doesn't help the front speakers play a different signal than the headphones.
I don't think there's a connection setup which you can use both for Tractor and for 7. listening. You can probably get Tractor to send the output you want to hear on your headphones to line out 2 and the mixed signal to line out . That would mean connecting the headphones to what is normally the surround left/right output, which you'd need to disconnect from the speakers while you're doing this.
If you end up trying to rig up switching to help you go back and forth, using 4 Sony-type camcorder cables for line out 2 and 3, and 2 stereo minijack to RCA cables will probabably be helpful because it will be a lot easier to get RCA-connector switching than 4-pole minijack switching.
-Dave
[email protected]

Audigy 2 Platinum Pro I/O hub Line 3 damaged ?

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