Audigy 2 zs diagnostic calibration thx prob

High just installed the sb thx gigawork speakers and a sb audigy 2 zs oem.
when running the diagnostic setup the polarization part does not change sound on centre left right and sub woff.
I have also noted in the speakers dont work when the spaceship demo flies around the speakers in the lets get started software.
other than that most diagnostics work fine. all wires checked and re checked.
all speakers work but the software diagnostic may indicate a possible hardware fault?
note i have updated all software via the auto update
any help welcome.
system amd motherboard n force4 chipset. on board sound disabled in bios
Targa? Ultra AN64 3400+EU Multimedia-PC
ProcessorAMD Athlon64. 3400+ with HyperTransport, 52KB L2 cache, Socket 939 , EKL super silent cooler (copper/ aluminium technology)
SoftwareMicrosoft Windows? XP Home Edition Service Pack 2 OEM Version*Microsoft? Works Suite 2005*, Pinnacle Studio SE*, Pinnacle Hollywood FX*, Pinnacle T-Rex*, Ahead NERO 6 OEM-Suite*, Ahead SIPPs*, Pwer Cinema4*, Camgoo games suite*, eTrust Antivirus*, DivX
MotherboardGigabyte GA-K8NF-9-TA (Targa Edition)nForce4 Chipset PCI Expressx PCIE (6x) / 2x PCIE (x) / 3x PCI;4x SATA 2x PATA xFDDFree slots: x PCI-E(x) and x PCI; 3x SATA, x PATA and xFDD
RAM.024 MByte DDR-RAM PC 3200 (DDR 400) Dual Channel (2 x 52 MByte), extendable up to 4 GByte DDR-RAM
Hard disc300 GByte Maxtor? with 7.200 rpm, 6 MB cache, SATA connection, fluid bearing
CD-ROM/DVDToshiba? DVD-ROM6-speed DVD, 48-speed CD-ROMToshiba? multi-standard DUAL Layer 6x DVD+R, 6x DVD-R, 4x DVD+/-RW, 5xDVD+R Dual Layer, 48x CD-R, 24x CD-RW , 48x CD-ROM, 6x DVD-ROM, 2xDVD-RAM (read)
GraphicsnVidia? Geforce 6645 Targa HighSpeed Edition (NV43) with Silent Pipe.28 MB, Direct X9, Double Monitoring, PCI Express, Analog Out and DVI-I out, YUV component out, S-Video and composite out

Hi Thanks for the reply
the oem board came with a driver CD so the card was installed via this cd. It also contained the various diagnostics.
I have already updated via the web auto upadte drivers.
so as far as I can tell all the software is up to date. which should include the hd software patch you suggested
have you had a similar problem?
thanks
Phil

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Is there a known issue for this
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Updated Audigy 2 drivers (July 2009 ) 2_8_00
Daniel K Drivers (3.6)
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Code:
Operating System: Windows 7 Professional 64-bit (6., Build 7600) (7600.win7_rtm.09073-255)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: 22-CK-NF68
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 644MB RAM
Available OS Memory: 642MB RAM
Page File: 594MB used, 0688MB available
Windows Dir: C:\Windows
DirectX Version: DirectX
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (00 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.0.7600.6385 32bit Unicode
Sound Devices
Description: Speakers (Creative SB Audigy 2 ZS (WDM))
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_02&DEV_0004&SUBSYS_20002&REV_04
Manufacturer ID:
Product ID: 00
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.000.37 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/23/2009 3:39:26, 866200 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xFF
Min/Max Sample Rate: 00, 200000
Static/Strm HW Mix Bufs: , 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: SPDIF Out (Creative SB Audigy 2 ZS (WDM))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_02&DEV_0004&SUBSYS_20002&REV_04
Manufacturer ID:
Product ID: 00
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.000.37 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/23/2009 3:39:26, 866200 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xFF
Min/Max Sample Rate: 00, 200000
Static/Strm HW Mix Bufs: , 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.000.37 (English)
Driver Attributes: Final Retail
Date and Size: 6/23/2009 3:39:26, 866200 bytes
Cap Flags: 0x
Format Flags: 0xFFFFF
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Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.000.37 (English)
Driver Attributes: Final Retail
Date and Size: 6/23/2009 3:39:26, 866200 bytes
Cap Flags: 0x
Format Flags: 0xFFFFF

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