Audigy 2 ZS Diagnostics Won't Run After Driver Upd

Diagnostics worked fine until I updated mu Audigy 2 ZS drivers to the latest version; 02.08.0004. I'm running XP Pro SP2. Followed the Creative update instructions to the letter. Downloaded the update package to my machine. Nothing else was running when I executed the update package. Even disabled network and then my AV. Now Diagnostics gets as far as the hardware Wave test then just literally disappears. No error messages, no application or process hangs showing in task manager and no errors showing up in XP event viewer.
Tech Support says this shouldn't indicate that anything else is effected as long as the sound works, which it does. They couldn't explain why it won't run.
My question: is there some way to safely delete this program? Since it doesn't work anymore it's useless and just taking up space.
Thanks in advance for any help provided.

I had the same problem but here is the solution (at least it worked for me)
Click on Windows Start button. Select Run. Type in Regedit and click OK to run it. Navigate to to the node "HKEY_LOCAL_MACHINE\<EM>Software\Creative Tech\Software Installed</EM>" and delete the node. Then navigate to the node "HKEY_LOCAL_MACHINE\<EM>SOFTWARE\Microsoft\Windows\CurrentVersion\Unin stall\5CDDF96A-BC34-4D72-9ABA-EFFF0C39977</EM>" and delete the node.

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