Audigy 2 ZS Plat everything works except audio cd playb

Question

After installing the card, I have lost the ability to play audio cds. I have system sound, all audio file types play from HD, both dri'ves read and burn data. All other bundled software functions properly. When I insert an audio cd, all tracks show in My Computer, but trying to open with Windows Media Player gives this error message:
Windows Media Player cannot play the file. If the file is on another computer, verify that you are connected to the network. If you typed a path, verify that it is correct. If the problem persists, the server might not be available.
The Creative mixer, EAX, player, etc. all function perfectly, but, when attempting to access the audio CD from the Creative player, an error message reports the the dri've is in use by another process.
Any ideas on fixing would be greatly appreciated.

Answer 1

I am having the same exact problem. I am using Windows XP, SP2. I have 2 dri'ves--one is a DVD dri've and one is a combo CD/DVD burner. They have always worked perfectly--never a problem. Now since I installed the Audigy 2 Z5, neither one works to play audio (except the sampler disc that came with the sound card, and that only works with the Creative software).
I have read the articles and tried all of the ideas. I, too, have the mcicda.dll file in the Windows/System 32 folder. And I do not have the option to install the MCI driver, either.
PLEASE HELP!!!! I have a project I must get completed and can not move forward if this doesn't work!
Thanks,
Carol