Audigy 2 ZS Platinum not decoding A

I want to use my Audigy 2 ZS Platinum to decode AC-3 signals when I play DVDs. I have done everything the "Digital Connections, SPDIF and Dolby Digital Info" thread. I have verified the SPDIF passthrough is disabled in AudioHQ.. rather.. Use Installed Decoder is enabled. I am using Intervideo WinDVD 5 to play DVDs. In this software I have Digital (S/PDIF) out selected. I'm using the Creative wire harness to connect the analog connections from the audigy to my receiver and I have my receiver setup to use the direct analog inputs. When I play a DVD the dialog is faint and only comes from the front channels. If I tell InterVideo WinDVD 5 to decode instead of using the SPDIF out it sounds exactly like it should. The dialog is very clear and comes from the center channel and the rear channels also produce sound. I don't trust my receiver to decode so that's why I'm not using the digital out instead. It doesn't sound right.. why I bought the Audigy to do the decoding.
Using InterVideo WinDVD 5 to decode isn't an option for me to use for other reasons. It is a good test to make sure the Audigy is doing what it should. For whatever reason, the Audigy is not decoding the AC-3 signal properly. Does anyone have any thoughts on this? It really blows my mind. This isn't a new concept at all. I didn't expect to have problems with it.
Cheers,
Scott

$$$ I keep throwing money at this computer trying to get audio to work right. The Audigy 2 ZS Platinum was throwing more money at it... I'm not going to keep buying more and more stuff to get the computer to decode an AC3 signal properly. I'm going to see what other people do that works.
Is there a solution to get the Audigy 2 ZS Platinum to actually decode the AC3 signal?

Similar Messages

HELP! My Audigy 2 does NOT decode AC

Greetings everyone!
I'm having a really big problem here that I need help with. The SBAudigy 2 sound card that came with my Dell Dimension 8400 does not seem to want to decode the Dolby Digital AC-3 audio on my DVD movies. Cyberlink's PowerDVD DX 5. that shipped with the system obviously doesn't do it as it's just a basic version of the program.
I know for a fact that my speakers are set up properly because I have some 5. channel WAV files that play properly when I run them in WinAmp. Plus, I get discrete 5. surround in pretty much all the EAX enabled games I've played so far. So this is NOT a speaker issue.
Now, I've check Creative's extensi've knowledge base and what little documentation was provided with my Dell 8400 for the Audigy 2 (basically, just the Getting Started Demo). EVERY PIECE of information I have looked at clearly states that the ALL Audigy 2 sound cards are capable of decoding AC-3.
However, for some ungodly reason, mine cannot do it. I have explicitly followed the instructions on how to turn on hardware AC-3 decdoding, but for some reason, that DECODER tab wherein I'm supposed to enable AC-3 decoding doesn't exist!!! And I should point out that I HAVE all the latest drivers for my Audigy 2.
So, can anyone help me here?
Mad Cat

Catherina-CL wrote:
If the card doesn't decode AC-3, you should still be able to with an application like WinDVD or PowerDVD, as these can decode the sound aswell (if you set the audio option to 5.).
The specs on OEM cards supplied by Dell can differ from the retail cards, so it's possible yours doesn't support AC-3 decoding. If you can post up the model number (and the first few digits of the serial number), I'll see if I can check this up for you.
Cat
Thanks, Cat, but I'm not up for prying open my PC at the moment. Is there a way I could check the model number without opening up the PC?
On the issue of WinDVD and PowerDVD, you have to pay for the software. Dell ships a watered down version of PowerDVD with their machines that does NOT decode AC3, thereby trying to force you to buy the upgrade to the full version 6 which, upon reading the specs on Cyberlink's website, may or may not have a software decoder for AC3 (the website seems to imply that it can get the speaker system to decode AC3).
Mad Cat
Message Edited by MadCat on 05-03-2005 0:33 PM

Audigy 2 Platinum Not Working with MCE 2

Hi all, I cant get any drivers to install for my Audigy 2 Platinum on my computer, which is running Windows Media Center Edition 2005. On?Creative's support?downloads site there are some apps available that are apparently supported for this?O/S?but no drivers. I have tried installing the XP drivers. They do not work. It freezes in the middle of the installation, or finishes but then warns that the driver was not designed for this O/S and thus wont function properly. Im not getting any functionality out of it, so its not like the 2. is working or anything?like I?read in someones previous post.
Does anyone know where I might find these drivers or if their is a work around? Thank you

The problem you are getting has to do with InstallShield and most probably your?Vista configuration... Make sure you are running as administrator and check the log files in the Program Files/InstallShield... folder to see exactly what files you are missing. There is a Creative Knowledgebase article about it, so do read it. Also do remove any Creative XP software, especially make sure you removed the InstallShield Creative folders (in the same location as above), as these have been known to cause Installation failures.

Audigy 1 Platinum (not eX) and 5.1 Headphones - Not Compatib

Hello.
I recently bought a pair of Zalman 5. channel headphones over the net and am finding trouble with my Sound Blaster Audigy Platinum.
The Headphones have 3 jacks. Front, Rear and Centre.
My Soundblaster Audigy has the following ports. Digital, Line In, Mic, Line Out (Front), Rear Out.
What do I do with the "centre" jack? Are these headphones incompatabible with the Audigy? Do I have to by a new Audigy 2 ZS?

Hi,
The Digital output jack also doubles as the centre/sub channel. If oyu check page 39 of the Audigy Platinum manual available here http://files.europe.creative.com/manualdn/Manuals/TSD/040/Sound%20Blaster%20Audigy%20Platinum%20Users%20Guid e%20English.pdf you'll get a diagram of how to hook your system up.
Hope this helps,
John

Using Audigy 2 Platinum with Gigaworks

Hi All,
Just a quick query!
I have an Audigy 2 Platinum (not ZS or EX or Pro); it's the one with the white, internally mounted front panel.
I am going to invest in the Gigaworks 7. set plus the DDTS-00 decoder unit.
Does the Audigy 2 Platinum support 7. surround, or will i have to upgrade to the Audigy 4?
Many thanks
Jake

I *think* the Audigy 2 platinum is also "just" a 6. card. For the full support of 7. you need either the Audigy 2ZS or the 7. Li've version or... the Audigy 4. But the S750 will work with your current card.

Audigy 2 Platinum Pro stutters when decoding from AC3 via ffds

hi all
i am playing a movie with ac3 soundtrack on it.
My Configuration:
Audigy 2 Platinum Pro->AudioHQ->Hardwarecontrol (ger?testeuerung in German)->->Digital Input->Dolby Digital/SPDIF-In-Decoding
->Decoder->use installed Decoder->all settings enabled for Digital EX and DTS ES.
ffdshow->AC3 passthrough to SPDIF and DTS passthrough to SPDIF
I have 6. Analog Speakers connected. (Creative Set)
Problem: Audio stutters like hell !!
Since i also have HTPC (HomeCinema PC) configured with a external decoder, i know the file is ok, and its with all files. on my HTPC i have AC3 Passthrough (SPDIF passthrough if you like) and the decoder (Denon AVR) shows Digital In detected and decodes properly.
Well know to my PCs configuraton where the Audigy should make the decoding. As i play the file, regardless what programm (VLC, Media Player/Classic, InterVideo WinDVD) it shows me the Dolby Digital icon in the lower right screen as i start the movie, so it realizes the Digtial Audio, but why doesnt it decode it properly??

"problem now is, repack decodes all streams as dolby even if its mp3, and very funny, it only works with normal media player, media player classic has no audio anymore".
repack ? I think you mean reclock. mmmh, your problem sounds like a really bad installation, which creates a complete mess in the filter graphs.
Since I'm one who insists on bulding his architectures around generic softwares only (mediaplayer 6.4 and 0 for example), I'll advise you to first uninstall FFDShow, every codecs and parsers installed, and every players too (except the windows integrated ones ) Allways avoid all-in-one solutions if you want a super-flexible and easy to maintain system.
When you've cleaned your system, you can install the codecs and parsers you need for each format. Be aware to configure each one to decode only its format). Avoid the codec pack which are just good to mess what should be a clean installation. Avoid AC3filter, the ac3 decoder from your installed DVD player will be sufficient if it has a good SPDIF option (powerdvd5 audio decoder for example). You might need in some case an XFormer for your ac3 streams http://inmatrix.osnn.net/ac3xform.exe . And don't forget reclock. That's all.
"well, clearly decoding on the PC is far more complex then running it through a external decoder."
Decoding with the PC is complete piece of cake, that's building a good PC with a good system that is not something everything can do with just instinct
"can i control audio buffer in ffd? (id rather be in control then repack, since repack crashes after every movie...)", I don't know, I decided years ago to avoid all-in-one solutions, and on top of all, FFDShow.
" the audigy doesnt do all the work, which is very astonishing and very disapointing..."
What do you mean ? It uses CPU when decoding ? My ZS do not.

Audigy 2ZS Platinum Pro - breakout box not work

I have an an external external breakoput box which was working fine in my old computer. I upgraded the mother board and cpu and installed the Audigy as before. The actual card works but the break out box doesn't light up. If I plug the external box firewire cable in to another firewire port on the computer the power LED lights but that's all. Any ideas anyone?

I am sorry to bump this topic but it is the same as my question and does not seem to have been answered.
I have a Audigy 2ZS Platinum Pro - my old one which I decided to use in lieu of the on-board sound. I installed the latest drivers I could find SBAX_PCDRV_LB_2_18_0017.exe (after unistalling the existing ones)
The card itself works fine but the external interface box is as dead as a doornail. The power for the interface is supposed to come from the two connectors.
No lights no nothing - obviously I have checked the leads and the seating of the card itself. Playback is fine on MP3, midi, wave files etc. I have disabled the on-board sound in the BIOS of course.
Unfortunately the jacks on the back of the card are 1/8 in. outputs only and the external interface provides the inputs which I need for recording etc. They are 1/4in proper ones - guitar lead size which are much better.
I know it is an old card but I like it. The last time I used in in my old computer it was fine. Card/drivers show up in the device manager. I have installed this both on a Win 7 partition and a Win XP partition on my 2 HDDs with the same result. :mansad:
<font color="#0000FF">Any ideas appreciated! Is there something I am doing wrong? Thanks.

Front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not fo

The front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not found by Creative Volume Control Application. Under recording sources, I can only choose from "What you hear", MIDI Synth, S/PDIF-In, CD Digital, Analog Mix (Line/CD/Aux/TAD/PC), Microphone and Wave. The option to record from anything on the front panel, (Aux-in 2, Line-in/Mic-in 2) have disappeared. I have tried re-installing the software from scratch, just installing Creative Update components and even formatting the hard-dri've and re-loading Windows but it still doesn't work!!?Does anybody have any helpful suggestions on this frustrating matter?

If you're using a dynamic microphone, the Audigy 2 ZS dri've bay has a jumper which you can change for it to support dynamic microphones instead of electret microphones. However once this is done you won't be able to use electret mics until you've changed the jumper setting back.

Microphone not working: Audigy 2 Platinum, x64,

I can get the microphone to work only when using a special program VSTHost, but not in Skype or Windows Sound Recorder (I'm using Mic 2 port on Audigy 2 Platinum front panel). I can hear the sound going to speakers but records nothing.
Any suggestions?
Thank you,
Gustavs

I have found it's caused by having too much RAM (4GB). Adding option /maxmem=4096 to boot.ini fixes the problem, but then Windows reports only 2GB. Unacceptable.
Creative, please fix the drivers so that mic can be working with 4GB on Windows x64. Thank you!Message Edited by Gustavs on --200708:50 PM

Audigy 2 platinum drive not work

I have a Audigy 2 platinum and the front dri've is not working. The card itself is working fine. I see the red light coming out of the opitcal out so the power is plugged in. Is the cable the runs from the card to the dri've a regular IDE cable?
My specs:
P4 3.05/533
G ram
Asus P4P800-E motherboard

Hi,
Is the opitcal out light on on the dri've bay? I'm assuming this has never worked and its a new unit. Two things that may help you. In the BIOS check the PnP OS option (usually under PnP/PCI Config) and set this to No.
Also there is a utility called SBDRVDET.EXE...do you have this file on your system? Try manually running this file and see if this hel
ps.
This should be loadingo n startup so it its not it may point to a problem during the installation.
Hope this hel
ps.
John

Audigy 2 Platinum EX PC Not recognising the external

Audigy 2 Platinum EX - PC does not recognising the external box
Please if you have any questions feel free to ask...
thanks
---dan---

I Have just rebooted my pc also, but still no luck
When windows boots up it comes up with an error message saying
"Detection for audigy 2 External I/O Module is not connected to your audigy 2 card"

SB Audigy 2 Platinum eX hardware not detec

My audigy 2 platinum ex isn't workIng properly. I have 6. creative speakers. I moved my computer for a LAN party and when i set it up (with only 2 speakers and the subwoofer and the external module) and turned on my computer I noticed that the sound wasnt right. So I ran through the speaker test and the left speaker wasnt working right. so I checked the connections and noticed that I plugged the left speaker into the center port on the subwoofer. so I swithced them and when I ran through the test again nothing came out of the speakers. so I went through the creative diagnostic and the hardware detection failed. so clicked begin the fix and it told me to remove the sound card from the pci slot and put it back in. so I did that with no problems and restarted my computer. still no sound. so I replaced the sound card again with no problems and I started my computer. still no sound. so I uninstalled the drivers, replaced the sound card again with no problems, and sarted up and reinstalled the drivers and restarted and still no sound. if it matters my computer was in hibernate when I moved it and creative mediasource was running. I havent been able to find anything in the knowledge base and nothing I have tried works. also when I click any sound media it says something like cannot locate the media file requested. also none of the things on the creative mediasource go panel works with the error message something like no sound blaster hardware detected this program will now exit all with the exception of the creative diagnostic thing.
I'm angry that it doesnt work (for $250):angry:, and I really want this fixed right away. any help would be appreciated.
HP Pavilion 743
Pentium 4 2.8 ghz 533mhz fsb
768mb pc200 ram
MSI MS-6577 Rev mobo
ASUS GeForce FX5700 256mb

tmecca,
I'd like to check for me if the card is listed correctly in the Device Manager. You didn't mention which Operating System you're using, but presuming it's WindowsXP, you go to Control Panel > System > Hardware. See if the card is listed with the correct name, and no error codes.
<FONT color=#3333ff>"if it matters my computer was in hibernate when I moved it and creative mediasource was running."
Do you mean that you moved the card while the PC was in hibernate (so it would be have been turned on and running)?
Try a Cleansweep on the system, removing all the drivers and software and fully reinstalling the card (as new). More details are on this page:
<FONT color=#000099 size=2>http://us.creative.com/support/kb/ar...asp?l=2&sid=72
Cat

Inspire P7800 connected to Audigy 2 Platinum

Help please. I properly (as far as the diagram shows) connected my new speakers to my existing Audigy 2 platinum sound card (not the front console but the sound card itself) but I do not seem to have the original sound card CD so downloaded the newest driver from Creative downloads and installed that. No matter what I do I can only get sound out of one speaker. What am I doing wrong?

There is only one choice. To get digital on the Z-5500, you have to use it's decoder (because you cannot turn it off). If you try to use the Audigy 2's decoder, you will get no sound. You can't send a decoded signal to another decoder.
In the Audigy 2 settings, select "spdif passthrough". This will disable the Audigy 2's decoder and just send the compressed digital signal to the Logitech Z-5500 control pod and it will then do the decoding (that's if you have the "coax" setting on in the control pod. Also make sure to have the DVD player software also set to "spdif" for the speaker selection.
You will be then be good to go. You can use the Z-5500 to switch between analog and digital (do not disconnect the 3 analog cables from the Audigy 2 to the Logitech Control Pod).

Sound blaster Audigy 2zs platinum setup with creative inspire 5.1 digital 5

what should the setup be for the sound blaster Audigy 2zs platinum and the reati've inspire 5. digital 5500 because with the decoder in i only get center fl fr on games. i dont get sound from the rear speakers.but when i take the decoder out and just plug the 3 leads straight into the back of my sound card i get 5. any help plz.i done a thx sound test with the decoder in it does fl i can hear it but i can hear the center as well
and no sound comes out on the 2 rear speakers when doing the test.but when puting the 3 cables straight into the back of the sound card i runed the test and i could hear all the speakers fine even the rear speakers any help plz is this ment 2 happen or do i have to change some settings thanks for any help plz help me thanks.

I Have had a problem for ages. I have the Audigy 2 ZS Platinum and Inspire 5. digital 5500.
I have copied the advice I received/didnt recieve from creative.
Best of luck
Dear Martin
Thanks for your reply
I am sorry for the problem you are facing.
To achieve outputs from all the speaker during speaker test, you will need to have an analog connection, or digital DIN connection.
That will be possible if you connect the three line out jacks on your soundcard, to the three audio input (analog jacks->green,black,orange) on your speaker, if it has this connection. Or, you may connect them using Digital DIN, if they have this connection.
If you are using digital connection (coaxial, optical), there will be no way to achieve sound output from all the speakers during 5. speaker test, as they carry stereo signal.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe:
Original Message Follows:
Hi
I understand you must be busy, so no problem.
No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
Half life two: front left-right and centre. NO rears
Fear: Front, left, right, & centre. No rears
Farcry Front left, right & centre. No Rears
When I run your speaker test HISSSSS, No Rears, no front left or right
Beats me?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 24 January 2006 5:44
To: Martin
Dear Martin
I apologize for the delay on the answer.
If you select Dolby Prologic mode on the decoder, are you able to listen
the game audio, with EAX, in all of the speakers?
Regarding to the optional bay dri've, you can purchase it from ou
Best Regards
(Mod Note: Name Removed)
Original Message Follows:
Hello
Your email was helpful, unfortunately, not for my unit, you see I would
have
connected the Jack leads in by now if the inspire had Jack lead inputs
as
you describe
Please don't think I am being sarcastic, but from reading the
correspondence
below it would seem as if your department is having difficulty
understanding
my problem.
Also it would seem your department doesn't have the necessary technical
information on your very own product, so to help with your dilemma I
have
taken photos of the input/outputs on the Inspire unit.
You will clearly see the inspire has no inputs other than Coaxial and
Optic.
This leaves me back to my last post. I think the solution would be for
me to
purchase the correct processor, which would have come with the original
sound card had I not been a little tight on the money front.
I have attached a photo of the sound card with the processor, I would
love
to buy this processor but find myself unable to locate this product on
your
web site. Would you possibly be able to send me the correct link to this
item so I can buy this Processor Please?
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 8 January 2006 0:3
To: Martin
Subject: RE: CLE -
Dear Martin
Thanks for your reply
Your soundcard is Audigy 2 ZS
Your speaker is Creative Inspire 5. Digital 5500
You will need to have a 3:3 cable(with the color green, black, orange)
to connect your soundcard to your speaker, to achieve the 5. effects
with games.
Below is the connection:
- Connect line out jack of Audigy 2 ZS
to 'Front' of Creative Inspire 5. Digital 5500 using the green color
connection
- Connect line out 2 jack of Audigy 2 ZS
to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
connection
- Connect line out 3 jack of Audigy 2 ZS
to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
orange color connection
Once you have done the correct connection, play the game DOOM3.
Ensure you have selected either the EAX or surround option in the game
settings.
Does it work?
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
You have lost me. Your sound card clearly states that I can have EAX
surround decoding from the sound card I have purchased.
All of the games on your web site claim to give me an environmental
effect
that will blow my mind, hence EAX.
All I have done wrong is NOT buying your decoder that comes with the
sound
card. My mistake.
All I want to do is re-address this issue and buy the correct
decoder/processor.
Can you point me to the correct link on your web site so I can buy the
correct decoder/processor?
As for the PCM out of the above cables, this foxes me as my other
equipment
only use Optical cabling on my Lexicon processor and from that I have DD
7., DTS 7. and meridian 5. lossless.
My issue is more to do with NO EAX from the rear and centre channels
while
in-game.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 09:3
To: Martin
Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
Dear Martin
Thanks for your reply
All commercial digital connection eg. optical or coaxial cable will only
carry PCM stereo signal. If you want to output the signal to a surround
5. with extra EAX environment effects, it will not be possible at all
since it is only restricted to stereo channel signal.
As per current industry limitations, we are bound to follow the standard
one-signal output for all our SPDIF and Optical output jacks. This is
something that is currently shared by all vendors for all products.
Please note that all games are not dolby digital, even they are , it
will require certain motherboard to encode it to dolby digital signal,
which our soundcard does not support.
You can only use analog connections to gain true 5. surround for
gaming..
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
Hi Joong
I don't fully understand your email, but I do get the gist of what
you're
saying and understand I need to connect the analogue cable to fully
appreciate the sound in EAX.
Would you be able to tell me what product I could buy from your
catalogue
which would marry up with the sound card I have, as I understand now
that
the Inspire 5. will not do the job.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 04:00
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
Dear Martin
Thank you for the reply.
Computer games written with support for 3D audio do not require a Dolby
Digital Interacti've Content Encoder (DICE) to output multichannel sound,
with no exceptions. Sound devices that support the real time encoder
technology from Dolby will simply receive the multichannel wave file
output and encode it in real time to a somewhat modified Dolby Digital
bitstream. Creative does not support the Dolby Digital Interacti've
Content Encoder on any of its sound cards.
The only difference between a Sound Blaster card and an audio card that
has a real time encoder, is that you can make a one-wire, digital
connection from your audio card to your home theater receiver and enjoy
discrete multichannel sound from the game. However there will be a
continuous, slight delay, known as "latency", as the encoder is creating
and transmitting the bitstream, and of course the compression scheme
being used is "lossy" (i.e. not bit-accurate).
If you want to enjoy 3D audio in 3D enabled PC games in multichannel
surround sound with a Sound Blaster card, it is recommended that you
connect the analog outputs of the sound card directly to the analog
inputs of the receiver. This will require 3 cables for 5. surround
sound, one for front right and left, one for rear left and right, and
another one for front center and subwoofer. Though it requires more
cables than a real time encoder system, it will not have any latency
issues. When connecting PC audio to a home theater receiver, Creative's
latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
are likely to provide higher quality audio than any Dolby Digital real
time encode system available for the PC today.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Please do not use this link to submit technical queries
Original Message Follows:
Hi
One particular game which has "in-game" DD is Farcry; I used this as my
benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
it
on friend's machines and they get the full surround effect so I Know
this
version is ok. I also have ALL of the game patches & updates.
I would like to point out that while playing Doom 3, Half Life 2,Fear,
Colin
McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
ops, All these games have EAX HD, which is enabled within the options
menu
"in-game", But I do not get ANY use out of the rear's and I might as
well
listen in stereo.
No, inspire 5500 does not automatically switch while "in-game" when DD
is present as you would expect, but does if it was a Movie, which makes
me
think the DD stream isn't getting to the processor.
I originally thought I could put all this to rest if I could buy the
control
panel that would have come with the Sound card if I had not tried to
save
money, but every time I search your accessories site I get completely
lost,
it really isn't user friendly, the sub-menus are very time consuming and
point you in the wrong direction because they are not categorised as Joe
public would understand
I downloaded your TEST Movies and creative demo player utility, ran it
but
still no EAX HD or DD if that were present.
I want to put this card and Processor into my boys computer (which is
the
same Spec as mine and I will update to the FX series, but I am unwilling
if
I cannot find a logical reason why this set-up cannot work first.
Would it have anything to do with the pins on the Digital out on the
sound
card plug, the one I bought and was attached to the last email? Only
sending
certain channels down to the processor?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 5 January 2006 08:09
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
Dear Martin
Thanks for your reply
Your speakers are fine as you mentioned that there is sound from all the
speakers when you are playing movie.
May i know what game are you playing when there are no sound from the
rear speakers?
Have you done the appropriate settings in the game to achieve the 5.
sound?
Is there any game patches that you will need to update?
Does the Dolby Digital LED light up when you are playing the game?
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Servic
Original Message Follows:
Hi
I am sorry; I should have said the Inspire 5. was model number digital
5500
S/N SW330030026.
The inspire has these connection on the back of the processor
>From top/back of unit
Audio Outputs
Front
Rear
Centre/subwoofer
Audio inputs
Audio line in
Coaxial
Optical
DIN
The Din to a remotely located Subwoofer which has the speaker leads
inputting into it. Plus power.
Attached is the creative view of the controls menu and I have attached
the
invoice I was sent, it shows the lead I was told to fit.
As I said, I can now hear DD5. while within a movie from ALL speakers
BUT
no sound from rears during IN GAME DD5.
I do not use this PC for films only games.
Regards
Martin
If you are having a digital connection, it is normal for only get only
front left/right is you use the speaker test option.
http://us.creative.com/support/kb/article.asp?l=3&sid=4858
Speaker test only outputs from two front speakers?
You mentioned that that you are unable to get any sound from the rear
speakers when playing game right? May i know are you using a digital
connection? May i know what speaker settings have been made under
Creative Speaker settings?
Do get back to me on the above.
Thanks
Original Message Follows:
Operating System: Windows XP Professional x64 Edition
Creative Model Number: SBO 350
Computer Brand/Model: home made
Processor/CPU: AMD 64
Memory: Gig DDR 4
BIOS Type/Revision: 5. 39
System Board/Chipset: ASUS A8N-SLI Deluxe
Detailed Problem Description:
I have the above Sound card.
I also own Inspire 5. amp/processor
I Wanted to save money by connecting above sound
card to amp/processor
Connections on sound card made life very difficult
I contacted Creative for help. you told me to buy
an RCA to mini jack cord which also has other connections, from your
web site, (I tried to find
the product number for you, but your sub-menu
system is so poor I couldn't locate the RCA/mini
3.5 /to phono link for you) this cord connects
directly into the digital in, on the sound card (3.5 Mini jack) to the
coaxial input on the
inspire 5. amp/processor.
I have enabled ALL sp-diff settings and digital in
setting on every program/utility/kitchen sink and all.
I have an SP-Diff wire from DVD burner to creative
sound card, and yes its enabled and digital only
is selected.
I can play a DVD and see the inspire 5.
automatically change from Pro-logic to Dolby
digital when it See's an AC-3 stream.
when I try and play ANY game you say has EAX
,2,3,4 I cannot get any sound from my rear
speakers (see above in Dolby Digital ALL speakers
work correctly)
when I enter the set-up menu within the creative
software you supply with the sound card and select
5. speaker, digital only, test the speakers via
the white noise function, all i hear is left and
right noise. no centre, no rears.
I phoned you tech support line, the boy on the
phone didn't have much of a clue about your
product and I had to tell him what connections sit
on the inspire 5. series amp/processor.
I want to build another PC for my son, I want to
add the FX series sound card and amp, but i am not
willing to buy anything until i feel you have
helped me to solve this problem first.
please can you help, I am at the end of my tether
with this sound card.
kind regards
Martin Waite
Message Edited by Daniel-CL on 0-28-2006 :36 PM

Audigy 2 Platinum probl

I have Audigy 2 Platinum up to date with drivers and software. Running a XPsp2 pentium 4 2.4 pc. I have suddenly developed a problem. It appears to be able to play audio with media player but I can not get any audio from aux input. I have checked the mixer to make sure it is not muted and ran diagnostics which says everything is ok. Also my remote control does not seem to work. It doesn't show up on installed software list but is shown to have been installed in log. Next my midi input is not recognized. And last, there is no speaker option in speaker configuration drop down list. I can run a test on the speakers and get audio though. I have no clue where to begin. Reinstall? The only recent change to my pc was a update of my zonealarm firewall.

I came here looking for this exact problem. However mine is NEVER in sync when I use the SPDIF mode. As soon as I turn it to normal stereo it works fine. In a related issue, the sound playback of any DVD is about half of everything else on my system. I have to turn up the volume to about 80% to hear a DVD at a listenable level whereas normal volume for me is at 40%.
My stats are as follows: P4 3.2c, Abit IC7-G, 2GB DDR PC3200, Audigy 2 ZS Platinum, BFG 6800GT OC, XP Home SP2, and the Nvidia DVD Decoder. Everything is running the latest drivers. The volume problem has been happening ever since I purchased this ZS. I never had the problem with my older Audigy 2. The SPDIF issue is new to me since I have only recently been using it. Any ideas?
Message Edited by aqualite75 on 2-3-2004 2:5 AM

Audigy 2 ZS Platinum not decoding A

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