Audigy 2 ZS Platinum Proble

Hi,
I owned a Audigy 2 ZS Platinum version sound card.
The front panel got the headphone ouput which is not working. I have updated my driver to newest driver. But the headphone output is still not working? Anyone have idea with the problem?
Thanks

Try the card on another PC, if the same bug is present then its hardware failure.

Similar Messages

Audigy 2 ZS Platinum probl

Well, I've had the card for a few months and it's worked flawlessly until now. I've not installed anything new for these few months, so I'm beginning to wonder what the problem is.
Apparently, my front panel decided to quit on me. The computer dosen't recognize that it's there, but it's obviously connected as the light from the optical port is shining brightly. Also, just yesterday my mic input on the card itself has decided to quit. No matter which of my three different mics I plug into the card no sound is picked up. I've checked the device manager to see if there are any hardware conflicts, I've of course checked my volume and I even opened the computer up to see if everything is connected properly. Eveything is just as it was months ago when I got the soundcard. Can anyone help me out?

I have similar probelm. I use this card EVERYDAY or did anyway until 2 days ago. That's when I decided to use Cubase SX as a Rewire host to Project 5. I had just recorded a MIDI file in Pro. 5 using the front MIDI in/out and was attempting to record the file from Pro. 5 to Cubase using Rewire and everything went dead.
NO MIDI jacks, no phones out, no Mic in 2. I do have red light in Optical out but I have no means by which to actually test opticals.
Now whenever I try to run any of my recording apps (Cubase SX, Project 5, Adobe Audition, CEP, Cakewalk Home Studio), I get similar messages upon starting the programs. The message for each application is a little different but it all means the same. The following is the message I get when I try to run Cubase SX: "The audio input is not activated. Recording audio is not possible. Please click on the ASIO Control Panel button in the Input Ports section and activate the corresponding check box in the first column."
Of course I attempt to do this but when I get to the control panel my front panel ins/outs are not given as options. Also my Creative Mixer has changed and I no longer have a a slider for Mic 2 In and I'm not given the option to assign any of the sliders to that Mic 2 In.
It seems that this problem is somewhat common and it would really be great to see a response to this as most of the posts I've read concerning this issue in this forum are un answered.

Sound blaster audigy 2 zs platinum sound probl

Ok So let me give you the specs on my computer first,?Windows xp home editionAbit IN9 32 MAX Mobo2 Gigs corsair xms ram2 8800ultra sli gpusLogitech?z-5300 SpeakersSound blaster audigy 2 zs platinum sound card2 Samsung 500 gig HD?I dont believe that my problem is the same as is in the crackling sound thread. So here is my dilema. Up untill about 4 days ago everything was working fine with my sound system. I have the Logitech speakershooked up to my audigy 2 zs along with my xbox 360 in the optical in on the front plate. So like i said about 4 days ago i started playing a movie on my computer and i have the ac3 codec installed on my computer with comunity codec pack and i know that you could say that those 2 things could be my problem i know enough to know that that probably isnt. So when i played the movie and when to the ac3 codec and turned on dolby decoding so that i would decode it to all my speakers everything worked fine. Then when i turned on spdif decoding my center speaker?started to crackle so i figured it was just becuase i was useing spdif and dolby decoding at the same time. so i turned that off and then went to go play my xbox 360 in which i have pluged into the optical in part on the front plate. Everything had always worked fine for that i have dolby digital decodeing on for the audigy. So i started to play a game i realized that i center speaker was crackling on there too. So i started to realize that no matter what i did the center speaker was crackling. I even changed out the center and sub stereo jack on the card for the front left and right and then they started to crackle in that spot. So i dont know what the hell is going on. Any help would be greatly appreciated i was thinking of restoring my computer but i dont know whether that is necessary. I also dont want to have to go out and by the x-fi elite pro tomarrow unless I absolutely have to.Message Edited by TasteOfChaos on 0-0-20080:02 PM

I am brand new to this message system but I am so desperate for help I thought I would try it. After reading lots of comments I find that my problem may be more the rule than the exception. I have an Audigy @ Platinum card and all I ever get from it is crackling and popping. I have been around and around with Creative support but nothing they tell me results in a fix. I am so disgusted at this point that I am ready to just trash the whole thing. I have gone through the BIOS and checked so many settings its a shame. Still crackling and popping. I NEED SPECIFIC ANSWERS FROM SOMEBODY...not just the generic flip the wingle wangle to port xyz and move this to that. here has got to be an answer to this maddening problem. The other thing is that now I can't get my MIDI keyboard to play back. I must have turned something off in the set up process but now I have no idea what to do.
If anyone has any solid answers for me PLEASE come forward with them before I kill someone!

Audigy 2 Platinum probl

I have Audigy 2 Platinum up to date with drivers and software. Running a XPsp2 pentium 4 2.4 pc. I have suddenly developed a problem. It appears to be able to play audio with media player but I can not get any audio from aux input. I have checked the mixer to make sure it is not muted and ran diagnostics which says everything is ok. Also my remote control does not seem to work. It doesn't show up on installed software list but is shown to have been installed in log. Next my midi input is not recognized. And last, there is no speaker option in speaker configuration drop down list. I can run a test on the speakers and get audio though. I have no clue where to begin. Reinstall? The only recent change to my pc was a update of my zonealarm firewall.

I came here looking for this exact problem. However mine is NEVER in sync when I use the SPDIF mode. As soon as I turn it to normal stereo it works fine. In a related issue, the sound playback of any DVD is about half of everything else on my system. I have to turn up the volume to about 80% to hear a DVD at a listenable level whereas normal volume for me is at 40%.
My stats are as follows: P4 3.2c, Abit IC7-G, 2GB DDR PC3200, Audigy 2 ZS Platinum, BFG 6800GT OC, XP Home SP2, and the Nvidia DVD Decoder. Everything is running the latest drivers. The volume problem has been happening ever since I purchased this ZS. I never had the problem with my older Audigy 2. The SPDIF issue is new to me since I have only recently been using it. Any ideas?
Message Edited by aqualite75 on 2-3-2004 2:5 AM

Audigy 2 Zs platinum pro - Spdif in Prob

I ' ve got an audigy 2 zs platinum pro card and xbox hooked up to its optical in. Here is my problem:
- At boot up of xbox a stereo signal is coming out of it in dashboard menu. I can hear the sound coming out of the front speakers. When I start a game with dolby digital sound (fifa2005), no sound is heart. I unplug the optical cable and plug it rigth back. It says "dolby digital" on pc' s screen, and dolby digital sound begins (coming out of all speakers)
I guess that audigy accepts the first sound format coming from the optical in ( stereo in this case), and when the signal changes to dolby digital audigy does not recognize it. So when it is unplugged and plugged again, it recognizes that the format is dolby digital.
Is there anyway that Audigy looks to check if the format is same and changes it accordingly?

I have EXACTLY the same proble. There is not only no signal in, I cant hear anything monitored at all when using Cubase or in fact any other sound application. The only sound I can hear is when I plug my speakers/headphones straight into the back of the sound card. I checked my 'Digital Output Only' setting as previously suggested (it wasn't checked) - still no joy.
Somebody please help....

Audigy 2 ZS Platinum Pro + Optical Input = No So

I have the Audigy 2 ZS Platinum Pro along with a Klipsch Promedia 5. system and an Xbox 360.
I would like to connect my Xbox 360 into my OPTICAL IN port on the external hub from the sound card. However when I do connect it, I get absolutely no sound at all. I've tried messing with different settings, and even reverting everything to defaults and I can't get it working. I have the Xbox set to send sound through the optical port, so that's not the problem
I've read about this problem on a few forums and no one seems to know how to make it work.
If one of you tech support guys could PLEASE help me out with any suggestions I would appreciate it so much.
Thanks,
Jason

I have EXACTLY the same proble. There is not only no signal in, I cant hear anything monitored at all when using Cubase or in fact any other sound application. The only sound I can hear is when I plug my speakers/headphones straight into the back of the sound card. I checked my 'Digital Output Only' setting as previously suggested (it wasn't checked) - still no joy.
Somebody please help....

Audigy 2 zs platinum pro lines in (1-2-3) no so

I installed Audigy 2 zs platinum pro drivers on windows XP and i can't get no sound of any line in (/2/3). I have tried several different devices and anyone worked. My motherboard is Asus P4P800E - Deluxe. Please, help me...

I have EXACTLY the same proble. There is not only no signal in, I cant hear anything monitored at all when using Cubase or in fact any other sound application. The only sound I can hear is when I plug my speakers/headphones straight into the back of the sound card. I checked my 'Digital Output Only' setting as previously suggested (it wasn't checked) - still no joy.
Somebody please help....

Analog inputs no longer working on Audigy 2 ZS Platinum Pro's external dr

I have an Audigy 2 ZS Platinum Pro. After two years of use without problems, the analog inputs on the external dri've have stopped working. I get no signal from them, not even noise. All 3 inputs are silent, Line in / Mic and Line 2 in the front, and Line 3 in the back. Otherwise the dri've appears to function normally - I get output from the headphone jack, and the volume control knob works. I have not tested digital inputs or outputs, as I currently have no digital devices to connect to them.
I had made no major changes to my computer - software or hardware - when the problems began. I recently added a new SATA hard dri've, but the Audigy dri've did work after that.
I've taken steps suggested in another thread on this forum and uninstalled all Creative software and drivers, used the latest driver package's uninstall program as well as Driver Cleaner, and finally manually deleted everything related to Creative and Audigy from the system registry (and rebooted quite a few times in between). I then installed the original drivers from the CD that came with the sound card (a setup that has worked before), but still the problem persists.
Any ideas on where to even begin looking for a solution? I find it hard to believe that it's a hardware problem, since three inputs suddenly went silent at the same time, and no other connections were affected. Yet I've done as clean a reinstall as possible, and that hasn't solved the problem.
My current computer configuration:
OS: Windows XP Pro (SP2 and all latest updates)
CPU: Athlon XP 500+
RAM: 2x 52 MB
Motherboard: Abit AN7 (integrated sound chip disabled)
Video card: Sapphire Radeon 9800 Pro
Network card: D-Link DFE-530TX
Hard dri've : Seagate ST320026A, 20 GB IDE
Hard dri've 2: Maxtor 6L080J4, 80 GB IDE
Hard dri've 3: Seagate ST330083, 300 GB SATA-II

I don't have a Platinum Pro or the dri've, but a general hardware troubleshooting step I would take would be to remove the soundcard and either move it to another slot or re-seat it. Also, I'd disconnnect and reconnect all cables to and from the card and the dri've. If I had another machine I could try the card or dri've in, I'd do that. If I could borrow another dri've or even another card, I'd test those too. (Swapping parts is often the simplest diagnostic.) Yeah, maybe it's not a hardware problem, but I'd take these steps just to rule out some possibilities.
Edit: And if you can remove or disconnect the SATA dri've and restore the system to the condition before you installed it, that's another good test.Message Edited by Katman on 2-8-2005 2:56 AM

Creative Audigy 2 ZS platinum Vista Supp

Guys
i've a Audigy 2 ZS platinum
I bought a New Windows Vista Ultimate 32BIT
I try installing the drivers from the Driver CD its not supporting
I downloaded the vista drivers from web
and its the most lousiest driver pack i ever saw in my life
Is there any way to enable the full audio console(like THX,EAX,Graphic EQ and speaker settings) for Vista?
Why creative is not up to date with the market...
why no Vista support is available for creative.. weird...
any brilliant ideas from anywhere?

Exactly how I feel. It borders on the absurd that 5 months after Vista release Nvidia has nothing but garbage drivers and applications for Audigy2.

Microphone connection problems with SB audigy 2 ZX platinum pro

I am using an old SB audigy 2 ZX platinum pro purchased back in 2004. It is installed on a PC that I stopped using it in 2005. The pc has no problems and I have started using it again.My problem is that I cannot connect the microphone. Everything was working fine at the time I was this pc including the microphone.At that time I had installed win xp pro( no service packs were available). But after I had to move physically in another location(connection and disconnections etc)and a pc format I cannot use the microphone again. I am trying to connect it to the front panel and to the appropriate places as indicated in the user manual but nothing is happening. I have connected properly the sound cart and all other components are working fine. I checked whether the microphone is checked to silent mode and all other software/di'vers nonetheless everything is working fine. I am now using Win xp pro sp3. I have contacted Creative and they told me to check the mic boost option. But there is no mic boost option now. I clearly recall that there was one when I was using this pc in 2004 under win xp pro(again no service packs were available at that time).One solution I could think is to format again and install some old version of win xp pro (say 2003 or so) and then update to current. But I do not want to format again since I do not have that version of windows available(copyright issues may also raise) plus for some other reasons I do not think I should mention them on an Internet forum. I also tried to download the latest drivers ans apps form creative ,clean installation from the orginal cd including Daniel_K pack and everything someone could think without solving the issue.Creative during our last communication in a very polite way told me to stop emailing them and try to solve the issue on my own as this product is no longer supported. One thing I neglected to mention above is that the mic boost option is available in the motherboard sound chipset. I checked it in one of my attempts to solve the problem. But it disappears when installing the SB driver. I know that if I manage to configure mic boost in the driver settings I will solve the problem.But once again there is no such option. Could you please provide with some suggestions and solutions on how to solve this?. Thank you very in advance for any suggestion and help

Anybody?

Technical Support Request - (Audigy 2 ZS Platinum Hacked?

I just want to know yes or no can a sound card or video card be hacked. More importantly my old computer was hacked right down to the bios. Can not install windows nothing works. Is it safe to put my Audio Card (Audigy 2 ZS Platinum) into a new computer or could doing so harm my new computer? Should I just by another card? I would love to save the money from not buying another card but not if there is any chance that it will harm my new computer. >Original Message Follows:>------------------------>=======================>>Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)>Name: Br Gordon 32>Self Description: Intermediate PC User>Country: United States of America>------------------>Support Inquiry: ID(5) I need help with a third-party software>application>Product: Audigy 2 ZS Platinum>------------------>Operating System: Windows XP>Computer Brand/Model: E Machines>Processor/CPU: pentium 4
2.0 ghz>Memory: 52 mb>>Detailed Problem Description:>I have two questions. One I have Audigy 2 zs>sound card in an old computer that got hacked>bad. I was thinking of using it in my new>computer but my old computer got hacked right>into the bios. I have not been able to get a>tech to fix it because it was hacked so bad. So>my question is this. Is it safe to put this>sound card in my new computer?>> If someone can get into my bios could they do>something to a sound or video card that would>make it dangerous to put in a new computer?>Should I just buy a new sound card from you?
THE QUESTION BELOW CAN BE IGNORED I was just curious about the answer.
My second question has to do with Asio. There is a>website www.asio4all.com that I downloaded from>because one of my VST soft synths said I needed>it. But windows li've care said it was a trojan.>(ASIO4ALL 2.7 ) Are there third party websites>that offer Asio that are safe?>> When I first installed the ASIO Im not sure it>was from that site and it seemed to work like a>regular program but lately I have been cleaning>my computer from a hacker and windows identified>it as a trojan. So my last question is do you>have asio drivers that would work with VSTs>requiring it's>>Would they only be bundled with creative sound>cards or are there third party distributers that>can be trusted. I guess Im asking if windows>li've care could be wrong. I removed it just to>be safe. I hope I did not ask too many>questions. I appreciate your time and efforts in>answering my questions.>Sincerely>Brian G>

No, it can't

Audigy 2 ZS Platinum won't work with Windows XP Pro 64

My system has both normal Windows XP Pro & Windows XP pro 64bit installed.
The problems is that I can't get any sound on WinXp 64. The device manager has given me a "Code 39" on the "Creative Audigy Audio Processor (WDM)" device. This hasen't happened to all the other devices attached to the card. WinXP 32 has no problems in loading the drivers or playing sounds.
My system specs are as follows...
Asus P5ND2-SLI Deluxe motherboard with 0705 BIOS installed
Pentium 4 EM64T 3.8GHz 670 LGA775 2MB L22x Corsair VSGB667D2 PC-5300 GB x28MBx64 240 DIMM 2x BFG GeForce 7800GTXCreative Labs Audigy 2 ZS PlatinumA Segate 250gig SATA hard dri've, a Segate 300gig SATA hard dri've & a Samsung 40gig SATA hard dri'veLITE-ON SOHW-693S DVD BurnerPioneer DVR-0D DVD Burner
I am using the latest drivers from the CreativeLabs website & pretty much the latest drivers for all my hardware.
Any ideas?

Never mind.
I've just solved the problem. I moved the card to another PCI slot, used Driver Cleaner Pro to remove the driver & reinstalled the driver.
Thank you anyway thou.

Audigy 2 ZS Platinum not decoding A

I want to use my Audigy 2 ZS Platinum to decode AC-3 signals when I play DVDs. I have done everything the "Digital Connections, SPDIF and Dolby Digital Info" thread. I have verified the SPDIF passthrough is disabled in AudioHQ.. rather.. Use Installed Decoder is enabled. I am using Intervideo WinDVD 5 to play DVDs. In this software I have Digital (S/PDIF) out selected. I'm using the Creative wire harness to connect the analog connections from the audigy to my receiver and I have my receiver setup to use the direct analog inputs. When I play a DVD the dialog is faint and only comes from the front channels. If I tell InterVideo WinDVD 5 to decode instead of using the SPDIF out it sounds exactly like it should. The dialog is very clear and comes from the center channel and the rear channels also produce sound. I don't trust my receiver to decode so that's why I'm not using the digital out instead. It doesn't sound right.. why I bought the Audigy to do the decoding.
Using InterVideo WinDVD 5 to decode isn't an option for me to use for other reasons. It is a good test to make sure the Audigy is doing what it should. For whatever reason, the Audigy is not decoding the AC-3 signal properly. Does anyone have any thoughts on this? It really blows my mind. This isn't a new concept at all. I didn't expect to have problems with it.
Cheers,
Scott

$$$ I keep throwing money at this computer trying to get audio to work right. The Audigy 2 ZS Platinum was throwing more money at it... I'm not going to keep buying more and more stuff to get the computer to decode an AC3 signal properly. I'm going to see what other people do that works.
Is there a solution to get the Audigy 2 ZS Platinum to actually decode the AC3 signal?

Audigy 2 ZS Platinum Software Issue: Volume Control, Speaker Settings, Equalizer, C

I installed my ZS Platinum back in December, everything worked fine for 2 months, then I started to hit trouble.
First, the driver began hanging when I took my headphones in/out, resulting in no sound from either output. I updated the drivers and this problem went away.
Then, I was gaming and all the sound stopped working. Reboots did nothing, so I tried to reinstall the drivers. This is how the problems began. The first time I uninstalled all my creative stuff, downloaded the newest drivers, and installed that. I didn't realize that I couldn't download all the bells and whistles off the drivers page.
So, I unistalled those drivers, and used my CD to install the drivers and MediaSource. I encountered the PLXcore.plx error during install and every time I booted Windows. Also, none of the extra applications (Volume Control, Speaker Settings, Graphic Equalizer, CMSS) would run. I uninstalled, reinstalled and tried again.
This is where I am now. I chose not to install MediaSource this time. Again, I encountered the PLXcore.plx error during install, but I'm not receiving the error when Windows boots (because I didn't install MediaSource?). But still, most of the little applications don't run. I see the Volume Control icon in my task bar, and if I press the mute button on the keyboard the symbol changes, but when I click on the icon, nothing happens. "Creative Volume Con..." flashes on the taskbar, and a 0px by 0px white box appears above the task bar. If I click anywhere else, they disappear. The Graphic Equalizer, Speaker Settings, and CMSS dialog do the same thing when opened. THX Console does not.
Also, the on screen display for volume no longer pops up. Is this part of MediaSource? Should I install MediaSource even if I don't plan to use it's
Running XP SP2 on an AMD X2 4200+ with the Audigy 2 ZS Platinum.
EDIT: Thought I'd add in another problem I have:
I usally run my DISH reciever's sound through my computer through the Auxillary 2 RCA connections on my front panel. When I boot World of Warcraft or Warcraft III (Both Blizzard games), the sound through this connection becomes very tinny and reverby. If I alt+tab out of the game, adjust the speaker setting (5. -> Headphones -> 5.) the issue goes away. But each time I start one of these games, the problem returns. Any ideas? Known problem?Message Edited by Cuttlefish on 03--200703:9 PM

I'm sorry I can't help but I have the exact same problem. I have no Speaker, EAX or graphic eq settings. No telling what else don't work. I have tryied 0 different ways of removing and loading it back with any and all updats and without and no success. I hope someone here can help us.

Audigy 2 ZS Platinum- Inspire 4.1 don't see each other after computer move

?? Running: Windows XP Pro
Sound Card: SB Audigy 2 ZS Platinum? Driver Version 2.8
? Speakers: Creative Inspire 4. 4400
? Software: Creative Media Source 3.30
I moved my computer to another room and started having sound problems. I removed Creative Media Source 5 ( I had it when I used the creative zen mp3 player ) because I thought it was redundant on my system. My sound is now hollow and tinny. But the truth is I don't know what caused the problem to begin with since the Holidays were involved and many people were at my computer. I only want the sound to be as great as it was before.
These are my problems:
. No matter how many times I set the audio properties through the volume control icon on the taskbar, the configuration always resets to desktop stereo speakers instead of surround sound.
2. Using the Creative Speaker Settings results in information showing that there are only 2 speakers attached and they are synchronized with control panel. Under speaker calibrator it reads that there is a generic speaker system.
3. Using the calibrator Wizard, only 2 speakers show up.
4. Normally in the EAX console, the Effects tab shows many settings - but now there is nothing inside the box.
5. On the CMSS3D tab, the slider for the speakers is grayed out
6. The THX setup console on the Speaker selection tab there is nothing under the speaker selection tab - There is an analog output and a digital 48khz under digital sampling.
7. Under calibration there are only left and right front speakers the subwoofer and rear speakers are grayed out
This is what I have done to troubleshoot my problems:
. Used Auto update of card which reads that everything is updated. There are no drivers for the speakers, so that is ok.
2. Through the Creative Organizer I enabled CMSS
3. Through the Creative Audio console on the Decoder tab, I have checked use built in decoder and under speaker mapping for 4./5 using side channels
4. Under Dolby digital settings Dynamic Range is Full - Dolby Pro Logic is ON - Dolby Digital EX is ON --- DTS for Es is ON
5. Made certain all connections are secure and verified the placement of the green and black wires coming from the subwoofer are connected to my computer in the correct place, namely that the black wire is in the second hole from the firewire port and the green wire is in the third hole
Please help me if you can. I'm ready to throw in the towel, I would even buy digital speakers but don't know which way to turn. I don't know if it's the card or the speakers or the fact that I removed the Media source 5 (for which I can't find the disk.)
Thanks in advance for reading this and taking the time to troubleshoot with me.
Jane

Hello KokChoy-CL.
Many thanks for your support!
I've been reinstalled the drivers and changed the options of your link, now the DTS 5. effects are quite working on my xbox.
Again, thank you!
Lucio.

Audigy 2 ZS Platinum Proble

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