Audigy 2 ZS Platinum + SPDIF out + GTA San Andr

Hi,
I've recently bought an Audigy 2 ZS Platinum and I must say I'm very pleased with it.
I'm using an external audio receiver on witch I can only connect coaxial or optical. I've read the thread about digital connections and I know that its impossible to get surround sound with SPDIF in a game because it doesn't use an audio player (I have an ac3 encoder).
The problem is that GTA San Andreas (witch worked perfectly with my older sound cart (stereo)) plays his sounds as surround sound EAX, witch you all know is useless with SPDIF. The result is surround sound out of my front speakers only. So I'm missing about 70% of all the sounds (No voices, engine sounds, etc)
When I looked in the audio settings in the game I noticed that its impossible to change any settings at all (stereo/surround, EAX, Dolby, etc)...
I've tried many things, like setting my computer to stereo (sound and audio devices). I have even tried to use the analogue socket (only the stereo connection) but nothing seems to work...
Btw, I noticed another weird thing, in the THX console I can't select what speaker settings I have witch I could on an previous install (I had some di'ver probs.) In the console for the speaker settings the same problem but there I can select the option: "synchronise with configuration screen". But when I change the speaker settings there it changes back to 5. at start up....
Who knows a solution to this problem?
Thanks in advance, Thomas Voortman (Netherlands)

You did not install yout drivers correctly.
. Download the latest drivers from the Audigy 4 Pro section.
2. Right click on the downloaded file and select to extract it somewhere.
3. Go within the Folder, and find Drivers subfolder.
4. There should be an executable there. Run it.
5. Select to uninstall your current drivers, and make sure the option "Remove Creative shared files ..." is selected.
6. Restart and install the new driver using the same executable, while also checking the "Overwrite shared files" is selected!
Now you shouldn't have problems with the THX Console. I also had the smae problems and the Enviroments were also missing form the EAX Console. It was because I didn't select that overwrite option.

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    Dear Martin
    Thanks for your reply
    I am sorry for the problem you are facing.
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    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe:
    Original Message Follows:
    Hi
    I understand you must be busy, so no problem.
    No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
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    Fear: Front, left, right, & centre. No rears
    Farcry Front left, right & centre. No Rears
    When I run your speaker test HISSSSS, No Rears, no front left or right
    Beats me?
    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 24 January 2006 5:44
    To: Martin
    Dear Martin
    I apologize for the delay on the answer.
    If you select Dolby Prologic mode on the decoder, are you able to listen
    the game audio, with EAX, in all of the speakers?
    Regarding to the optional bay dri've, you can purchase it from ou
    Best Regards
    (Mod Note: Name Removed)
    Original Message Follows:
    Hello
    Your email was helpful, unfortunately, not for my unit, you see I would
    have
    connected the Jack leads in by now if the inspire had Jack lead inputs
    as
    you describe
    Please don't think I am being sarcastic, but from reading the
    correspondence
    below it would seem as if your department is having difficulty
    understanding
    my problem.
    Also it would seem your department doesn't have the necessary technical
    information on your very own product, so to help with your dilemma I
    have
    taken photos of the input/outputs on the Inspire unit.
    You will clearly see the inspire has no inputs other than Coaxial and
    Optic.
    This leaves me back to my last post. I think the solution would be for
    me to
    purchase the correct processor, which would have come with the original
    sound card had I not been a little tight on the money front.
    I have attached a photo of the sound card with the processor, I would
    love
    to buy this processor but find myself unable to locate this product on
    your
    web site. Would you possibly be able to send me the correct link to this
    item so I can buy this Processor Please?
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 8 January 2006 0:3
    To: Martin
    Subject: RE: CLE -
    Dear Martin
    Thanks for your reply
    Your soundcard is Audigy 2 ZS
    Your speaker is Creative Inspire 5. Digital 5500
    You will need to have a 3:3 cable(with the color green, black, orange)
    to connect your soundcard to your speaker, to achieve the 5. effects
    with games.
    Below is the connection:
    - Connect line out jack of Audigy 2 ZS
    to 'Front' of Creative Inspire 5. Digital 5500 using the green color
    connection
    - Connect line out 2 jack of Audigy 2 ZS
    to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
    connection
    - Connect line out 3 jack of Audigy 2 ZS
    to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
    orange color connection
    Once you have done the correct connection, play the game DOOM3.
    Ensure you have selected either the EAX or surround option in the game
    settings.
    Does it work?
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    You have lost me. Your sound card clearly states that I can have EAX
    surround decoding from the sound card I have purchased.
    All of the games on your web site claim to give me an environmental
    effect
    that will blow my mind, hence EAX.
    All I have done wrong is NOT buying your decoder that comes with the
    sound
    card. My mistake.
    All I want to do is re-address this issue and buy the correct
    decoder/processor.
    Can you point me to the correct link on your web site so I can buy the
    correct decoder/processor?
    As for the PCM out of the above cables, this foxes me as my other
    equipment
    only use Optical cabling on my Lexicon processor and from that I have DD
    7., DTS 7. and meridian 5. lossless.
    My issue is more to do with NO EAX from the rear and centre channels
    while
    in-game.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 09:3
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
    Dear Martin
    Thanks for your reply
    All commercial digital connection eg. optical or coaxial cable will only
    carry PCM stereo signal. If you want to output the signal to a surround
    5. with extra EAX environment effects, it will not be possible at all
    since it is only restricted to stereo channel signal.
    As per current industry limitations, we are bound to follow the standard
    one-signal output for all our SPDIF and Optical output jacks. This is
    something that is currently shared by all vendors for all products.
    Please note that all games are not dolby digital, even they are , it
    will require certain motherboard to encode it to dolby digital signal,
    which our soundcard does not support.
    You can only use analog connections to gain true 5. surround for
    gaming..
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    Hi Joong
    I don't fully understand your email, but I do get the gist of what
    you're
    saying and understand I need to connect the analogue cable to fully
    appreciate the sound in EAX.
    Would you be able to tell me what product I could buy from your
    catalogue
    which would marry up with the sound card I have, as I understand now
    that
    the Inspire 5. will not do the job.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 04:00
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
    Dear Martin
    Thank you for the reply.
    Computer games written with support for 3D audio do not require a Dolby
    Digital Interacti've Content Encoder (DICE) to output multichannel sound,
    with no exceptions. Sound devices that support the real time encoder
    technology from Dolby will simply receive the multichannel wave file
    output and encode it in real time to a somewhat modified Dolby Digital
    bitstream. Creative does not support the Dolby Digital Interacti've
    Content Encoder on any of its sound cards.
    The only difference between a Sound Blaster card and an audio card that
    has a real time encoder, is that you can make a one-wire, digital
    connection from your audio card to your home theater receiver and enjoy
    discrete multichannel sound from the game. However there will be a
    continuous, slight delay, known as "latency", as the encoder is creating
    and transmitting the bitstream, and of course the compression scheme
    being used is "lossy" (i.e. not bit-accurate).
    If you want to enjoy 3D audio in 3D enabled PC games in multichannel
    surround sound with a Sound Blaster card, it is recommended that you
    connect the analog outputs of the sound card directly to the analog
    inputs of the receiver. This will require 3 cables for 5. surround
    sound, one for front right and left, one for rear left and right, and
    another one for front center and subwoofer. Though it requires more
    cables than a real time encoder system, it will not have any latency
    issues. When connecting PC audio to a home theater receiver, Creative's
    latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
    are likely to provide higher quality audio than any Dolby Digital real
    time encode system available for the PC today.
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Please do not use this link to submit technical queries
    Original Message Follows:
    Hi
    One particular game which has "in-game" DD is Farcry; I used this as my
    benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
    it
    on friend's machines and they get the full surround effect so I Know
    this
    version is ok. I also have ALL of the game patches & updates.
    I would like to point out that while playing Doom 3, Half Life 2,Fear,
    Colin
    McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
    ops, All these games have EAX HD, which is enabled within the options
    menu
    "in-game", But I do not get ANY use out of the rear's and I might as
    well
    listen in stereo.
    No, inspire 5500 does not automatically switch while "in-game" when DD
    is present as you would expect, but does if it was a Movie, which makes
    me
    think the DD stream isn't getting to the processor.
    I originally thought I could put all this to rest if I could buy the
    control
    panel that would have come with the Sound card if I had not tried to
    save
    money, but every time I search your accessories site I get completely
    lost,
    it really isn't user friendly, the sub-menus are very time consuming and
    point you in the wrong direction because they are not categorised as Joe
    public would understand
    I downloaded your TEST Movies and creative demo player utility, ran it
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    still no EAX HD or DD if that were present.
    I want to put this card and Processor into my boys computer (which is
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    same Spec as mine and I will update to the FX series, but I am unwilling
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    I cannot find a logical reason why this set-up cannot work first.
    Would it have anything to do with the pins on the Digital out on the
    sound
    card plug, the one I bought and was attached to the last email? Only
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    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 5 January 2006 08:09
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
    Dear Martin
    Thanks for your reply
    Your speakers are fine as you mentioned that there is sound from all the
    speakers when you are playing movie.
    May i know what game are you playing when there are no sound from the
    rear speakers?
    Have you done the appropriate settings in the game to achieve the 5.
    sound?
    Is there any game patches that you will need to update?
    Does the Dolby Digital LED light up when you are playing the game?
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Servic
    Original Message Follows:
    Hi
    I am sorry; I should have said the Inspire 5. was model number digital
    5500
    S/N SW330030026.
    The inspire has these connection on the back of the processor
    >From top/back of unit
    Audio Outputs
    Front
    Rear
    Centre/subwoofer
    Audio inputs
    Audio line in
    Coaxial
    Optical
    DIN
    The Din to a remotely located Subwoofer which has the speaker leads
    inputting into it. Plus power.
    Attached is the creative view of the controls menu and I have attached
    the
    invoice I was sent, it shows the lead I was told to fit.
    As I said, I can now hear DD5. while within a movie from ALL speakers
    BUT
    no sound from rears during IN GAME DD5.
    I do not use this PC for films only games.
    Regards
    Martin
    If you are having a digital connection, it is normal for only get only
    front left/right is you use the speaker test option.
    http://us.creative.com/support/kb/article.asp?l=3&sid=4858
    Speaker test only outputs from two front speakers?
    You mentioned that that you are unable to get any sound from the rear
    speakers when playing game right? May i know are you using a digital
    connection? May i know what speaker settings have been made under
    Creative Speaker settings?
    Do get back to me on the above.
    Thanks
    Original Message Follows:
    Operating System: Windows XP Professional x64 Edition
    Creative Model Number: SBO 350
    Computer Brand/Model: home made
    Processor/CPU: AMD 64
    Memory: Gig DDR 4
    BIOS Type/Revision: 5. 39
    System Board/Chipset: ASUS A8N-SLI Deluxe
    Detailed Problem Description:
    I have the above Sound card.
    I also own Inspire 5. amp/processor
    I Wanted to save money by connecting above sound
    card to amp/processor
    Connections on sound card made life very difficult
    I contacted Creative for help. you told me to buy
    an RCA to mini jack cord which also has other connections, from your
    web site, (I tried to find
    the product number for you, but your sub-menu
    system is so poor I couldn't locate the RCA/mini
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    directly into the digital in, on the sound card (3.5 Mini jack) to the
    coaxial input on the
    inspire 5. amp/processor.
    I have enabled ALL sp-diff settings and digital in
    setting on every program/utility/kitchen sink and all.
    I have an SP-Diff wire from DVD burner to creative
    sound card, and yes its enabled and digital only
    is selected.
    I can play a DVD and see the inspire 5.
    automatically change from Pro-logic to Dolby
    digital when it See's an AC-3 stream.
    when I try and play ANY game you say has EAX
    ,2,3,4 I cannot get any sound from my rear
    speakers (see above in Dolby Digital ALL speakers
    work correctly)
    when I enter the set-up menu within the creative
    software you supply with the sound card and select
    5. speaker, digital only, test the speakers via
    the white noise function, all i hear is left and
    right noise. no centre, no rears.
    I phoned you tech support line, the boy on the
    phone didn't have much of a clue about your
    product and I had to tell him what connections sit
    on the inspire 5. series amp/processor.
    I want to build another PC for my son, I want to
    add the FX series sound card and amp, but i am not
    willing to buy anything until i feel you have
    helped me to solve this problem first.
    please can you help, I am at the end of my tether
    with this sound card.
    kind regards
    Martin Waite
    Message Edited by Daniel-CL on 0-28-2006 :36 PM

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    i played ac3 movies from my com' and still i dont hear in 5. ch.
    when i configure the settings to 5. i hear only L & R....
    WHY?
    p.s. english is not my best language...

    dagdedan,
    Check the following article and set the sound card decoder to SPDIF Passthrough.
    http://us.creative.com/support/kb/article.asp?l=2&sid=2929
    Also you will need to select a similar option from the DVD playback software so that it could also bypass the decoding to the receiver.
    Jason

  • Audigy 2 Platinum Ex No longer working properly under vista

    ;Audigy 2 Platinum Ex No longer working properly under vistat I have just upgraded to vista and I find my sound card to be no longer functional
    I have upgraded all the fri'vers I can find
    SBAX_PCDRVBETA_US_2_8_000.exe
    creative_sbxfi_250002_vista.exe
    and a couple of others that SecurityCentre found
    And when I open "Surround Mixer" I get "The selected soundcard is not supprted by the application," whatever the hell that means.
    Ihave spent all day researching installing rebooting, and cannot get microphone, and all the other functions "what you hear" etc to work.
    What must I do to get this perfectly good sound card to work please. Vista has been out for some time now, and I would export supportingdrivers yo have been redily visible.
    Thank you in anticipation.

    ? I guess Creative doesn't care about living up to the promise that their product is upgradeable as new technologies emerge such as VISTA. They were give plenty of warning, that it was coming out, and it has been out for some time. I guess the $700AUS I spent is down the tubes, because the lazy people at creative cannot be bothered to bring it into compatibility - AS PROMISED with "peace of mind" they said. There is no way that I will acti'vely tell people how good creative is any more. In fact I will be acti've in just the opposite.
    Get of your backsides and support AS PROMISED, we deserve it, instead of giving us second rate partial compatibilities. I have wasted the best part of a week trying to get it all sorted, where do I send the bill for my time? Hvae I got sour grapes? No, I just expect decent support as promised.
    I issue the challenge - ?Provide decent support and I will retract. Fair is fair. I PROMISE.

  • Audigy 4 platinum pro Microphone im

    Simple one here, i'm just about to buy some leads to connect my condensor mic to my external hub. I just bought a preamp, yet don't have all the leads for it to work. Will a 'balanced /4" TRS connector' fit into the 'Mic imput'/'line-in' of my Audigy 4 platinum pro soundcard? This is opposed to an 'Unbalanced /4" TS connector'. Help will be appreciated! Carry on being CREATIVE
    P3U6!SUn 3H+

    Hi there,
    I nearly freaked out when I got the platinum pro as I thought I could get no decent power in direct guitar and microphones. You said you bought a preamp, but there is a preamp switch for Line In/Mic on the front of the hub. I have been using this for boosting mic and guitar signals and it is okay but was wandering what preamp you bought and if you rate it.
    Hope I haven't upset you by telling you about the built in pre-amp as it probably isn't the best quality anyway.
    Cheers,
    Paul D.

  • Audigy 2 Platinum sync probl

    Hello. I have had an Audigy 2 Platinum for over a year now and use it as a decoder for our pioneer stand alone dvd player.Speakers are Megaworks 550. The problem is the audio lags behind the video after an hour or so into the movie. The souncard is in its own irq 8 with no conflicts. The latest drivers and software are installed and the same with xp pro service pack 4.Any idea how to resolve this for the only fix now is to stop and restart the player or toggle between spdif ac3 decode and default i audio hq. Im getting fed up with this and will just get a regular reciever and speakers if it cannot be resolved . Thanks in advance.
    Bug

    I came here looking for this exact problem. However mine is NEVER in sync when I use the SPDIF mode. As soon as I turn it to normal stereo it works fine. In a related issue, the sound playback of any DVD is about half of everything else on my system. I have to turn up the volume to about 80% to hear a DVD at a listenable level whereas normal volume for me is at 40%.
    My stats are as follows: P4 3.2c, Abit IC7-G, 2GB DDR PC3200, Audigy 2 ZS Platinum, BFG 6800GT OC, XP Home SP2, and the Nvidia DVD Decoder. Everything is running the latest drivers. The volume problem has been happening ever since I purchased this ZS. I never had the problem with my older Audigy 2. The SPDIF issue is new to me since I have only recently been using it. Any ideas?
    Message Edited by aqualite75 on 2-3-2004 2:5 AM

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