Audigy 4 Pro Hub probl

Hi
I have just got an Audigy 4 pro. Everything seems to be working fine except parts of the hub. At the moment the Remote Control, volume, headphones and cmss etc dont seem to be working. But the other posrts like the Firewire, optical, and spidf etc are all working.
So is this a problem with the hub or have I done something wrong?
Thanks

Well having spoken to Technical support for about an hour, they told me it could because my onboard sound card hadnt been disabled. Well I've disabled that and uninstalled its drivers. Then I did a clean install of the audigy4. Still the same problem. For some reason, the headphone volume slider in the surround mixer is greyed out and the isnt any headphone tab in the Audio console. Having been told that this is Creatives best product and "it cant have anything wrong with it", I am beggining to wonder just what is going on? I've completly disabled my old onboard sound, done a clean install and still the headphones/volume/remote etc arent working. Is there anything else I can try?

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