Audigy Platinum Pro does not work for microphone!!! CREATIVE HE

I recently bought the Audigy 2 ZS Platinum Pro mainly for guitar recording. The external unit that i plug my guitar into plays alright through the LINE IN 2 (I find it works better when you don't put a line out to your amp), though not spectacular, but does not play at all through the LINE IN which is designated mainly for a microphone (which i use for acoustic guitars). Even when I try plugging the mic in LINE IN 2 I have to scream to make it just register, and when I do it sounds fuzzy and barely audible. When I first bought it a fortnight ago it seemed to work ok, there appears nothing wrong with my sound blasters and i have tried the recording on a number of different software programs.
The recording dial is cranked and although i don't seem to have the option to use the mic boost which seems strange as it is a powerful computer, the recording level on the sound desktop does not make a difference.
Can anybody help me with this? Is CREATIVE aware that this is common complaint and are avoiding the issue?
Is it something wrong with the hardware or the operating system - Windows XP Home?
If so, should I take the soundcard back? The recording capabilities were the reason i bought this card!

Update.....
Anyway, to resolve this problem (after some discussion direct with Creative Support) I discovered that there is a trick in the Creative Surround Mixer that is not explained (at all) in the documentation, not is it very intuiti've.
In the part of the mixer with all the sliders the box on the left (ie. vol, bass, treble) is the master speaker volume, the box on the right with the single slider is the recording level (the icon above the slider selects the source) and all the sliders between the two boxes control the levels of each source going to the speakers. To ensure a pure recording and prevent any of the input sources going to the speakers you will need to mute any input devices you have connected in this section.
To put it simply, if you don't want your microphone input to go to the speakers mute them in the mixer. Only the single slider in the box on the right hand side of the mixer panel will set recording levels.
Hope this hel
ps.
<IMG height=6 src="http://forums.creative.com/i/smilies/6x6_smiley-happy.gif" width=6 border=0>

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