Audio and Bluetooth issue on Z3

Hi - I've recently upgraded to a Z3 from IPhone and am very happy but for an issue I'm having with the phone when it's connected to my cars stereo via USB or BT where it skips for about a second at random intervals.
I've tried turning off stamina, WiFi, Smart Connect etc as I found a bit of info on this problem online but not specifically for the Z3 and no-one with the problem recently.
I've also found the BT connectivity a bit patchy. The phone usually connects to my car but sometimes it starts playing music, sometimes it says it's playing but no sound and sometimesbit says "no service" on the stereo display but I can make or receive a phone call just fine. The music will not work until I re-pair the link. My wife's S5 works fine with the stereo as have numerous IPhones.
Any ideas?

@ScottC - Did you end up testing the other speaker?
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

Audio and video issue after Win 10 Upgrade - Split X2 laptop 64-bit

Any solution to the Audio and Video issues on Split X2 13" laptop after Windows 10 FREE Upgrade?? - Intel Core i5 processor- 4GB memory I'm sure others are have the same Audio/video problems: - there is Sound and video playback but the sound and video is repeated slowly forward....impossible to understand the audio. The video is clear but also being played in repeated frames as it moves slowly forward!- sounds coming out of the speakers ok - everything was working great on Windows 8.1 (before upgrading to Windows 10). there must be some kind of driver upgrade for IDT High Definition CODEC BEATS audio... is there a work-around until a real fix is provided?? Regards - VK

I have downloaded and installed the HP recommended IDT Audio Driver using the HP Assistant. The current installed IDT High Definition Audio CODEC driver is: STWRT64.sys 6.10.6498.0 The laptop was rebooted but the problem still the same.....Audio is garbeled and impossible to understand the words...video seems ok when playing Youtube videos. My Split 13 X2 product id is: E2S66AV BIOS F.27

N91 WLAN (WiFi) and Bluetooth Issues.

Hi Everyone,
I am having some issues with my new N91. I recently had the firmware upgraded, and the issues have not improved at all. I'm hoping someone out there has faced and solved some similar issues, or perhaps that you can point me in the right direction towards finding a solution of my own.
WiFi (WLAN). Okay, the N91 comes with WiFi built in. I have been able to find networks, and browse the internet on my phone, in Infrastructure mode. It is pretty simple. The problem has to do with encryption.
On my home network, I use WPA encryption with TKIP. The N91 configuration screens give me the option of using WPA with TKIP, but the phone won't connect. I tried changing to WEP on my home network, and configuring the N91 to use that encryption instead, but it also did not work.
Since I use other computers on my network with WiFi, turning off encryption is not an option. I did test the phone and the router with encryption off, it connects.
The issue is, the N91 will only connect to un-encrypted networks. This is fine for free hotspots, but I want to sync with my home PC via WLAN, send email and use the phone via VOIP. I also need to connect to encrypted networks on the road.
Has anyone managed to connect to an encrypted network with an N91? Do you know what specific hardware you were connecting to, and what protocols you used?
The second issue is Bluetooth. I drive a 2006 BMW M3 with bluetooth support. My old phone (Sony t630) connected to the car via bluetooth flawlessly. It shared the phonebook with my car, and automatically diverts calls to the car when I'm driving. I can answer the phone via a button on my steering wheel, which automatically cuts out the radio and allows me to take calls while driving.
The Nokia "pairs" with my car. However, regardless of what I do, it will not share the phone book, nor will it transfer audio to my car's sound system. According to the Nokia documentation, the pairing process requires that a code be entered for the bluetooth device on the phone, and for the phone on the bluetooth device. I cannot set a code in my car (the bluetooth device), since that is not an option. I can set the code on the phone for my car, and the phone then reports "Pairing Complete". Setting a code on the car was not required for my trusty old Sony. Though the N91 claims "Pairing Complete" there does not appear to be any mechanism for activating the car handsfree via the phone, and the car does not automatically take a call if the phone rings while paired. (On the Sony, one can "Send Call" to a blue tooth device, if the device doesn't automatically take the call, or if the pairing takes place after the call has been initiated.)
Does anyone know of a work around to get the phone to pair for audio (I can live without the phone book). Does anyone know of a third party application that will fix the blue tooth on the Nokia to make it work more effectively with my car?
Any information that can be provided on either of these topics will be greatly appreciated. Thanks!
Dan

Hi,
Thanks for the reply. Starting with the bluetooth aspect of your question. I can't say for sure which profiles the Bluetooth on BMW supports (still researching). I can say that my Sony t630 supports all of the protocols you listed, though I can't say for certain about the "AG" aspects. It lists:
File Transfer
OBEX
Object Push Protocol
Handsfree
Headset
And several others that I don't think are relevant to this particular issue. As I said, my phone lists "Handsfree" not "Handsfree AG". I'm still trying to research what if any distinction exists there.
The important point is that the bluetooth on the BMW isn't wholly defective. It does work with at least one phone. The bluetooth on my N91 hasn't worked with the car, but I have no other hardware to test with. I don't think it is defective either. I believe they both function, I just need to figure out what needs to be done for them to play together.
I think there are two questions that I'd like to find answers to. Has anyone ever modified a bluetooth profile on an N91 (or other Nokia)? Is it possible to add bluetooth profiles that don't already exist on the phone?
As for the point I made about my N91 not connecting to encrypted networks. I am correct to assert that it does not connect to unencrypted networks, though syntactically I shouldn't say "The N91" since it implies too much.
Semantics aside, my N91 can't connect to encrypted networks so far. My research on this site (and others) indicates other users have faced the same issue, and none of those threads came to a resolution that I could find. Searching this site, and others, I had found no documented cases of an N91 functioning on an encrypted network. Since posting (on another site) I have found one user who has had success, but that user hasn't yet responded to my question of how exactly he pulled it off.
In the absense of any evidence explaining how to connect an N91 to an encrypted network, and the prevalence of people expressing difficulty with it; I think it is correct to say "The N91 will only connect with un-encrypted networks."
I'd really like to be wrong on that statement, since I own the phone and I want to connect to an encrypted network. However, I haven't been corrected yet. So, if you can point me to a thread or discussion explaining what settings were used to make a successful connection on an encrypted WLAN of any type, that would be great.
To anyone reading this or helping out, I really appreciate your time and attention. Please let me know if I can provide any other information to help with this question, or on any other topics.
Dan

Audio and Video issue with Windows 8.1 upgrade on Ideapad n585

I upgraded my Ideapad N585 to Windows 8.1 the other day, took forever, but it made it through. Unfortunately, I now get boot erors for the Dolby software, and the AMD Vision/Catalysyt Control Center. Neither of these programs are able to start, from startup or even manually. They just won't run. Sound seems to come out fine still, but I do have video issues.
First off, my computer doesn't seem to recognize a HDtv as a monitor through the HDMI port. I still get an image, but it's set to current screen resolution instead of 1080i. I tried using the detect button to force it to look for a second monitor (my TV), but it showed nothing connected, though at the time I was using two screens. Now my monitor's screen resolution seems to be a little higher than my TV's, but it doesn't fit the screen properly, and will sometimes put a black border around the desktop, not using the full screen. I have also noticed, that when plugged into the tv, if a background program like a screen saver starts (and I am one of the few people who still use them, I like BOINC, sue me), it will reset the screen resolution to what it requires. When the program exits, the screen resolution stays, and that becomes the new max screen resolution until I restart the computer. So far, it only does this through the tv, if I run the laptop monitor alone, it doesn't happen.
I did try updating the software with what's available through the support site, but nothing happened. I even went as far as to use the Windows 9x~XP standbys of completely uninstalling, manually removing everything from the system registry I could find relating to these two programs, and then finally reinstalling the software. Giving the audio and video a complete clean slate to work from, and got no positive results. I restart the computer, Dolby and Catalyst won't boot, and blind to HDtv. Problems as described above still apply.
Anybody else have this issue? Anybody got a fix?

have you found a solution to this?
My computer updated to 8.1 without my wanting it to, I have the same problems as you. I installed the video driver because the brightness was locked on what I had it. (the bar would move but did not change)
I searched for brightness and n585 and I was able to find a driver, now brightness works but HDMI still does not. When I plug in the TV both screens go black with all 4 options in the "project" screen.
*edit*
this worked for me i stumbled across this
I unplugged the power cable with the hdmi cable plugged in. Hit (windows key+p) scrolled to duplicate and it worked.I plugged in the power cord back in and it still worked.

Windows 8.1 Audio and Video issues

I recently updated Windows 8 to 8.1 on my 2012 MacBook Pro and it now appers that Headphone/Line In have stopped working.
This only occurs in Windows mode, when running in OS X Mavericks the issue does not occur so I am assuming that it is a driver related issue rather than hardware.
I also have an issue with dual monitor setup, if I attempt to change the resolution or go from Dual to Single then back again, it fails to locate the second monitor again. Once again, this all worked with no issue before the 8.1 update and no issue occurs while running OS X.
Has anyone else experienced these issues and/or know how to resolve them?
I have gone through device manager and it indicates that all drivers are up to date.

i too have the same issue. I did a fresh Bootcamp install of Windows 8.1 64-bit on my mid 2011 iMac and my built in audio and headphones have stopped working on the Windows side. OSX Maveriks is ok.
i also went to the device manager and all of my audio drivers are up to date...still no sound.
i have uninstalled and reinstalled all audio drivers, disabled then enabled them several times...still no sound.
i have unistalled the graphics driver (i read somewhere else that there was an issue with it)...but still no sound.
can someone help us out?
NOTE: i have a usb audio dongle that works on windows. but it only controls my headphones. when i plug in the headphones into the built in audio jack on the iMac it doesnt work.

Audio and speakers issues with the new iTunes 7

Hi,
I also have an audio problem after installing the new iTunes 7. It seems after iTunes have finished "determining the gapback playback information", all audio from iTunes and Quicktime only comes through my two front speakers. I have a 5.1 setup for my computer and it seems is only a iTunes and Quicktime issue since Windows media plays the audio just fine. Anybody know what the issue could be? I'm on Windows XP by the way.
I have checked my speaker setup and sound card and this problem does not occur in Windows media or any other media software. It seems that it only occurs with iTunes and Quicktime.

Yet another person with the exact same problem, with the same sound card. Everything is up-to-date. I've tried all of the other "fixes" but its either done nothing, or given me use of my rear speakers but added an awful awful ear shattering static. I've tried everything. I even stood on one foot.
Furthermore, my EAX options do not work with iTunes 7 either, though they work with the older versions. I can't even adjust the speaker balance (front to rear, right to left). This is an isolated problem, only with the new iTunes and QuickTime. Everything else on my computer works just dandy, and cooperates with my speakers (5.1 surround) and my EAX settings.
Edited because I said video card, not sound card.. I'm tired, been trying to fix this for an hour.

Audio and Webcam issue

Recently, my HP ENVY dv6-7210us Notebook PC has stopped being able to play any sound from anything. The issue includes several programs being unable to run audio files due to this, rather than just playing the file and no audio coming out. Additionaly, I find out a few days later that my built in webcam also is unable to work, although a USB webcam may still work if plugged in. I am close to assuming this may be a hardware issue rather than software, but I am making sure all my bases are covered.

Hi @InsanitySpiral
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some audio and webcam problems. I will be happy to help you with this. Are you using Windows 8 or 8.1? For the webcam problems try this HP document Webcam Troubleshooting.
For the audio issue do you get any sound if you plug in a set of headphones? I have included a number of troubleshooting steps below and a couple of documents as well. There was an issue with a Windows Update that was causing sound problems about a month and half ago. I don't imagine that is the issue at this point but if nothing else works there is a workaround for the Windows Update below.
The first thing to try is this HP support document No Sound from Speakers. It has a number of good troubleshooting steps including using the built-in Windows troubleshooter.
Another solution is to uninstall the driver manually then force Windows to reinstall it. Follow the steps below to do that.
Step 1: Open Device Manager and open Sound, video and game controller section.
Step 2: Right click on your audio driver and select Uninstall.
Step 3: Restart the computer. Windows will then force in the driver on startup.
The last troubleshooting step is to try creating a new user account to see if the issue is only affecting the one account. This can happen is something has been corrupted in the one user profile. This HP support document Managing User Accounts and Logins look under the section Creating a new account in Windows 8.
Here is the workaround for the Windows Update:
At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407.
Uninstalling the Windows Update, then hiding it, is the only method of eliminating the issue if it caused by this update. Here is the procedure for uninstalling the update:
Step 1. Go into Control Panel, then click on “Programs and Features”.
Step 2. Click on “View Installed Updates”. Look for the update with the ID number KB2962407.
Step 3. Right-click on the update and select “Uninstall”. Restart the computer.
Next, here is the procedure for hiding the update:
Step 1. Go into Control Panel, then click on “Windows Updates”.
Step 2. Click on “Check for Updates”. When the process is completed, is should find important update(s) available. Clicking on the message will open a window where the important update(s) is.
Step 3. Right-click on the KB2962407 update and select “Hide Update”. This will prevent the update from being installed next time Windows Updates are being installed.
(source material)
Looking forward to hearing how this worked for you.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Touchpad and bluetooth issue

Hi,
The bluetooth and touchpad enable/disable feature is not working on my hp g4 1303AU model. I have installed lots of bluetooth drivers but to no avail.
Please advise.
Thanks,
Parag

Hello @paragpratim,
I have read your post on how the TouchPad and Bluetooth software on your computer is not functioning correctly, and I would be happy to assist you in this matter!
Since the TouchPad and the Bluetooth are collectively not working, I recommend installing the original software and drivers that first came with your notebook computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7) or for (Windows 8).
Once this software is installed, please follow this resource on Using HP Support Assistant (Windows 7) or for (Windows 8) to update the drivers.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Yoga 13 WiFi and bluetooth issue resolved

Unfortunately, I also met WiFi problems, but also found unexpected and sad solution.
Wifi worked pretty well at working place, but had problems at home. As an experiment I brought WiFi router from the working place home. It did not work!
At home I used pretty old keyboard and mouse plugged into passive USB hub. As soon as they were disconnected, problems disappeared. WiFi was also stable after I plugged power supply into the USB hub.
We are making 24-bit analog-to-digital converter that connects to the PC via USB. I exactly know its current consumption (300 to 330 mA) and know that it correctly handles USB rules about power regulations. Maximum current, specified by USB2.0 standard, is 500mA, so consumption of our ADC is within limits. As soon as I plug this ADC in, WiFi connection immediately disappears at the working place.
In the case of other devices, such as USB flash drive, power consumption may depend on the activity, increasing as it writes or reads something, and decreasing at the moment of inactivity.
I'm pretty sure that Lenovo placed their WiFi/bluetooth module on the same USB hub with right-side USB2 connector. Any device, that requires energy, being plugged into USB2.0 port, immediately destroys WiFi (and presumably bluetooth) and it is rather hard to get it back alive without special dancing around.
So, conclusion: never plug anything into USB2.0 port, if you need WiFi. This decreases number of available USB ports from two to one. Lenovo team should be blamed for that, not driver manufacturers or board manufacturers - Lenovo did non do its construction job well.
I am not sure, that all WiFi and bluetooth problems of Yoga discussed at this forum have the same reason. But in any case incorrect implementation of USB2.0 power should be considered before any other reason of malfunction.
Car manufacturers recall their products in the case of a failure. What about computer manufacturers?

Citation from Wikipedia:
The USB 1.x and 2.0 specifications provide a 5 V supply on a single wire to power connected USB devices. The specification provides for no more than 5.25 V and no less than 4.75 V (5 V ± 5%) between the positive and negative bus power lines. For USB 3.0, the voltage supplied by low-powered hub ports is 4.45–5.25 V.[61]
A unit load is defined as 100 mA in USB 2.0, and 150 mA in USB 3.0. A device may draw a maximum of 5 unit loads (500 mA) from a port in USB 2.0; 6 (900 mA) in USB 3.0. There are two types of devices: low-power and high-power. A low-power device draws at most 1 unit load, with minimum operating voltage of 4.4 V in USB 2.0, and 4 V in USB 3.0. A high-power device draws, at most, the maximum number of unit loads the standard permits. Every device functions initially as low-power — but may request high-power, and get it if available on the providing bus.[62]
Obviously, WiFi adapter is a high-power device. If it does not have sufficient power, it will start power saving program by reducing speed. Even lower power may interrupt ins basic functions. When I connect another high-power device (HDD or ADC) to the same hub, it should get its 500mA from the hub. Seems that starting at this moment WiFi receives much less current than it requires and stops working.
If something is plugged into USB3 port, and this something does not utilize all energy it requested, WiFi starts working again.
I would greatly appreciate if somebody repeats my tests using Yoga or Yoga 2 Pro.
Test:
Reboot your system, all USB devices disconnected
Open http://www.speedtest.net site and measure Download connection speed (Speed1)
Connect external HDD to USB2 (NOT USB3!) port
Wait until HDD is connected
Test Download speed once again (Speed2)
Report results to this blog as Speed1/Speed2 couple of numbers
Thank you in advance

How can i fix my wifi and bluetooth issues in yosemite?

Hi, after upgrading to Yosemite I've noticed that my bluetooth trackpad (Logitech t651) and wifi connection are having serious conflicts which result in sluggish trackpad response or occasional wifi connection drops.
I would have some occasional sluggishness with my trackpad in Mavericks but it would never lead to dropping of my wifi connection. Here is a little more about my configuration, my wifi connection is 2.4ghz, I have read that upgrading to 5GHZ would solve this problem but this would of course require me to purchase a new router which I would like to avoid. I have noticed that if i turn off my wifi, my trackpad is 100% smooth and responsive so the two issues are definitely connected. Does anyone have solution to fix this problem that doesn't include changing the wifi broadcast channel (which I've already tried), switching to 5GHZ, or utilizing an ethernet connection? Thanks

I think I'm having a similar problem, my wifi disconnects when a bluetooth device is connected to the MBA.
I have a MacBook Air (13-inch, Mid 2012) with WiFi and Apple Trackpad. I'm unable to use the trackpad(bluetooth) and wifi at the same time. If I turn off the trackpad then the wifi works fine and if I shutoff the wifi then the trackpad works fine. This configuration was working fine prior to upgrading to Yosemite.
I experienced the same problem at home and at the office.
Additional test:
I turned off the bluetooth trackpad and connected my bluetooth headphones to the MBA. The wifi disconnected as soon as I paired the headphones with the MBA.
I have had no problems with the MBA's keyboard or integrated trackpad.
Rick

10.6.4 Update and Bluetooth issue

I just updated to 10.6.4 and my MBPro now doesn't allow bluetooth keyboard or mouse to wake when sleeping. The option to "allow bluetooth device to wake computer" is greyed out. This wasn't an issue prior to the update.
Any ideas?

I am thinking there was a problem with BT and sleeping of MBPs. I have a bluetooth mouse and disabled that feature in 10.6.3
I don't need my mouse to wake my MBP anyway. Sorry I am not much help. Just stating my view.
I just checked my computer...that area is not grayed out on mine and I am at 10.6.4.
Message was edited by: ScorchinScooter

T41 Audio and Modem Issue (Need an expert opinion)

My T41 has been working great for years, suddenly when the computer went into standby and came out there was no audio output. No software had been changed recently and windows updates were disabled (to prevent SP3.) A simple reboot fixed the issue but then it occurred again when the computer went into standby. I assumed that it was a driver issue and uninstalled and reinstalled the driver with no success. The computer was showing the device in device manager with no errors. Now the device has flat out disappeared from device manager and the modem has disappeared as well and been replaced by a standard modem driver. At this point I reloaded Windows XP on the machine and installed all drivers for the machine. The audio device is still not present in device manager nor is the modem. The Soundmax installer gives error message "driver not found reboot your system" at the end of the install. Upon booting Knoppix it did not find an audio device either. Updated the BIOS with no success. Seems like a dead audio chip.. Can anyone think of anything else to try? There is not an option in my BIOS to enable/disable audio. Thoughts?

I don't like the fact that Knoppix hasn't found the audio device...you might be shopping for a sound card soon...
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

IPhone5 and bluetooth issues

I have the iPhone5 and I am trying to pair it with my macbookpro model 3,1. The computer reports the devices paired but the phone reports that the macbook device is not supported. When I try to browse the phone from the computer then I get system not supported message. I know my macbook is a bit long in the tooth but I am running OS 10.8.2 without issues. Any suggestions?

When I see someone write something as completely moronic as "There is no reason to pair the iPhone with the computer otherwise.", I feel compelled to comment just to set the record straight. If proper Bluetooth functionality is not something that you require, then fine. However, don't go making ridiculous sweeping statements assuming that no-one else would ever want this ability.
Perhaps you are one of the people who will also continue to use Apple's Map app instead of Google's app. Because there really is no reason to know the correct location of places, now is there? (Just in case you didn't get it, I was being sarcastic )
By the way, I did choose a different device for my personal phone. I bought a Samsung Galaxy S3 for myself which is an absolutely fantastic phone - easily the best phone I have ever owned (and believe me, i've owned a fair few). And yes, it does support all of the aforementioned Bluetooth features.
Unfortunately, I was given the iPhone5 by my company, and have had no end of problems with it . Hence why I seem to spend a lot of time on these support forums.

Recovery Partition Missing and Bluetooth Issues After Update

After upgrading to 10.9.3 my recovery partition is gone and my bluetooth will pair with a new device, connect, and then disconnect. After that I am not able to reconnect the new bluetooth device. I can see it, but can't connect to it. I have tried multiple bluetooth devices, and they all do the same thing. I am really baffled about the missing recovery partition. Any ideas?

I still don't know what happened to my test Aperture Library after the update to 3.4...Not only were my previews lost, but so were the original images! Needless to say, I haven't bothered to update the main library on the Mac Pro because I don't want to deal with this level of uncertainty (even with backups in place).

App catlog and bluetooth issue

hello sir i m from india ijust brought a palm pre 2 unlcoked p102una version actully i m new wid ths os so i dnt knw how to download aapppss .. And its app caltog is also locked every time i open it it says action could not be completd try again later .. plsss help mee out and pls tell me how to install apps in palm pre and there is also one more prob with its bluetooh cant send or recive file with other phone to my palm pre thnksss in advanceee ...
Post relates to: Pre 2 p102una (Unlocked NA)

The reason that it can not transfer files over Bluetooth is that the profile required for that functionality is not included with the Pre (it's never been included with any webOS device unfortunately).
What is the exact error message you get when trying to access the App Catalog?

Audio and Bluetooth issue on Z3

Similar Messages

Maybe you are looking for