Audio and Video call greyed out

Hi. I m using ichat (lion OS) in my mac mini. My problem is cant video call or even call anyone, but people can video call me. When other's call me, both video and audio works fine. But in my ichat all i see is greyed out audio or video call. Please help..

HI,
If your Video Menu says Video Chat Enabled and your View Menu says the Show Video Status is On and the Bandwidth is set to at least 500kbps then I cannot see why you cannot initiate Chats.
You should either be able to click a green video icon next to a Buddy or highlight them and then use the icons at the bottom of the list (Or right-click a Buddy and you the pop up menu or highlight and use the Buddies Menu)
(i.e. there are lots of ways to start a chat)
If the Buddy is greyed Out but still showing a Video icon (Also greyed out) then that Buddy has faulty login.
Dark text Buddies are ON line but greyed out Video icons are then Busy
8:11 PM Monday; April 9, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Lync 2013 and Macbook Pro (can not complete the call ) on audio and video call

hi everyone ,
we installed lync2013 server on windows 2012 server .Windows client working perfectly without any problems but we have some MacBook pro (maverick) with lync 2011 installed (14.0.8) .Mac clients can log in , make Instant messaging but can not make audio and
video calls at the moment.When I had done some logging on lync server , I ifigured out the following error message which is
"Start-Line: SIP/2.0 401 Unauthorized"
TL_INFO(TF_PROTOCOL) [LYNCFE\LYNCFE]15EC.26C8::05/30/2014-13:08:46.224.00000BF4 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265)) [3440658878]
Trace-Correlation-Id: 3440658878
Instance-Id: 10DF1
Direction: outgoing;source="local"
Peer: 10.45.40.22:54285
Message-Type: response
Start-Line: SIP/2.0 401 Unauthorized
From: <sip:[email protected]>;tag=118c2f6503;epid=1dac663933
To: <sip:[email protected]>;tag=59BF4D7B62264F8A815140BEC75A72BC
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CSeq: 2 INVITE
Via: SIP/2.0/TLS 10.45.40.22:3540;received=10.45.40.22;ms-received-port=54285;ms-received-cid=243800
Content-Length: 0
$$end_record
any ideas related with this error ???
1-I had tried 3 different mac book with 4 different user account
2-Fresh installed lync 2011 on each MacBook ,

Hi,
Please try to clear all preferences for Mac Lync.
You can do as following steps in the link:
http://www.unicom.iu.edu/kb.php?docid=bave :
1. Quit Lync for Mac.
2..In your Home folder, open the Library folder. Note that Mac OS X 10.7 and later hides your Library folder. To access it:
       1. Press Command-Shift-g, or from the Go menu, select Go to Folder... .
       2. In the Go to Folder drop-down window, enter ~/Library, and click Go.
3. Remove the following files from your Library folder:
          /Users/username/Library/Preferences/com.microsoft.Lync.plist
          /Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist
          /Users/username/Library/Logs/Microsoft-Lync-x.log (This file is present only if you turned on Lync Logging.)
          /Users/username/Library/Logs/Microsoft-Lync.log
4. In your Documents folder, remove the following:
          /Users/username/Documents/Microsoft User Data/Microsoft Lync Data
5. Optionally, also remove Microsoft Lync History:
          Users/username/Documents/Microsoft User Data/Microsoft Lync History
          Note: This optional step will delete saved conversations. For Mac users, the conversation history is not saved to the Exchange account, but instead is saved locally
to the Mac.
6. Open Keychain Access from the /Applications/Utilities folder:
     1. Delete any keychains on the left that look like the following, where emailaddress is your email address:
OC__KeyContainer__emailaddress
     2. In your Login keychain, delete the following, where emailaddress is your email address:
emailaddress.cer
7. In the /Users/username/Library/Keychains folder, delete all files that look like the following, where emailaddress is your email address:
OC__KeyContainer__emailaddress
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Rocky's answer is the correct one.
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