Audio and video tracks in movies and tv shows purchased at the itunes store do not play in sync on my desktop PC - can anybody help?
Any thoughts?
Purchased movies from iTunes are automatically available on Apple's cloud, but not as part of your purchased storage; purchased movies are stored free, since you can redownload them any time (unless the movies are no longer available).
From Apple:
iCloud automatically backs up the most important data on your device using iOS 5 or later. Once you have enabled Backup on your iPhone, iPad, or iPod touch .....
What is backed up
You get unlimited free storage for:
Purchased music, movies, TV shows, apps, and books
Notes: Backup of purchased music is not available in all countries. Backups of purchased movies and TV shows are U.S. only. Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or iBookstore.
Some previously purchased movies may not be available in iTunes in the Cloud. These movies will indicate that they are not available in iTunes in the Cloud on their product details page in the iTunes Store. Previous purchases may be unavailable if they have been refunded or are no longer available in the iTunes Store, App Store, or iBookstore.
You get 5 GB of free iCloud storage for:
Photos and videos in the Camera Roll
Device settings (for example: Phone Favorites, Wallpaper, and Mail, Contacts, Calendar accounts)
App data
Home screen and app organization
Messages (iMessage, SMS, and MMS)
Ringtones
Visual Voicemails
Similar Messages
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I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.
downloaded the updated iTunes and that did nothing. I then went through the form about $ very VERY carefully and discovered one field left blank. Once that was filled in, everything worked and I now have my free app.
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I just got a new iPhone 4S to replace my old iPhone 4S. There were some songs I purchased on my iPhone that were not on my iTunes library on the Mac. Now I lost them. The thing is, if I open the iTunes store on my Mac and go to "Purchased", the songs I bought on my old iPhone show up. They are also in my library, but there is an exclamation point next to them and they will not download onto my new iPhone! Help!!!!
I'm having the exact same problem and I am the only person who has ever been logged on to this computer to use iTunes Match. Only my wife also uses this computer, and she has never used or signed up for Match.
Interestingly, I have the same number of days listed on my error, 82 days.
Obviously, Apple has screwed up somewhere. I've put a help request in. If we cannot find a solution, we'll have to let everybody know that Match is a ripoff and that all should avoid this fraud like the plague...
Shalom, y'all!
L. Bangs -
hellpppp meee i just want french subtitles so when i watch the movie with my french friend, she'll understand!! thanks
Go to iTunes prefs>Playback - from the drop down menu select your language.
You will see sub-titles if the media is programed with sub-titles. Not all content has sub-titles.
MJ -
I've been using Ringtone Maker to add ringtones to my iPhone. The app is now telling me my music I bought from the iTunes store is not exportable. I downloaded a new app called Ringer and it says my song "has no audio tracks". Wha am I doing wrong??
never mind. i think it just makes you review the information -- it looks like you have to click through everything.
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A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV...other movies show up. Help.
It was Love Actually. It's been in my library a few years but is now missing. It's odd...it isn't even in the iTunes Store anymore. I think there is a rights issue because a message appeared in the store saying it wasn't available at this time in the U. S. store. Still, if I bought it years ago it should be in my library or I should get a refund....
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have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
How do I get to play all of my music that should be stored either on the computer or in the cloud?Hi,
Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
If space is not an issue, I suggest that you keep the music on the internal hard drive otherwise you can delete the tracks and play from cloud. In both instances, you should maintain a back up of all your music on a separate hard drive.
Jim -
my pc crashed and erased my itunes songs purchased from the itunes store. How do i get that content back without having to purchase them again?
I have somewhat of a similar problem. After iTunes last update, I am missing some of my purchased files of music,ringtones, and TV shows. Possibly movies, but just thought of that and did not look yet. Seems everytime there is an iTunes update, something happens, but usually an easy fix by just deleting music files from CD's that I loaded onto iTunes and no longer recognized after an update and reload from the hard drive. This time I do not have a current back up of all the music, ringtones, and tv shows I have purchased.
So I am also wondering how can I redownload purchases without being charged when there is no file left on the hard drive. It just stays listed in iTunes though. -
I have several songs in my ITunes library that show as ineligible to be uploaded to ICloud via Match, even though most of them were purchased through the ITunes Store. Has anyone else experienced this and figured out why?
I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~) -
I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?
You copy them from your old computer or your backup copy of your old computer.
The iphone is not a backup/storage device. -
Ok. So my iTunes started acting up a few months ago. ALL of the songs I purchased from the iTunes store stop in the middle of the song and then go back to the begining (I keep it on repeat one song by the way). Please help!!! (Windows 7) I would really like to hear my songs all the way through, but I can't . I tried the "Convert Protected ACC files to Purchased ACC files fix" but it DIDN'T work. I don't know what to do. It does it when I transfer the music onto my Classic too.
What do you mean "doesn't recognize"?
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why are not all my songs I have purchased in the itunes store and are on my computer not on my phone? Very frustrating I purchaed almosta $100 worth of songs for a trip and they are not on my phone after continuious syncs. Do I have to pay for itunes match for this?
Welcome to the Apple Community.
Have you actually selected them to be synced to your device from the iTunes sync settings. -
I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones. Can anyone help?
Edit > Preferences. Select the check box for Ringtones, this will add them to the listing in iTunes.
Not sure that really answers your question though. -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808)
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