Audio book chapters play randomly though shuffle is set to off

I have turned off the 'shuffle' option in the Music section, but my audio book(s) still play chapters in a random mode.  From intro and chapter 1 to chapter 18 or 22.  Also the reset procedure seems not to work.  I wanted to try this to see if it would re-set the chapter issue, but I don't seem to be able to hold the wake/sleep touch and press the sound down button for 6 seconds as described in the manual.  Any ideas?

Thank you for taking the time and trouble to reply, Santo!
I tried your suggestion, but it didn't seem to help, but then I noticed something that I hadn't noticed before. Half of the discs were titled "Disc XXX" and the other half were titled "Disk XXX". (Notice the spelling of "Disc" vs. "Disk".) Once I made the spelling uniform, everything was fine.
Thanks again!
Judie

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