Audio chat between G3 and macbook

Hi,
trying to get my sisters Imac G3 500 panther to audio chat with the current whitebook. My sister can audio chat between the two using the same router, but cannot connect when the whitebook is being used away from the house. The whitebook can successfully video and audio chat to other computers. is this a setting issue with the imac? The whitebook is a mac.com account while the imac is AIM.
Thanks,
Phil.

Hi,
Ok.
Can you confirm that they are at the same location ?
I am sure I understand that they are using the same device to get on to the Internet (the BT Home Hub)
Umm.
Remote IP Invalid (error 4 to those users above 10.4.7 who can view the Logs) is an issue normally only seen at the end that is away from a Leopard user.
It normally points to an Issue at the Leopard end where their iChat (Yours in this case) has a LAN set up where iChat can "see" the internet twice.
Caused by two DHCP servers on the same LAN. Connecting by Ethernet and WiFi to the same router, Same with a neighbour's wifi whilst Ethernet to your own, having Parallels installed and running Sharing the Macs IP and allied to that having Internet Sharing On in System Preferences > Sharing in Leopard.
The BT HOME HUB has been an issue for iChat 2 and iChat 3 users in the past.
Things improved when BT updated the firmware to 6.2.2.6 (AS seen in these Pics for the BT HOME HUB original)
The issue was that they offer a VoIP service (Phones over the Internet) and this uses the same port that ichat uses to send the SIP invite after you send the Visible one.
BT HOME HUB Instructions for Access and Pics
This site is base on doing Port Forwarding.
She does not need or in fact Want to do this but the site does tell her how to access the set up pages.
Two things.
One from the pics you can see this device can do UPnP
She/they should check this is active. Most likely it is if the MacBook can answer or contact you. (Port Forwarding (or Triggering) or DMZ should not be Enabled.
In the first real BT Pic you will see it list BT Broadband Talk and BT FON
One, if not both, are likely to be something to do with using a phone over the internet. (The FON thing might be a hotspot Wifi thing)
The Setting is most likely controlled in the Advanced > Telephony options (tabs and subtabs)
She will need to check what if any port this says the BT HOME HUB uses.
The Previous version was in fact made by Thomson-Alcatel and these also had a specific issue that other Thomson-Alcatels have/had until it got to the BT own firmware I mentioned.
I am not sure who makes this one and the pics give no clues
Basically the device forces any SIP data to port 5060
This is the port she should look for in the telephony settings and see if anything implies this is what is restricting things.
Hopefully Defcom will also post as he tends to know a bit more about the latest on these.
I hope this helps so far.
10:32 PM Friday; May 15, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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