Audio control in the lock screen won't work sometimes with third party apps. Has anyone else experienced this?

iPod touch 5. IOS 7

Hi Rspenia,
I am sorry to hear that your phone was damaged. I'd like to address your concern. Depending on how much damage was to the screen, it may need to be replaced. Was the issue with your screen fixed? Do you have insurance coverage on your device? If so and and you wish to replace the phone, you can file a claim online here http://bit.ly/07CrqPK. I hope this helps you with getting a working device and recovering from the broken screen issue.
Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport

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Audio control in the lock screen won't work sometimes with third party apps. Has anyone else experienced this?

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