Audio cuts off then video moments later for Jabber users when content is shared during a multipoint VC

       If a presentation* is being shown from a VC end point/or by Jabber, the audio cuts off, then the video of the Jabber user freezes. The call has not ended on our end we can still hear and see them. A few moments later their video on our end freezes and the audio is lost. The call is finally terminated a few moments after.
       When this happens to the Jabber participant they either have to restart Jabber or in some case have to reboot their PC
       The Jabber participant can be cut off from their class 2 to 3 times throughout the duration of the class
       This happens over all the MCU\blades, so doesn’t appear to be blade specific
       Only appears to happen in multi –point conferences not in point to point calls
*Presentation: This can be anything from a word document, to a PowerPoint presentation to a web browser
The warning they receive says:
The application has encountered a terminal problem.
Location:
Message: assertion failed. (link_ret = = GST_PAD_LINK_OK)
Domain: <no domain>

Is this problem specific to Jabber clients, or Jabber Guest? If the former, you'll have better luck over on the Jabber client forum:
https://supportforums.cisco.com/community/4551/jabber-pilot-support

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Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all videos and resync/redownload
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
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Message was edited by: Coyotegyrl

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Audio cuts off then video moments later for Jabber users when content is shared during a multipoint VC

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