Audio cuts out and video "freezes" every 10-15 seconds

So I recently switched to Verizon (about 2 weeks ago) for internet and tv. After about a week (with no video or audio issues), I decided that I wanted to get a DVR. So they shipped me a DVR Set Top Box - model is CHS 435HDC.
When watching live TV the problem isnt THAT bad...every 1-2 minutes the audio will cut out and the video will pixelate for about 1 second, and then it continues right along.
When watching a TV show that I recorded on the DVR it is REALLY bad...basically unwatchable. The audio and video will cut out briefly every 10-15 seconds, then it continues along normally for another 10 seconds or so then it cuts out for a second and continues again.
Obviously I'm going to ask for a different DVR to be sent to me but if it happens again with the next box I may just cancel and switch back to the "other guy". This is a pretty bad start to what I thought would be a new and better experience. (Im not even going to go into the horrible on-demand menu system.)
Wondering if anyone else has experienced this problem before with their DVR?
Thanks!
(Dont know if it matters but I am in Maryland)
Solved!
Go to Solution.

Generally but not always pixelation and picture break up is an issue with the signal to the set top box. Sometimes it's as simple as a loose coax cable, or the connector has come loose from the cable itself. There are other causes, but those are the easiest to start checking. I have sent you a private message to your forums inbox.
Lee_vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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