Audio disappears during Facetime calls

I frequently talk to a friend using Facetime, but occasionally my friend's audio disappears. When that happens, our only recourse is to switch to Skype. Can anyone suggest what the problem might be? My friend's Mac is a fairly recent iMac running Lion 10.7.5. My iMac is running Mountain Lion 10.8.2.
Thanks!

Dear Apple,
I have been a loyal customer since 1991. I have enjoyed nearly every product. I love - LOVE Facetime.
But the audio dropout problem STINKS. PLEASE FIX IT.
Seriously, there should be an easy software fix to prevent the auto-volume control from dropping one party's sound so low that it is inaudible. You can do SIRI for crying out loud, surely you can FIX THIS.
Thank you!
Blucaso
And yes, I'm going to post this message on every darn thread related til this. Everyone else should do the same. Make some noise people! Let's get this thing fixed.

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Audio disappears during FaceTime. Why?

After using FaceTime for about 10-15 mintues the audio seems to disappear. The person I'm face timing can hear me but I can't hear them. I've checked my volume was turned up and it was. Is this a common issue?

Dear Apple,
I have been a loyal customer since 1991. I have enjoyed nearly every product. I love - LOVE Facetime.
But the audio dropout problem STINKS. PLEASE FIX IT.
Seriously, there should be an easy software fix to prevent the auto-volume control from dropping one party's sound so low that it is inaudible. You can do SIRI for crying out loud, surely you can FIX THIS.
Thank you!
Blucaso
And yes, I'm going to post this message on every darn thread related til this. Everyone else should do the same. Make some noise people! Let's get this thing fixed.

My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am un to date on the OS also.

My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am up to date on the OS 7.1.1. Video and audio is froze on my end, only video freezes on the other end. It doesn't make a difference who makes the call either.

No, there isn't any setting that you are missing. Have you tried force closing FaceTime, and resetting your iPad?
In order to close FaceTime, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that does not make a difference, you could try resetting all settings, if you reset all settings you will have to enter all of the device preferences again in the settings app. That takes some time to accomplish, but you will not lose my data, media, apps or anything like that. Settings>General>Reset>Reset all settings.
If that doesn't help, the next step would be to restore the iOS software. Backup your iPad first, restore the iOS, then restore the backup.
Use iTunes to restore your iOS device to factory settings

My MBP with RD's Facetime camera freezes when changing portrait to landscape during facetime calls on the display of the person who i'm calling to, but it shows alright on my side, what's going on?

My MBP with RD's Facetime camera freezes when changing portrait to landscape during facetime calls on the display of the person who i'm calling to, but it shows alright on my side, what's going on?
Another thing is that on Skype, whenever i clicked to sharescreen it only show a complete black out window. nothing else.
Tried restore OSX mountain lion, doesn't work. what should i do?

kaeandcolesmon,
If you open the recovery drive (partition) it should only have a single folder (Recovery).
To make sure that your not saving restore points to that drive.
See:
Start, Control Panel, System, System Protection tab. Make sure the D drive partition is set to OFF so that it does not save there.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
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Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

My ipad mini crashes during facetime calls.

My ipad mini crashes during facetime calls. It happens 3 or 4 times during a 30 min call. My ipad restarts itself without any issues but why does it do this?

(A) Close all apps in the multi-task window
1.Double-click the Home button.
2. Swipe the app's preview up to close it.
(B) Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Static audio noise during a call

Hello,
Few days ago I bought Z3 compact and all works fine but one thing. I hear static audio noise (ssshhhhh) when speaker is activated - for example when i make a call or if i play music/video and turn volume down/off. I would like to know if this is normal on Z3 compact or i should go to service? I tried some other phone brands and there is absolutely no static noise on them. Can someone confirm me if he does/doesn't experience this? Btw. volume of that noise is not huge, just enough to annoy you during a call. Thx.
Regards.

Hi. Just an update on subject. I took the phone to the repair service and they said all is normal - so they are telling me that background sound noise in earspeaker is a normal thing on a top model worth 500 EUR. Great. This really deserves detail sound review to be made via YT video. I will analyze amount of sound noise with sound editing software and publish video. Then we will see how normal all this is. Btw. same problem is described also here:
https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/static-noise-on-xperia-z3-speaker/m-p/896695/highli...

Keypad during FaceTime call?

So if I make a FaceTime call on my iMac via my iPhone 6, where's my keypad?
Did they seriously forget to include that little bit of functionality?

Hey Dj Smooth,
Welcome to the Apple Support Communities!
I’m sorry I didn’t grasp your situation earlier but now I do understand. Once the call is initiated you would use the number keys on your keyboard to make selections in an automated system. Make sure that you have the phone call notification on your computer selected and your physical keyboard numbers will let you make selections.
Use your Mac to make and receive phone calls - Mac Help
Answer automated phone system prompts: Click the phone call notification and enter numbers.
Cheers,
Joe

Get audio stream during phone call?

Im just wondering if anyone knows if i can stream the audio of a telephone call in realtime foe use in my app. I want to clarify that i only wish to get the sound data from the microphone of the app user and not the other user on the other end of the call (for privacy reasons of course). Thanks in advance

Guys, my daughter in Norman at OU has had problems all day. Phone shows 3G connection and full strength on bars but slow texting, dropped calls and sometime even unable to call out. Rebooted phone twice with no luck.
Strange its Oklahoma. Several have made appts to genius bar. Tried to make on in OKC at Penn Square around her classes but could not. Only a few available next week on Tues and Weds. They seem pretty booked up - I bet with the same problems.
I suspect this is an AT&T issue, but if anyone gets back from the Genius Bar with answers or ideas, please post them here so we can all learn. Thanks!

Audio missing during video call

[Topic title updated by moderator to be more descriptive. Original topic title was: "Thank ago"]
I call video call to my sister away, complete with audio accessories, but somehow, I just saw my picture, but no sound is heard, I tell you I still hear normal,
I need your help

when I video call I can hear them but they cannot hear me. But when I call them on there phone no problem

USB headset drops audio input during Skype call

I just bought a new iMac. When I initiate a Skype call using the H650e, almost immediately after the call connects the H650e loses audio input. I speak into the mic but the person I'm speaking with can't hear me. When I open the audio preference pane, I see that the H650e is selected as the input device, but the levels are not registering when I speak.
This problem is reproducible; it happens every time I use the microphone with Skype on the iMac. However, it does not happen when I use it with Skype on my Macbook Air.
That suggests the problem might be with the iMac, but Apple is claiming they can't help because it's a non-Apple product. Logitech claims they can't help since the headset works with the Macbook Air. And Skype claims the same.
What now?

fyi ....
i ran a quick repair permissions with disk utility and the problem seems to have sorted itself out. on further thought i think this started to happen after i downloaded the latest s/w update from apple - i recall a whole bundle of fixes to various powerpc issues...maybe something here upset the balance.

NEW! iPhone recent audio problems/audio stops during phone call

I have only noticed this problem for the last 1-2 weeks. I didn't think much of it, until 2 other friends were talking about the same problem.
I will be in the middle of a conversation on my phone, when I notice that the other person isn't talking back...I'm getting zero audio out of the earphone. They can hear me just fine, I've discovered. I have to disconnect the call and then call them back.
One friend has an iPhone 3G. I have the 3GS. I'm using firmware 3.0. He has updated it to 3.0.1. Another friend has a 3GS with firmware 3.0.1 as well. Same problem.
I have noticed that it MOST frequently happens after about 4 minutes of conversation time, but it's not every time.
Has anyone else been experiencing this? This isn't the usual dropped calls or "call failed" message.

Guys, my daughter in Norman at OU has had problems all day. Phone shows 3G connection and full strength on bars but slow texting, dropped calls and sometime even unable to call out. Rebooted phone twice with no luck.
Strange its Oklahoma. Several have made appts to genius bar. Tried to make on in OKC at Penn Square around her classes but could not. Only a few available next week on Tues and Weds. They seem pretty booked up - I bet with the same problems.
I suspect this is an AT&T issue, but if anyone gets back from the Genius Bar with answers or ideas, please post them here so we can all learn. Thanks!

Microphone drops during facetime calls?

When I use factime, my microphone drops after a couple of minutes of conversation, I can still hear people, but they can't hear me anymore, what's the problem?
Thanks!

Same here . I was facetiming my friend & I could hear her perfectly but she couldn't hear me . I turned my volume up & so did she , & it still didnt work . We both put in earphones & nothing changed . I was thinking the wifi or something was weak but we both had 3 bars . She said it was mine because she facetimed with other people & heard them clearly . She facetimed me on her ipod , it was happening . So she tried her iphone ( iPhone 4g with ios6 update ) & it still wasn't working . So I thought maybe its not the facetime , its the sound all together . So I recorded a video of me talking & you could hear the movement of objects & the russle of the iPod , but you couldn't hear my voice . It was literally so soft to where my voice was basically on mute . I have no idea what's going on .

HT204380 My phone (iPhone 5S) getting green display after one second going to switch off then automatically ON during FaceTime

My iPhone (iPhone 5S) getting green display after one second going to switch off then automatically ON during FaceTime call. My OS version now 7.0.4. I think recent update actually to fix the above issue but still continues.

Similar issue Andrew. After installing 8.0, the IOS deleted 225 songs from one of my playlists, and I'm still "recalling" songs that are no longer in my Music Library. Fortunately, although the playlist of 235 had only 6 songs left on it ( on my Mac), the Playlist was not erased from my I -Phone. I was able to recreate the Playlist on my Mac, using the intact playlist on my phone. When I synched however, I was back to square one. I went to the Apple store, and I had to reset the phone . We also downloaded IOS 8.02. They saved my playlist in the Cloud, deleted it from my Mac, then synched it. Lo and behold, the playlist I recreated on my Mac, synched to my I Phone. After the reset, I had like 11GB of free space. (Its been 5 days since the "reset" and the number of GBs fluctuates from day to day !!)
When I got home from the Apple store I spent after hours reinstalling all the apps, synchng the phone to the Bluetooth in my car ( you know the rest of the saga) , I purchased a song from I Tunes. I "drag and dropped" it into a Playlist, and synched. Didn't work. Song shows in "Recently Added", but the drag and drop feature doesn't work. Bottom line, I'm not willing to "reset" my phone every time I add a song ! I've tried any number of fixes posted to this support community, but none have worked for me.
Furthermore, it took me 3 hours to get the phone re-synched to the Bluetooth system in my car. However every time I connect to "Bluetooth Audio", the system needs to "find" and "reconnect to" my phone. If you ( or anyone else ) finds something that might work for both the music synch and /or the Bluetooth, I'd appreciate your input.
Thanks, Lorenzo

Headphone volume too loud in Facetime calls - iPad Mini Retina 7.1.1

Hi,
I have an iPad Mini Retina Space grey 32GB Wifi version updated to the newest iOS 7.1.1.
I've noticed that the headphone volume during Facetime calls is always extremely loud even on lowest volume setting and there's no way to lower the volume further down. It's independent of the person I call, and the same problem appears in both in Facetime video and Facetime audio calls.
The bug only appears in the Facetime app and only after inserting the headphones and (not noticable when using the speaker). Setting a volume limit in Settings doesn't affect this loud volume during Facetime calls. I've tried 3 different headphones and I've also done a full reset of the iPad and setting up a completely new iCloud account.
I also have an iPad Mini (1st gen) and an iPhone 4 and I don't experience this bug on those devices.
Have anyone experienced the same bug? Any solution?

pandora? once I got used to it, it bacame second nature to simple reach over and toggle the hotspot off and on. not great if you have the constant need, but if you have the constant need, it wouldnt be shutting down in the first place.
If this is a big issue for you, and there is no persistant wifi available, you might think about a standalone portable hotspot. Pretty much every carrier in the US has one they would be happy to sell you, along with a data plan.
(look on e bay for a used one )

No audio when using FaceTime on iPhone.

No audio when using FaceTime on iPhone. The video works, but just static is heard during call. I have attempted multiple calls to another iphone and my mac. Should I send the phone in for repair?

Hi Anne-Lill Holme,
Thanks for visiting Apple Support Communities.
If you are not being heard during FaceTime calls on your iPhone 6, I recommend starting with these troubleshooting tips:
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.
From:
iOS: Troubleshooting FaceTime
Next, I recommend testing your iPhone 6 microphone in other applications, such as Voice Memos.
If you cannot be heard on recordings in other apps, see this article for additional troubleshooting help:
If your voice is too faint or sounds unclear using iPhone, or iPod touch
Best Regards,
Jeremy

Audio disappears during Facetime calls

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