Audio doesn't match video because repeated half way through

Question

Hi guys,
I am currently editing videos from my Canon SLR with Adobe Premiere Elements (Windows).
In the same project, I have only uploaded videos taken the same day with the same equipment. I have been able to process them all normally apart from one. For some reason, when I play this file with a basic video player, everything works fine but when I import it in the Adobe software and play it either through the small window or in the timeline, I have the same problem:
Everything works fine (audio and video in sync), until it reaches a specific point (totally random as far as I can tell) when the video keeps going but suddenly the sound repeats itself from the beginning of the file (and the audio which would correspond to the video is replaced by it). For you to understand better the problem:
Video:   ABCDEF
Audio:   ABCABC
I have tried opening it in a different project and somehow it happens exactly at the same point.
I am totally clueless of what it comes from and getting really frustrated!
Any idea?
Cheers
Babs

Answer 1

Hello, I'm new to using forums like this.  Is it appropriate for me to post that I'm having the same issue?  Also sounds similar to Audio doesn't match video because repeated half way through as well.
My situation is:
Win7 64-bit, i7 920, 2.67GHz, 8GB RAM
Multiple Nikon D7000 video clips I've taken play back fine except for the following clip.  In Windows Media Viewer, I have no problem, but in PE10, in the timeline editor, this clip repeats the audio from the beginning starting about 6 minutes into the video.  I have Quicktime version 7.7.5 installed which I noticed was mentioned as a possible culprit in the other thread.
I've been using my camera primarily for stills, but decided to have my mom tell her story before she wasn't able to.  I'm so frustrated with this problem because I know the audio is just fine since I can play it back synchronized throughout the entire clip in WMV.  I've tried cleaning out PE caches as best I can figure them out and created new projects without any better luck.
Any help would be greatly appreciated.  I'm open to getting a new version of PE or another program if I could believe that I wouldn't run into this issue again.  This seems like such a vanilla problem since all my other clips seem to be fine and this one does too on WMV.
Thanks for any help you can provide.  I don't really know where else to go to figure this out.
Joel
My Premier Elements Project settings are:
Editing Mode: DSLR
Timebase: 23.976frames/sec
Video:
Framesize: 1920 x 1080
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)
Display Format: 24fps Timecode
Audio:
Sampe Rate: 48000 Hz
Output from MediaInfo
General
Complete name                            : Z:\NikonVideo\MomsStory\JDB_20140702_6537.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt 
File size                                : 1.46 GiB
Duration                                 : 10mn 32s
Overall bit rate                         : 19.8 Mbps
Encoded date                             : UTC 2014-07-02 18:22:46
Tagged date                              : UTC 2014-07-15 03:24:05
NCDT                                     : NCTG
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : [email protected]
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 10mn 32s
Bit rate                                 : 18.3 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.368
Stream size                              : 1.35 GiB (92%)
Language                                 : English
Encoded date                             : UTC 2014-07-02 18:22:46
Tagged date                              : UTC 2014-07-02 18:22:46
Transfer characteristics                 : BT.470 System M
Matrix coefficients                      : BT.601
Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, Sign                    : Signed
Codec ID                                 : sowt
Duration                                 : 10mn 32s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 116 MiB (8%)
Language                                 : English
Encoded date                             : UTC 2014-07-02 18:22:46
Tagged date                              : UTC 2014-07-02 18:22:46