Audio Dropouts, MOTU Traveler

I am experiencing audio dropouts after replacing my old Mac G5 Dual with a Mac Pro 12 core, 64 bit. I am using a MOTU Traveler Firewire interface. The accompanying clicks and high frequency screeches indicate the the problem is syncing the interface with the computer. I suspect the drivers and firmware updates are the problems.
Are any other music studios using Mac 12 cores users experiencing this problem?

sorry but does anyone here know what 2 do ???
i have been at this problem for the last month i have reinstaled express, the sound card, my midi card,
and have looked at just about every manual and help topic obn the web and hard copy that i can find about audio routing and recording....
i'm going to take this heap of s£@t back to the shop and buy pro if no one can help me (but i can't afford 2 yet)
my kit list is
macbook pro 2.16ghz, 2gb ram, 100gb hdd, logic express 7.2.3, motu traveler, motu midi express 128, m-audio trigger finger, edirol pcr m-30, roland tr-909, jomox xbase-09, nord rack 2, micro korg, dbx 166xl and ableton 6.0.7 plus a few vst and au plugins.

Similar Messages

No sound and meters do not move with the new Motu Traveler

I recorded four channel of audio with the built in sound on my power book G4 1.6 until I got a Motu Traveler fire wire audio interface. I got to preference/Audio in Logic and switch to Motu. Then when I play the song, there is no sound and the channel meters do not move. I have Logic Pro 7 version 1.0.1. I updated the OSX Tiger to 10.4.2 and the Motu fire wire to 1.2.5.2.
I can here audio throe head phones on the Motu if I plug a mic in to it but it will not show up in Logic.
Yes the fire wire cable is connected. It reacts to logic start up (click,click etc,.)
What am I doing wrong.
I'm an ex Cubase user whom switched to Logic and thought it would be easy.

I dont use logic but I have had some similar audio routing issues with my mac and my traveler. if you can hear audio out your phones see if the default stereo output for the traveler is set to phones, that could cause this problem. click on the motu fire wire icon (not the cue mix dsp) and make sure you default outs are set to whatever you have speakers plugged in, also go into your audio midi set up for OSX and make sure every thing is for the traveler to be the default output. you might have to re-launch logic to make it see the changes, not sure though i dont use it.

SEND MTC from LOGIC to MOTU TRAVELER

Hi!
In DP I can successfully 'generate form sequencer' SMPTE (in the MOTU SMPTE Console) - it follows the song position and sends the SMPTE time to the MOTU Traveler which I can then route via an analog out to external devices to sync with DP. I am able to sync up a Pro Tools session in another computer. Can't figure out how to get Logic to do this.
Nor can I figure out how to get LOGIC to read MTC sent to the IAC Driver from DP. Shouldn't LOGIC be able to chase another software application?
Thanks for any suggestions!
Craig

It really depends on the FX you're using.
Here are two simple examples:
1) Let's suppose you want to insert an external hardware compressor on Audio 1.
Insert I/O plug on Audio 1, with its output set to Bus 1 (instead of 1-2)
In the I/O plug, set the ins and outs to 3
Connect the output of your compressor to your interface, input 3 and the compressors input to output 3 on your interface.
In Logic, create Audio 2
In Audio 2, choose Bus 1 at its input, 1-2 as it's output.
Record your compressed track on Audio 2
Because you're creating a roundtrip through your interface, you'll create some delay. So when you're done, adjust the start of your new region on audio 2 to match that of audio 1. Be careful not to create a feedback loop while you're hooking all this up.
2) Let's suppose you want to use an external reverb unit. In this case, you probably want to use it on an Aux, and not record it, but have it available to send to from any track.
Let's use Bus 20 to send to your reverb unit.
Create an stereo bus return. Let's say Aux 20.
On AUX 20, choose Bus 20 as it's input, output 1-2
Insert I/O plug on AUX 20, and in that select Input and output to 3-4
Patch your reverb's input L&R to your interfaces 3-4 outputs.
Patch the reverb's outputs L&R to your interfaces 3-4 inputs
Now just send from your audio track(s) to your reverb on Bus 20, just like it's a plug-in reverb.
In this case, although you're also inducing latency, you can compensate for it in your reverb's predelay settings, as you're probably using some anyway, so just reduce it by the round-trip delay.
It's actually much easier to do than to type it out And there are alternative methods too, but hopefully this will help.

MOTU Traveler and ADAT I/O

The MOTU manual shows the Traveler connected to a digital mixer via lightpipe.
My question, anyone tried connecting a Giga system with a lightpipe audio card into the MOTU Traveler, thus creating a total 16 audio ins (8 analog ins, and 8 ADAT ins)?
Thanks in advance.
Peter Alexander

I experimented on my own.

Motu Traveler - only peeps

I work with Motu Traveler and Logic Pro since a long time and it
worked perfectly.
Then the first problem was that sometimes after I opened Logic
there was no sound - just peeps. I was abel to solve this problem
by restarting the computer. Now I find no way to make it work again
- the thing is: iTunes works fine - but all Quicktimes Files have the
same problem no sound just peeps - I tried everything also with the
Audio Midi App. -
does anybody has the same problem? or knows an answer?
Thank you!
PM G5 2.7 GHz dual 6.5GB RAM - PowerBook G4 17" - G4 500 MHz Mac OS X (10.4.5) Logic Pro 7 - Final Cut Studio HD - Adobe CS 2

Did you recently update the drivers of your motu? There are known issues and a reset of the motu is recommended. This link describes how to reset a Motu 828 mkII but is the same procedure for the Traveller: http://www.motu.com/techsupport/technotes/document.2004-06-16.6405589976/view?se archterm=
Mac OS X (10.4.6) Logic Pro 7.1.1

Audio dropouts since updating to iTunes 8

Had a stable working iTunes to Airport Express to stereo connection going for at least two years until I installed iTunes version 8 shortly after it came out. When I updated to version 8 I started receiving an error message and I had to upgrade the firmware on the AX to fix that. Ever since that time I haven't been able to use iTunes for more than 30 minutes or so without audio dropouts. Nothing else in the environment changed.
I have tried these fixes (some suggested in other posts) and they all failed:
1) Switched from optical to standard RCA cables between the AX and stereo.
2) Used Airport Admin Utility to enable Interference Robustness. This made the problem worse.
3) Switching to multiple speakers.
4) Leaving the Airport Utility program OPEN.
5) Removing interference from 2.4Ghz phones
My set up:
Windows XP Pro on 2 Gb RAM
iTunes 8.0.2.20
AX 6.3
I live in the country 200 yards away from the nearest neighbor.
I was hoping that Apple would come out with a fix. Am I waiting in vain?
Been forced to go back to my 400 disc changer, but it's not the same.
HELP APPLE

Did you try disabling WZC and using your wireless manufacturers drivers instead. This worked for me - see details in http://discussions.apple.com/thread.jspa?threadID=1715679&tstart=0

IPod Touch 2nd gen. audio dropouts

I just received my 2nd gen 8GB touch. Transferred one album to it for testing. The sound every now and then drops out for a split second. Never in the same spot in music though- so it's not a bad rip or faulty transfer. The dropouts also occur when listening to Pandora. I did a complete restore- and it didn't help. Turned off WiFi, no better.
Is this a known problem or is it unique to my iPod?
Any known solutions?
Thanks.

I have the same problem with audio dropouts with the Gen 2 32GB iPod Touch running Apple lossless, yet I never had this problem with Apple Gen 1 16GB iPod Touch running Apple lossless. This is a serious quality control issue and reflects lack of beta-testing. I have toyed with the idea of jumping into the Apple laptop world (from the PC world), but not now. I think this company has become marketing hype and does not care about quality control or perfection of a product. Lastly, I realy believe the audio quality is not on par with the Gen 1 iPod Touch (Klipsh IMAGE Headphones)-another suggestion of quality reduction to pay for marketing.

I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. any soln ?

I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing wireless network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. I am using a set of speakers from kenwood connected to the airport express. The operating system on my macbook is mac os X 10.5.8. i am sure it is not a problem of streaming music online because i have even tried playing music which are stored in my macbook.
Is there any problem with the setting in itunes or quicktime ? Kindly reply...... I am waiting for your valuable suggestion.
Thank you a lot in advance.

I am shocked to have found this same AX audio dropout problem starting TODAY, every few seconds the audio just drops for a couple seconds and then resumes: Latest software versions of everything. No iPad, iPhone or Touch. Internet hardwired to D-Link DES1105 (1000baseT Switch) hardwired to new 80211N AX, AX optical to stereo, AX Wi-Fi internet to basic 1st-gen MacBook operating at 80211G, and an older 'G' AX extender at the far end of the house, away from all this. The MacBook streaming iTunes is usually 12 feet from AX. I've used this setup for years of trouble-free AirTunes / Airplay until today. Today I also found 2 very reliable fixes and 1 way to force a dropout, but first, I read some posts and tried ALL following settings one-at-a-time and restored them ALL because NONE of them helped: Turned off IPV6. Streamed to multiple speakers 'Computer' and 'AX' (restored to just AX). Turned off 'Ask to Join new (WiFi) Networks'. Turned off Bluetooth (can't live without Magic Trackpad, so glad that wasn't it). Here's my discoveries: Lo and behold, each time I click the Airport icon in the Menu (you know it shows you've got 4 bars from AX) when the status switches to 'Looking for Networks' for a second it CAUSES the AX audio to drop out for a couple seconds (it never did that before today.) iTunes still playing, streaming, AX laser still lit, but the 'PCM' light on stereo and the sound GOES OUT EVERY time I click the Airport icon in the menubar, just like the regular, annoying dropouts. So, to reduce traffic I quit Safari (3 tabs, no streaming, just Gmail, Google, and Netflix browsing). Lo and behold, the dropouts stopped altogether. No other Web apps going (not iTunes Store, Genius, Ping, nothing), so I launched Chrome to the same 3 tabs and the dropouts HAVE NOT RETURNED. That's right, not only did simply QUITTING SAFARI cure it, and Chrome doesn't contribute to it, but I can demonstrate it just by forcing my Airport to re-scan. Works for me, written using Chrome. The other reliable fix is to hardwire MacBook to the Switch. This is obviously not ideal, but Airplay audio doesn't drop out over Ethernet. Also, in all my tests, it made no difference whether iTunes did the streaming, or Airfoil did.

I can record midi data from my Mason & Hamlin Piano Disc Pro Record through my MOTU Traveller into Logic but Logic won't send midi data out to the MOTU Traveller to the Piano Disc player

Hello All,
I can record midi data from my Mason & Hamlin Piano Disc Pro Record through my MOTU Traveller into Logic Pro 9.1.8 but Logic won't send the midi data back out to the MOTU Traveller and thus to the Piano Disc player. I got it to playback one time but have no idea how and when it did it was looping or something because the velocity was way high coming back in and the damper pedal was slamming down. When I play a key on the piano the midi "in" light on the Traveller lights up. When I play the track back on my computer no lights blink on the Traveller and when I did the apple midi studio test in utilities when I play a key I get the confirmation signal noise and the Traveller blinks when I click on the down arrow of the Traveller in the Apple midi studio test the midi out light on the traveller never lights and the signal light on the piano does not blink either. No outbound signal at all...
I have messed with every possible parameter I can find and and have had help from one of Piano Disc's premier editors but no luck. The piano was prepped for me on Logic so it would work with my studio. I'm positive it's my fault and I'm overlooking something really simple and stupid but what!??!
Somebody please help. Thank you all in advance for ANY ideas you might have!

Blues Piano,
I'm not sure if this will be a help or not. I'm so Logic Pro wet behind the ears that I make newbies look experienced. However, I'm not expecting many on the Apple support forums have a PianoDisc system, much less one with the new optical record strip. While I don't have any record strip on my PianoDisc, I do have a PianoDisc iQ that's only a month old. I've been playing converted paper scrolls from hundred year old player pianos through it via the MIDI in port of the PianoDisc CPU. I've found I have to open the MIDI file in Logic Pro (10.0.4) then go to <Track><New External MIDI Track> then copy the existing track to that new external track. Only then can I see in the Track inspector (defaults left side of screen with the Icon for the instrument) the "Port" parameter. Then I can select my external MIDI device in that Port selector.
I've also encountered problems with the PianoDisc not using enough force on the notes or using too much force. To get around this problem, until I understand Logic better, I've been setting minimum and maximum volicities. To do that I right click on the track and select "Select All." Then I right click again and select "MIDI" then "MIDI Transform" then "Velocity Limiter." In the resulting pop up window in the center is a drop down and you can play with the velocity from "MIN" to "MAX" along with "ADD" "SUBTRACT" etc.
I hope this helps. I envy you your Mason & Hamlin. If you need more help on this just email me at pfleischmann at mac dot com.

What's wrong with my motu traveler ??

HI
Since I instaled my new motu traveler interface on my computer, I have midi problem of any kind... bad timing ;like play on time and records before the cursor's line... Latensy and so on.
1)Does thoes problems also occur on logic ???.
Cause guess what ! I'm struggling with a PC !!(cubase/pc)
The reason I'm asking is because I'm switching to mac/logic
and figure that these problems will go away with my pc ,
2)or cubase is the problem ???.
I went back with my old midi PCI card and everything is back to normal.
3)does motu has problems working with PCs ???
Please answer my 3 questions.
thanks
m.
pc Windows XP Pro
pc Windows XP Pro

And, occasionally it will boot into open firmware.
Seems odd to me. All by itself? Did you press any keys?
I don't know what to do from here. I can still boot into os 8.6 with extensions off.
Most likely, you have a bad extension. They are in a folder called extensions What you need to do is create a new folder and move extensions to this folder. Move extensions to the folder in groups. try 1/2 first. Move back & forth between folders. See which extension is causing the problem. command + n to create a new folder
verify that you have the correct firmware.
Figuring out what level of firmware you have?
1) Mac OS 9.x or 8.x, you need to use the Apple System Profiler.
Apple -> Apple System Profiler
2) Mac OS X, use the System Profiler.
Apple -> About This Mac
click on the More Info... tab
click on Hardware
read the Boot ROM Version
3) Open Firmware, boot into Open Firmware.
Power on your iMac while holding down commandoption+of
The first output line contains the firmware level. Mine reads:
Apple PowerMac4,1 4.1.9f1 BootRom built on 09/14/01 at 13.18.04
Copyright 1994-2001 Apple Computer Inc.
The 4.1.9f1 will be different on a 333 machine.
What firmware do you need?
http://docs.info.apple.com/article.html?artnum=86117

Audio Dropout Adobe premiere pro cc(2014) "adobe player"

I'm having the following problems with my adobe premiere pr cc 2014. I'm in the middle of a big documentary for Dutch Television. Because of the really buggy adobe premiere I can't work. The director gets frustrated and we can't work fast. I need to restart frequently but still the problem persist. Whenever I hit the space button to play I get audio dropouts and the software freezes and doesn't work well.
-Audio dropouts, they happen randomly and quite often. It happens on a relatively powerful macbook pro r (2.7 ghz i7, 16gb ram, ssd hard drive, usb 3.0 external hd.
- Bins take ages to load with thumbnails. Instead we see the grey square. It keeps on happening throughout the editing session.
- Multicam, when playing timeline, sometimes it doesn't stop when prompted and it keeps on playing for a random amount of time.
I really need help. I can't seem to find the previous version of adobe anymore. Can I please have the previous version and can you convert my current project to work with the previous version. Help me please, Help me please!!, Adobe help. Help your client!Mitch W@

Hey Mitch, Thanx for your reply.
I don't it's false. The reason for that is whenever I get that "audio dropout" event, adobe reacts really slow and I can't edit fluently.
I've been busy the whole day trying to figure out what the problem is. I contacted adobe support and the remotely accessed my computer and see for themselves.
We opened the activity monitor to see what's happening. Monitoring system memory revealed something interesting. The free memory dropped low after working for 20 minutes. when the "swap used" reached 5gb I got an "audio dropped" event. So we purged the memory with the terminal application.
I restarted my computer and reopened Adobe premiere pro CC and started editing. After a few minutes it gave me an audio drop event again. Whenever I get them, premiere reacts slowly.

Adobe Premiere Pro CC 2014.2 Playback Freezing, Audio Dropouts

There are several times when I'm working on a project, whether small, medium or large in size, where playback tends to seize up my entire machine and everything locks up/freezes for 3-5 seconds. Then when it starts to play again, I get the audio dropout error. After scouring through multiple forums, I saw one of the Adobe help suggestions was to remove the speakers (one that a user scoffed at). I thought, what the hell, and unplugged my headphones. Voila - playback is stutter free. Now, I haven't worked for hours on end yet so this is a preliminary result. My concern is that I work in an open office so I'm surrounded by colleagues working so having headphones is ideal. I'm in a catch 22 and not sure what solutions there are so I don't experience program hang-ups so I can work in silence.
Comp. specs:
Dell Precision 6600
Core I7
32GB Ram
2 SSD HDD
Quadro 3000M

I was behind on an update! Never mind LOL!

External display at 1920x1200 causing audio dropouts

I've got my Macbook hooked up to a Samsung Syncmaster 245B+ 24" monitor running at 1920x1200 with the Macbook in clamshell mode, I bought the monitor a couple of weeks ago and ever since I've been having problems with audio dropouts, both with the onboard soundcard and my external Presonus Firefox Firewire audio interface.
It seems the CPU is being overloaded at random, usually when there is some kind of graphical happening in a web browser for example. If I load up a page with a lot of graphical elements on it, sometimes the audio cuts out for a few seconds and then comes back, even then it can come back distorted. I can usually force these dropouts by briskly resizing the browser window, which makes the CPU usage level increase somewhat and thus the audio cuts out.
I first of all put this down to the Macbook not being able to display at this resolution sufficiently, but I have seen no other complaints from people running a 24" external. What's even more concerning is that I can switch the external down to lower resolutions (ie 1024x640) and still get the audio dropouts, which should not be happening as the Macbooks own display runs higher than this and I never get a problem when using it that way.
I've tried creating a new user account and the problem persists. Tried repairing disk permissions (although I knew it would make no difference) to no avail. I suppose the next step would be a complete reinstall of Leopard, but obviously would like to avoid this.
Does anyone have any suggestions as to what the problem could be? Do you think it's just the Macbook in general not being able to handle this monitor or a specific problem with mine?
I hope I can get this sorted, it's really off putting having music dropouts while I am working...
TIA,
Alex

Next time is happens, try unplugging the external monitor, but only the external monitor. Leave everything else plugged in, including any peripherals, like the Personus and also any attached USB devices. If the problem persists, then start unplugging the peripherals one-by-one.
Generally a display should have no bearing on sound since the GPU (X3100) is completely separate from the CPU where sound is managed.
You haven't said anything about your MacBook's configuration but maybe there is an insufficient amount of RAM for the number of processes running. That's another possibility.

160 Gb Classic - Audio dropouts, gaps on gapless albums with apple lossless

Dear All,
Since getting my new iPod Classic 160 Gb iPod Classic, I am experiencing audio dropouts that last between one and two seconds. They aren't frequent, occurring maybe one every hour or two of audio playback. They appear to be very random. If I play back the same track after having a dropout, it plays fine and doesn't happen again in the same place. This doesn't appear to be connected to my moving or shaking the iPod around, as it will happen when I am sitting down and perfectly stationary. Also, I don't think it is related to a bad earphone connection, as I a have played the iPod with several pairs of new and/or high quality earphones. More info: Most of my files are Apple Lossless and content is primarily regular music albums. Of note, this is the second 160 Gb iPod I've had with the same problems! The first one I brought down to the Apple Store in Ginza, Tokyo and they replaced it in the blink of an eye after I explained the same as above.
Prior to the 160 Gb Classic, I have owned 1st, 3rd and 5th generation iPods (plus a 2nd gen. Nano and shuffle). The 5th gen. 60 Gb was playing the exact same audio files and never had any dropouts.
I have reset the Classic and reinstalled all my music files (with the most recent ipod software 1.0.2 and running iTunes 7.5) twice now, but the problem remains. I am now thinking of taking one of two possible routes of action. a) go back down to the Apple Store and try to get another iPod replacement (and hope and pray that it doesn't experience this problem) or, b) change all my music files to something like 192 kbps and hope (and pray!) the iPod can handle the smaller file size without the dropouts. At the moment, I am leaning towards going down to the Apple Store as it would actually be the less time consuming of the two for me.
What do you wise people out there think? Exchange iPod or downsize my audio files? Or, does anyone have another suggestion or recommendation on how to resolve this issue? Thanks for any assistance.
To add to this, I have also noticed that several of my gapless albums (DJ mix CD's like those by Global Underground), no longer play consistently "gapless". Sometimes it will pass smoothly between tracks and other times there will be a small pause/gap. No doubt, I have checked the gapless album box and selected yes, in the album get info section for all of these albums, but still problems remain. Any suggestions would be greatly appreciated.
Again, my previous iPod, 5th gen. 60 Gb had none of these problems with the same files. I am really happy with the 160 Gb capacity of my new classic but feel a bit let down with these problems I'm having.
Regards,
Peter B.

Thank heaven! I thought I might be the only one.
My situation almost exactly mirrors your own. My first 160GB classic suffered from sudden dropouts, apparently random and almost impossible to replicate in any predictable fashion. For example, I'd start playing an album and would hear a one or two second dropout in the second track, but in attempting to replicate the situation exactly (as in, powering down the iPod, powering it back up and starting over from the first track of the album) I'd find that the fault didn't recur. Restoring and reloading made no difference at all.
So I took it in to the Apple Store and had it replaced, loaded the replacement up with music and was dismayed to discover myself facing the same problem. I too have had several iPods which were loaded off this same library, and none of them ever gave trouble in this fashion.
I think the issue might just be the size of the files in our libraries. The bulk of my files are at 320kbps, and you mentioned yours were mostly Lossless - could it be that the classic has problems dealing with large files? It's a very frustrating issue, since the audio quality of my classic is so much better to my ears than that of my previous iPod 5G.
I recommend that you take the iPod in and take them to task about it. That's certainly what I'm going to do - I really don't want to re-encode all my music, especially considering that I bought this iPod due to the burgeoning size of my library, and re-encoding would defeat the point. Plus, since it has better sound it sort of deserves to be loaded with larger files. I just hope this isn't an irremediable issue, which I'm starting to suspect it might be, since your iPods were obtained in Japan and mine in the UK. I'll continue posting as this unfolds, and I hope you'll do the same.

Audio Dropouts on H.264 Quicktime movies playing from CD ROM or DVD ROM

I've been consistently having trouble getting H.264 .mov files saved on a CD-Rom or DVD-ROM to play back smoothly on Windows computers. The files will open, but there always seems to be sporadic audio dropouts, every 5-10 seconds the audio will drop out for half a second or so. This doesn't appear to be affecting the video.When the files are copied to the hard drive, the problem goes away, and the problem isn't present at all when playing back on Macs (regardless of whether the file is on a disc or on the HD).
I've read elsewhere on this forums that this is perhaps a data-rate problem, but this really doesn't make any sense to me, seeing as these are highly compressed, very small files (5 fps on the video, audio is AAC mono, 32kbps). Unless my understanding of data rate is completely backwards, a DVD Video or Audio CD would have a much higher data-rate. Seeing as Macs have no problem with this, I'm inclined to think it's some sort of problem with Windows' ability to handle AAC audio. If anyone has any experience with this, and/or ideas for a solution, I would greatly appreciate some feeback.
Thanks!

If the problem goes away when the file is copied to the hard drive, then the problem is almost certainly with the data transfer rate from the CD/DVD drive. If the problem were with Windows decoding H.264 and/or AAC, the problem would also appear for files copies to the hard drive. H.264 is a pretty data-intensive format, so it could easily exceed the available data rate of a CD or DVD. (note that file size will make no difference; it's the data rate, which comes from a combination o the image size of the video and the compression of the video and audio tracks) that's the only factor).
Run QuickTime Player, open one of the videos, and open the Movie Inspector for the movie (Window -> Show Movie Inspector). Then take a look at the data rate and compare that to the data rate of your CD/DVD drive. If the drive's rate is lower, you have your answer. If it shows that it should be able to handle the data rate, you may need to update or replace the drivers for your CD/DVD drive and/or update the drive's firmware.
Hope this helps.

Audio Dropouts, MOTU Traveler

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