Audio fine, no video for .mov files

I am trying to view films on disk that a friend has lent me. MPG4 files play just fine, but the .mov files do not play the video, only the audio. A Quicktime message showed up that told me I would need other components, and directed me to the DIVX site. I downloaded their codec, etc, but to no avail. I have also tried the Troubleshooting tips, which include disabling the Direct3D acceleration, etc, but again to no avail. Would getting the correct codec correct this problem? Any advice would be much appreciated.

Nothing about Sorenson 3 (video track) AAC (audio) or Apple BMP (image format layer) that would keep the file from playing on your machine.
Do you open these .mov files directly from the CD (double click) or is there some app that is used from the CD to play them?
Try a double click and test the files while logged in under a different user account.

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